“People move and die every year, so a 100% customer retention rate simply isn’t realistic,” said Rick Rivers, of A Floral Boutique in Ormond Beach, Florida, during Canadian Florist’s annual Business Forum May 30. “The goal to hit is 75%.” During his presentation, Rivers shared his strategies for keeping customers satisfied. “The average lifetime of a customer …

6 Ways to Hit a 75% Retention Rate Read More »

Post from: Florist 2.0 SEO Blog by Florist 2.0

6 Ways to Hit a 75% Retention Rate