Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions

This week, Kristen Hayer reviews:

  • “How Good is Your Company at Change?” by David Michels and Kevin Murphy.

This article illustrates a framework for measuring what they call “change power” or
your organization’s capacity for change.

Next week, Kristen will kick off her review of Donna Weber’s new book: “Onboarding Matters”. If you'd like to read along, you can purchase a hard copy or Kindle edition here.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.