Highlights From This Episode…* AV focuses on the creative side of technology. That’s what separates us from IT; We help people tell their story and communicate ideas. * We can improve our offerings by looking at every step of the delivery and use lifecycles. A short training after the install isn’t enough. * System thinking includes considering every “user” in the supply and use chain. A company’s intentions are communicated at all of these touch-points. * To be scalable, standards are required. * Best practices and oversight increase reliability and improve the overall experience. Consider a Quality Of Service Manager position as a go to reference who helps everyone implement your guidelines. * Look into Advance Supply Chains to increase sustainability and avoid "bone piles” of unused equipment. * AV is everywhere. It is still a specialty, but is becoming more of an expected and critical piece of building infrastructure. * Mobility and remote working catalysed the boom in huddle rooms to give mobile workers a touchpoint in the office (instead of a fixed desk). * Spend time considering where you fit in a Smart building and smart world. Survival is not about being the smartest or the biggest, it is about being adaptable. * Consider the application, vertical market, and venue. * Does the application get it done? * What vertical markets will have strong activity? * Venue specialists can be successful but need to be able to interconnect. * Be disciplined in what you do. Use software and agile project management to avoid waste and move adeptly. * Customer success = how much they love you in the end. * Map your workflow. Ask question like, “What are we going to do when we meet the curmudgeon?”. * Consider on-demand training because people don’t want information until they need it. The days of the lunch and learn are ending.
Mentioned In This Episode…* Paul Konikowski * AVIXA * David Fitzgerald * Barco * Zoom * MCSI * Dante * QSys * Book: Draw To Win * Bobby Schwartz * Malissa Dillman
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