The National Consumer Commission (NCC) has joined forces with the Consumer Goods and Services Ombudsman (CGSO) to launch the Consumer Goods and Services Code of Conduct. The Code, has been published under the Consumer Protection Act 68 of 2008 (CPA) aims to guide the Consumer Goods and Services industry on the minimum standards of conduct when assisting consumers in the resolution of resolving industry related disputes. We spoke to Consumer Goods and Services Ombudsman, Advocate Neville Melville...