109. In this special episode, I'm interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (the Royal Automobile Club of Queensland).

RACQ is a membership organisation serving two million people in Queensland with roadside assistance, insurance and banking services. In 2018, they set out to replace two legacy systems with Dynamics 365 Customer Service and Apttus and I had the pleasure of leading their Dynamics 365 delivery team.

Resources

• Dani Kahil's website
• Dani's course: Functional Consulting - requirements analysis for a successful project delivery
• Dani Kahil on LinkedIn

Winning Agile ProjectsWinning Agile Projects is a five-week program for 10 partner professionals involved in Dynamics 365 and Power Platform sales, pre-sales, practice leaders, architects and analysts that will help them qualify agile opportunities, pitch the benefits of an agile approach, create compelling agile proposals, estimate agile applications and write agile contracts. Apply today: https://customery.com/winning

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