UPDATE: (01/05/2018) We have increased our support timeline to 10-13 days first touch and an additional 2-3 days for us to return funds (total of approx. 16 days full time waiting). We will continue to update you on timelines for support here. Thank you all for your patience!
To our amazing ShapeShift customers, we love you and we hear you. Support timelines have been longer than normal due to a record-breaking amount of people trading and playing in the blockchain space! What exciting times these are. However, this also means an increase of support needs from users needing help understanding how to use their wallets, making errors with their order, etc. Please watch our PSA to learn more about this current heavy-traffic time and how you can best utilize and be served by ShapeShift. Need to jump to a specific topic? See the below links!
Submit a ticket to our support team here: https://shapeshift.zendesk.com/hc/en-us/requests/new