Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices.

In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement.

***Download your free copy of Gartner's DEX Magic Quadrant here

Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today***