Most digital transformation stories begin with customer-facing technology. Chipotle’s began by redesigning operations.

In this episode of Technovation, Peter High speaks with Curt Garner, President, Chief Strategy & Technology Officer at Chipotle Mexican Grill. Curt shares how Chipotle evolved from accepting fax orders in 2015 to operating a $5 billion digital commerce engine today. He explains why solving operational challenges before customer adoption proved critical to scaling digital growth and how cloud architecture, dedicated digital kitchens, rewards, personalization, and AI-enabled supply chain capabilities continue to drive innovation across the business.

Key topics discussed include:

• Building a digital commerce platform capable of operating at web scale
• Scaling from 20% to 85% digital ordering during COVID
• Designing dedicated digital kitchens to eliminate fulfillment friction
• Using rewards and personalization to deepen customer engagement
• Applying AI to forecasting, inventory management, and supply chain operations
• Balancing technology innovation with human hospitality

This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation