Jeff is joined by Rachel Provan, a Top 50 Women Leaders In Customer Success 2022 and Top 100 CS Strategist 2022! Rachel and Jeff discuss:

• Time Management boundaries in CS and how to get people to respect them and stop the pattern of interruption

• Rachel's career advice about "Heads of CS" positions

• The problem with the "player coach" role

• The  Eisenhower matrix, the urgent important and how to use it to get your life back

• Strategies for getting that raise and promotion. 

There is a lot more as well. Listen in and also check out Rachel at https://provansuccess.com/