Creativity and Compliance: Recent Episodes
Tom Fox
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join your hosts Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we’ll be exploring how creativity affects the world of compliance - the ways we use it, and the surprising impacts it can have on the work we do every day. From ethics to leadership, problem-solving to training - creativity permeates what we do as compliance professionals.
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. Ronnie’s company, Learnings and Entertainment, utilizes the entertainment devices that people use to consume information in their everyday, non-work lives, and apply it to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies and resources more accessible. Today Ronnie and Tom are joined by Len Larsen, Manager, Ethics and Compliance and Cory Macdonald, Learning Manager, Ethics and Compliance. Both are at Starbucks in Ethics and Compliance. The Ackerman principle of innovate, elevate, and educate was the focus of the conversation between Len & Cory and Tom & Ronnie, on the importance of addressing microaggressions in the workplace. They discussed the need for managers to have the necessary soft skills to have difficult conversations, and the need to create a speak up culture in the workplace. They also discussed the importance of intent versus impact, the need for trust between managers and their employees, and the need for companies to provide role-playing and other training to help managers learn how to have difficult conversations. Finally, they discussed the need for companies to be comfortable with the discomfort of trying something new and be willing to pivot if it doesn't work out. Key Highlights · Soft Skills Training · Managing Difficult Conversations · Manager Behavior · Innovate, Elevate, Educate · Microaggressions in Workplace · Coaching First-Time Employees · Speaking Up Resources: Ronnie
Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
Compliance Confessions - inspired by "Mean Tweets" these 90-second commercials address misconceptions and excuses to promote speak up culture and the E&C team as positive and helpful.
E&C Training Jams - a soulful singer banters with ethics & compliance explaining policies, sharing examples and debunking excuses.
Tales from the Hotline – Real speak up-themed stories about workplace behavior gone wrong.
Workplace Tonight Show! – E&C meets SNL Weekend Update explaining corporate risk topics and why employees should care.
60-Second Communication & Awareness Shorts – A variety of short, customizable, music and multimedia, quick-hitter “commercials” promoting integrity, compliance, speaking up and the E&C team as helpful advisors and coaches.
Custom Live & Digital Programing – Custom creative programming that balances the seriousness of the subject matter with a more engaging delivery. After all, you can't bore people into learning.
Tom Instagram Facebook YouTube Twitter LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie discuss a new video series launched by L&E why they made them and how they help the compliance professional to debunk myths about the corporate compliance function. In a trailer for a series entitled ‘Compliance Confessions’, we discuss how sharing about how employees feel about compliance and then statements providing a rebuttal to the perception of compliance officer as Dr. No and the corporate compliance function existing as the Land of No, populated by Dr. No. We also discuss how changing the reputation of E&C from Dr. No can be a valuable communications tool for your compliance function going forward. Resources:Ronnie Feldman on LinkedInLearnings & Entertainments on LinkedIn Ronnie Feldman on TwitterLearnings & Entertainments L&E OfferingsCompliance Confessions Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this concluding episode Ronnie and Tom finish out their a five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week 2022. In this Part 5, we wrap up our series on things you can do to foster greater communication for your compliance messaging. You should use compliance communications to educate and entertain. They should be designed to influence employee behavior. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives should only be seen as a starting point and must be followed up throughout the year. Some of the ideas include: § Have Managers lead compliance related discussions; you can create toolkits for them with talking points. § Have senior management discuss an ethical dilemma they faced and how they resolved it. § Use real world examples to stress your company’s values. § Any initiatives you begin must be followed up throughout the year. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode Ronnie and Tom continue their five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week. In this Part 4, we introduce the idea of bringing outside speakers and having them visit with your employees. You can expand this to a keynote talk, all of which is designed to help build your compliance brand within your organization. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives must be followed up throughout the year. Some of the ideas include:
One of the ideas Ronnie put forward was to have an Art Show around compliance.
How about a nationally or even internationally famous Keynote Speaker around business ethics?
Someone from outside your organization might well have more credibility on overall ethics.
