Like all Contact Centres, the one at Utility Safety partners has experienced an evolution that has reshaped the core of USPs operations. It’s moved from a traditional concept of a centralized nucleus to a flexible and distributed model. Work methods and management approaches have changed. Conventional metrics have shifted from focusing solely on efficiency to a holistic approach that prioritizes customer service. 

Guests:
Sher Kirk, Director of Operations, Utility Safety Partners
Josef Rosenberg, Contact Centre Manager, Utility Safety Partners   

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