Jeff Nevenhoven returns to the podcast to talk about his real-world experience of having facilitated a change initiative and his encounters with those unforeseen forces hindering success. Jeff will walk us through how he and the organization overcame those obstacles.

Discussion highlights include:

• Facing resistance to change and how to overcome
• Advice for planning for the unexpected
• Explaining the lessons learned

Additional Resources:

• Managing Change: One Step Forward, Two Steps Back (article)
• Coaching Employees Through Change
• Prosci Change Management Certification Program
• Jeff Nevenhoven on LinkedIn