[Recorded on 6th March 2020] Are you comfortable? If you are, let us begin. Thus begins this episode.

Paul tells a story about a radio program he used to listen to when he was a very small.

What does the phrase “are you sitting comfortably” mean to you?

This chat is for hairdressers. For hairdressers listening to this, there is a recommended script for building rapport with customers.

This chat is also for coach drivers. What if every member of staff greeted every customer in a consistent way? What would that say about the brand?

What if the coach is uncomfortable? Roger challenges.

Is Roger a miserable man? Paul expresses his view on this.

This episode is for miserable men who want a good business card.