Change Management: Soft side / tangible ROI. Can you quickly define change management for us?

• Tech implementation are often all about getting tech right. No Defects. However, that does not define success.
• Projects are about creating outcomes and that is often about the people.
• Need to ensure people are ready, willing and able to function effectively.

I’ve heard many people refer to change as an overhead cost or say that it’s difficult to put a tangible ROI together for it. How do you address this?

• Are we ONLY protecting an asset, like insurance? B/C I’m not a fan of insurance, I prefer the risk.
• If you're investing $1M in a system and expect $3M in return. What if no one uses the system?
• Typically there's 70-80% of the value is dependent on people using the system.
• Projects that deploy change are 6x more likely succeed.
• IBM GBS study: 2/3 of projects are not successful because we don't address change correctly.