Additional Resources* Lorin Hochstein “TTR: the out-of-control metric” from the Surfing Complexity blog. * DORA and the DORA Metrics * A bit more about statistical process control at deming.org * Moving Past Shallow Incident Data by John Allspaw * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev