Listen to Sreejit Ankarath - Head Consulting & Global Alliances at Tech Mahindra, in conversation with Ritesh Varma - Global Head, Business Consulting, Newgen Software and E-Commerce | CPG at Tech Mahindra on 'BFSI in the Post Covid World'

Key takeaways

1. Digital goes beyond application ns and website and is increasingly drive-by ease and experience. The demand for digital is coming from customers and also from regulators.
2. Total value chain outsourcing is common giving firms the time to concentrate on their core businesses
3. Technology will continue to act as an enabler, but it has to root with a growth-oriented vision
4. Process gamification is helping ease the learning curve and also make the back-office functions robust
5. The future in BFSI is when human intervention is an exception and AI should be driving straight-through processing