Sometimes a new technology has the power to transform an entire sector. This is what co-founders Lily Liu and Vincent Polidoro are working to do with their company, PublicStuff. Their powerful product uses internet and mobile phone technology to facilitate local and state government’s ability to respond efficiently to citizen issues and concerns ranging from potholes to wild animals. By automating both reporting and response functions, they have created a viable alternative to the traditional 311 non-emergency complaint hotline that is both cost saving and efficient, and best of all, it’s being greeted enthusiastically by government offices. I recently spoke to the company’s CEO, Lily Liu. She explained, “PublicStuff is a suite of online and mobile phone based tools that allows cities to engage their residents.” Individuals may submit service requests through the web and smartphone apps, but also via text and toll free dial-in numbers. Cities can manage through a back end workflow analytics software tool, or use their own, as well. The system facilitates a two-way communication process, allowing for responses and feedback between citizens and government workers. According to Liu, although the 311 system has traditionally been implemented in larger cities, it requires a call center, live […]

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