In this episode of CMO Insights, Jeff Pedowitz sits down with Michelle Huff, CMO of UserTesting  Michelle talks about Focusing on the empathy gap and the customer journey, Brands building a connection with emotion and why most companies do not focus on their existing customers as much as they should.

Connect with Jeff on LinkedIn - https://www.linkedin.com/in/jeffpedowitz/  Learn more about The Pedowitz Group https://www.pedowitzgroup.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices