Customers expect the same digital experience from the bank that they receive from retailers. But many financial institutions haven't set up the technological infrastructure they need to make that happen.

In this episode of Payments Nerds, I speak with Carrie Blankenship, director of product management at Fiserv. We discuss how the back office is changing for financial institutions.

Plus, we talk about:

• Critical components for banks to consider when supporting real-time payments.
• The cross-generational nature of the digital experience.
• Will batch processing die?
• The value of a payment hub.
• Why Fiserv's approach is scalable for financial institutions looking to enable real-time payments.