“Okay, but our contact center is getting the job done as we are. Why should we consider migrating it to the cloud?”

It’s a fair question.

Cloud migration requires a certain level of skill and expertise that a lot of companies simply don’t have.

But when you find a company that does?

It will take your customer experience to the next level.

How? So glad you asked.

Michael Ramsey, VP of Product Management for Customer Workflow Products at ServiceNow, was a guest on this episode of the That’s Genius! podcast.

He talked through:

• How customer service/experience has changed in the last 10 years
• The benefits of moving your customer contact center to the cloud
• The need to balance empathy with advancement when it comes to AI

Listen to this and all our other That’s Genius! episodes with Apple Podcasts, Spotify, or our website.