Our guest on this episode of Outperform is Joey Coleman, founder and Chief Experience Composer of Design Symphony and author of, Never Lose a Customer Again.

His bestselling book explains how to simply but intentionally create a customer experience that will generate an army of raving fans who will want to tell everyone about your company.

Tune in to this episode to hear:

• Where Joey got the idea for his First 100 Days program
• The realization Joey had that led him on a multi-year journey to look at customer retention and help companies improve their first 100 days with a customer
• Percentage of companies who will decide to stop doing business with you in the first 100 days
• Why the first 100 days are so critical to the long-term success of a company
• Why incentives to sales teams are misaligned with customer retention
• What customers are “dying for” from company reps they work with
• How Joey learned about Acceleration Partners and why he decided to feature our company in his book
• Notable things other companies are doing for clients within the first 100 days
• Something that Joey was expected to do while working in the White House that surprised him and stayed with him as a valuable customer relationship strategy
• How the best companies should commission their sales teams and account managers to encourage customer retention

Hear more Outperform podcast episodes at http://www.accelerationpartners.com/resource-center/our-podcasts/.