The Effortless Experience: Conquering the New Battleground for Customer Loyalty

This week, Kristen Hayer begins her review of:

  • The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi

This episode will kick off her thoughts on chapters 1 & 2 and why you should check it out. If you're reading along, next week Kristen will review chapters 3 & 4.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.