We all have those people that just get under our skin. In this day of polarizing politics, cultural differences and unrestrained opinions, sooner or later you may need the tools to get out of a sticky situation. 

KRLD's John Liddle had the pleasure of speaking with communications expert Alicia Dunams about her new book, How to Talk to Your Enemies: 101+ Ways to Turn Hostility into Peace.

They discussed the words you should never use when there's conflict, phrases that work like magic to stop trouble before it starts, and how to address a coworker that makes your life difficult?

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