Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more. It's a great conversation, and one that everyone can benefit from, no matter what the role. Show Notes * Nancy * Beaver Builder Knowledge Base * Episode 54: The GiveWP Team * Help Scout * How I Built It Patreon

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