The speakers should give your employees pause to think more about business ethics and compliance.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode Ronnie and Tom continue their five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week 2022. In this Part 3, we introduce the use of contests and games. In this episode we discuss some of these ideas can be used to help make your compliance team and your compliance function more approachable. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives must be followed up throughout the year. Some of the ideas include: § Why not try a scavenger hunt through your compliance policies and procedures? You can put some fun easter eggs in different parts of the Code and have them look for it and report back. This would teach employees where to go to find out information relevant to compliance. § What about prizes for employees? § Some of the types of contests include a Lip Sync Contest and Two Truths & a Lie contest. § All of this should be designed to allow your employees to get to know your compliance team. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. With this episode Ronnie and Tom begin a five-part series on creative ideas you can use during the 2022 Corporate Compliance and Ethics Week. In this Part 1, we discuss what we will communicate in the series. In our first Siskel and Ebert Point/Counter-Point, Ronnie comes in smoking on what he thinks about Compliance Week and Tom has a more lawyerly, measured approach. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives should only be seen as a starting point and must be followed up throughout the year. Some of the ideas include: § You should promote your compliance program and its resources. § Endeavor to be welcoming and positive and approachable. § Demonstrate how compliance integrates and embeds into the business. § Any initiatives you begin must be followed up throughout the year. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. With this episode Ronnie and Tom begin a five-part series on creative ideas you can use during the 2022 Corporate Compliance and Ethics Week. In this Part 1, we discuss what we will communicate in the series. In our first Siskel and Ebert Point/Counter-Point, Ronnie comes in smoking on what he thinks about Compliance Week and Tom has a more lawyerly, measured approach. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives should only be seen as a starting point and must be followed up throughout the year. Some of the ideas include: § You should promote your compliance program and its resources. § Endeavor to be welcoming and positive and approachable. § Demonstrate how compliance integrates and embeds into the business. § Any initiatives you begin must be followed up throughout the year. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their short series of provocative statements on compliance training and communications, followed by a discussion. In this episode, Tom riffs on the recently released EY enforcement action and Ronnie chimes in with lessons learned for compliance training and communications. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute training and communications wrapped in the style of a late-night variety show that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their short series of provocative statements on compliance training and communications, followed by a discussion. In this episode, Ronnie riffs on the question, is it OK to laugh at work? Highlights include: o Common excuses for not doing things creatively. § we're a conservative company § we take the issues very seriously § it doesn't fit our culture § my boss doesn't have a sense of humor § we're global o How to build a business case because entertainment and learning are more effective. § emotional connections § memory and recall § stands out in a noisy environment § It opens people up § It helps increase airtime and exposure o The Fun Theory o Other examples in life Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter "commercials" including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute training and communications wrapped in the style of a late-night variety show that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We'll develop programming that fits your culture and balances the seriousness of the subject matter with more engaging delivery. Tales from the Hotline – check out some samples.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their shorts series on provocative statements on compliance training and communications, followed by discussion. In this episode, Ronnie pitches today’s question to Tom on is ethics and compliance training really required? Highlights include: · Is E&C training required by law? · Why doesn't E&C training work? · Why not spend your time doing things that help? · How E&C training can promote speak up culture. · Why E&C training provides tools and resources. · How E&C training gets leadership involved. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie continue their short series on provocative statements on compliance training and communications, followed by discussion. In this episode, Ronnie channels his inner James Bond to explore why compliance by Dr. No from the Land of No is a recipe for failure. Highlights include: · Employees Won't Go to the Office of No · Discuss the reputation and why that's important · Discuss how e-learning exacerbates the problem · Discuss solutions · Advertising & Branding - increasing exposure · Coaching and training the E&C team and Ethics Advisors · Coaching and training Leadership Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie begin a short series on provocative statements on compliance training and communications, followed by discussion. In this episode, Tom channels his inner Warren Zevon to explore lawyers, guns and money as an introduction to targeted, focused training using real stories. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie begin a short series on provocative statements on compliance training and communications, followed by discussion. In this episode, why does a spoonful of sugar in the form of comedy and entertainment make compliance training and communications more engaging and effective. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie begin a short series on provocative statements on compliance training and communications, followed by discussion. In this episode, why it is easier to be brave when you are not alone and Ronnie channels his inner Amy Poehler. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie look how you can involve leadership in your compliance messaging through comedy and humor.
To create a Speak Up / Listen Up culture, involving leadership is key. Being entertaining and creative helps to extend your influence.
Providing leadership with simple, short and entertaining training and communication content makes it more likely that they'll carry these important messages forward.
