On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: - Why claims are such a critical part of the customer relationship- How premium increases have influenced satisfaction with the claims experience- Specific focus areas for claims process improvement- And more!Hosted by: - Carolyn Kibat, Director, Marketing Automation & StrategyFeaturing: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence- Mark Garrett, Director, Insurance Intelligence