In today’s episode, I am joined by diversity, equity and inclusion (DEI) software developer Laura Close. Laura is a co-founder and Chief Business Development Officer at Included, a DEI software start-up aimed at increasing representation among workforce and leadership at every level. Laura and I discuss the importance of creating opportunities and access for underrepresented groups - this is something that is also critical within fire departments across the United States. Laura is also the founder and managing partner of Close Cohen, an executive career coaching firm. We discuss the skills and traits that people need to exhibit to thrive in today’s workplace that has been forever altered by the pandemic.