Utilize leaders in training and communications content. Have them tell stories about integrity. Utilize them in talk shows and podcasts. Give them simple tag lines to repeat. Make it simple and fun!
Provide training and resources for your leaders so they are more prepared to support their teams when employees do Speak Up. Improv training is a fun way to involve them and give them practical skills.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie look at the common objections to using comedy in compliance training and communications and debunk them all.
Well, we're a conservative company
We don't do humor here or we tried humor once and it didn't work
Employees already get tons of communications, so we don't have an appetite for more compliance communications.
We need to focus on our core training first
We're global so humor doesn't work
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie discuss a recent article by Ronnie “Laughing Your Way To A Speak-Up Listen-Up Culture: Psychological Safety Through Improv & Entertainment”. Some of the highlight include:
How can you create psychological safety through entertainment?
What are the key challenges in influencing a Speak-Up Listen-Up?
What are four lessons from the improv, comedy & entertainment world that can help establish a psychological safe environment of trust and support?
How can we utilize the philosophies and skills of improvisation and the tools of entertainment in service of our messaging to actively influence our culture.?
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie visit with special guest, Cory MacDonald, learning manager, ethics & compliance at Starbucks. Starbucks helped develop a creative storytelling series. Cory comes with a background in Broadcast Journalism and Learning. We visit about some of the most innovative strategies for compliance and ethics training around. Some of the highlight include:
How do you communicate with a workforce literally from 16-65?
How do you communicate with a workforce not dependent on email?
Why you should try new things.
What is effective compliance training?
What is the Starbuck approach to C&E training?
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Ronnie talks about the Learnings and Entertainment creative process. Some of the areas we explore are:
Discovery & Info Gathering: It's always first and foremost about focusing on what's true.
How are we inspired to of creative ways to use the messaging?
Examples of Speak Up Content
We tend to pull from creative devices we use in our everyday lives
Our Process
Discovery & Information Gathering
Client review, feedback and approval
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Ronnie goes on an extended rant about why compliance professionals are measuring the wrongs concepts around training. Some of the questions we explore are:
Why the typical measurement of compliance programs is BS?
What should compliance professionals be measuring?
How does Entertainment help?
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, Tom and Ronnie visit Kerri Salata, Director of Ethics & Conduct and Tiffany Giblin, Sr. Manager Corporate Communications at BMO Financial, about their latest creative campaign highlighting "Risks While Working from Home." Some of the highlights include: · This project was a continuation of a prior campaign, utilizing the Actions Matterly character. · Who is Actions Matterly? · Actions Matterly focused on Risks While Working from Home, which is a challenging environment for everyone. · Lots of privacy and confidentiality issues. · Lots of ethical issues - particularly because people are isolated at home and perhaps feel like these they can't be seen. · How was the campaign was rolled out? o Photos shared on BMO Intranet Site o Followed by Video o Repeated for 6 weeks · What were some of the lessons learned for compliance professionals who might want to try something creative? Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we visit about how and why corp compliance functions need to have more effective communications during the work from home environment. Some of the highlights include: The Problem
People are disconnected - lose connection and trust
One of the main influences on behavior is peer pressure/group think. If you lose connection with colleagues, it's easy to start thinking "everybody's doing it" kind of thing.
It's easy to think that leadership doesn't care
They may feel invisible, i.e., no one will know about their bad behavior.
It's hard to get airtime on comms channels
People are multitasking more than ever
There are also new risks - privacy, gifts, etc.
It's sometimes harder to do the right thing. Resources are not as readily available.
Creative Comms Can Help
Need to find ways to increase your visibility
Short commercials advertising resources - doesn't take a lot of time.
Provide to leaders to play prior to zoom meetings
Embed on intranet and newsletters
Embed in other departments trainings and newsletter
Commercial
Integrity Themed Talk Shows - showing your people talking about the issues and challenges...but not a talking head video
Needs to be interesting to stand out and needs to be interesting so others will carry the message on your behalf
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we visit with Pat Figliano, Global Compliance Program Manager at Magna International. Pat shares about working with Ronnie on a new creative project for her compliance function, Tales from the Hotline. Some of the highlights include:
Pat introduces the Magna's E&C program, its current focus and her role in building the program.
Pat and Ronnie worked on a project that ended up being called, "Tales from the Hotline”. It encompassed some of the following:
Real stories about workplace behavior submitted from a group of E&C professionals.
