We can develop a severity rating scale based on us: our company, our customer, our product... And we can relate the categories that we use to the quality dimensions that matter to us.

We talk about the 7 principal quality dimensions of goods and services, the 5 principal dimensions of quality in customer service, and how we might customize our severity scale based on these dimensions.

The podcast blog of this episode includes an example severity scale that incorporates these dimensions.

Other episodes you might like: 

5 Options to Manage Risks during Product Engineering

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

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