Today on the show, we have Krishna Raj Raja, the CEO of SupportLogic.
In this episode, Krishna shares his journey from engineering at VMware to founding SupportLogic, a platform that transforms support interactions into actionable customer insights.
We discuss his approach to turning support into a growth engine by monitoring customer interactions for hidden signals that can prevent churn.
Finally, Krishna reveals how leading companies are adopting a proactive support experience management strategy, showing significant reductions in customer escalations and increases in expansion.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.