At the end of 2021, our Customer Service experts took a look back at what technology support organizations did well and what best practices to take into 2022. Listen in to the conversation now.

This podcast features a discussion with: 
 -- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence. 
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
 -- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power -- Greg Dickerson, Call and Contact Center Consultant, J.D. Power