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https://www.linkedin.com/in/billcushard/
Bill Cushard, Director of ServiceRocket tells us what are the biggest challenges to customer satisfaction faced by customer success managers in 2020 and how is it shaping 2021. He also guides us to develop a program to update the skills of our Customer Success Managers.
Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9
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