As telecom infrastructure becomes increasingly software-defined, technology leaders must rethink everything from engineering talent to AI operations and customer experience.

In this episode of Technovation, Peter High speaks with Jake Perlman, Executive Vice President and Chief Technology and Information Officer at Charter Communications, about how one of the nation’s largest connectivity providers is transforming its network into a software-driven platform. Jake shares how Charter is integrating AI, telemetry, predictive analytics, and edge infrastructure to improve operations at scale while enabling faster innovation across the business.

Key highlights include:

• Why modern telecom networks increasingly resemble software platforms
• How AI is improving technician workflows and predictive operations
• Charter’s approach to agile organizational design and engineering culture
• The strategic role of edge computing and distributed infrastructure
• Why continuous learning has become essential for technology leadership