In this podcast, Jay Nathan, EVP of Higher Logic, talks about how to use Community as a way of scaling customer success.

He also talks about :

• How Community increases NRR

• The community ROI story to the CFO

• Creating an Ecosystem customers feel great about

• Building Self service with Community

• Monitoring your communities will give you an effective product in behavior insights better than anything else

Video version here: https://youtube.com/@infiniterenewals