Uses a storytelling style, allowing you cover a lot of ground.
Addresses a variety of risk areas.
There is a running speak up/raising concerns theme highlighting all the different speak up channels that were used and were not used.
Positions the E&C team as helpful advisors and coaches.
Even though the stories are serious, the storytellers are interesting and playful, making them engaging.
They are like short case studies.
What were the lessons learned by Pat from the project?
What advice would she give others who want to try something more creative?
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this concluding episode Ronnie and Tom finish out their a five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week. In this Part 5, we wrap up our series on things you can do to foster greater communication for your compliance messaging. You should use compliance communications to educate and entertain. They should be designed to influence employee behavior. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives should only be seen as a starting point and must be followed up throughout the year. Some of the ideas include: § Have Managers lead compliance related discussions; you can create toolkits for them with talking points. § Have senior management discuss an ethical dilemma they faced and how they resolved it. § Use real world examples to stress your company’s values. § Any initiatives you begin must be followed up throughout the year. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode Ronnie and Tom continue their five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week. In this Part 4, we introduce the idea of bringing outside speakers and having them visit with your employees. You can expand this to a keynote talk, all of which is designed to help build your compliance brand within your organization. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives must be followed up throughout the year. Some of the ideas include:
One of the ideas Ronnie put forward was to have an Art Show around compliance.
How about a nationally or even internationally famous Keynote Speaker around business ethics?
Someone from outside your organization might well have more credibility on overall ethics.
The speakers should give your employees pause to think more about business ethics and compliance.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode Ronnie and Tom continue their five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week. In this Part 3, we introduce the use of contests and games. In this episode we discuss some of these ideas can be used to help make your compliance team and your compliance function more approachable. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives must be followed up throughout the year. Some of the ideas include: § Why not try a scavenger hunt through your compliance policies and procedures? You can put some fun easter eggs in different parts of the Code and have them look for it and report back. This would teach employees where to go to find out information relevant to compliance. § What about prizes for employees? § Some of the types of contests include a Lip Sync Contest and Two Truths & a Lie contest. § All of this should be designed to allow your employees to get to know your compliance team. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode Ronnie and Tom continue our five-part series on creative ideas you can use during the Corporate Compliance and Ethics Week. In this Part 2, we discuss using talk shows to communicate about compliance. In this episode we consider how you can create a compliance and integrity themed Talk Show to help foster greater communications with your employee base. Tom and Ronnie both agree that Corporate Compliance and Ethics Weekinitiatives must be followed up throughout the year. Some of the ideas include: § A talk show hosted interview Ethics Officer and Leadership. § A Letterman type talk show complete with Top-10 lists and desk bits. § Using Improv Performance to emphasize your Core Values around integrity, compliance and ethics and corporate culture. § You can do a show live or recorded but remember to avoid talking head. § Finally it can be dialogues or monologues. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. With this episode Ronnie and Tom begin a five-part series on creative ideas you can use during the 2019 Corporate Compliance and Ethics Week. In this Part 1, we discuss what we will communicate in the series. In our first Siskel and Ebert Point/Counter-Point, Ronnie comes in smoking on what he thinks about Compliance Week and Tom has a more lawyerly, measured approach. Tom and Ronnie both agree that Corporate Compliance and Ethics Week initiatives should only be seen as a starting point and must be followed up throughout the year. Some of the ideas include: § You should promote your compliance program and its resources. § Endeavor to be welcoming and positive and approachable. § Demonstrate how compliance integrates and embeds into the business. § Any initiatives you begin must be followed up throughout the year. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we discuss Ronnie’s new offering Tales from the Hotline. We discuss its genesis and creation, how it is different than any other type of training and how you can use it going forward.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Tales from the Hotline – check out some samples. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we take a personal journey with Ronnie Feldman as he celebrates the 4th Anniversary for Learnings & Entertainment and reflects back on his journey. Some of the highlights include:
What has Ronnie learned in his journey through compliance?
Why does compliance need a bunch of comedians?
What are the lessons for the compliance professional?
How has the compliance community evolved over the past 4 years?
Where is it going?
What does Ronnie see for Learning & Entertainment?
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we discuss how to use creativity your compliance communications to have a more effective compliance program by producing a more robust Speak Up culture in your organization. The recent DOJ 2020 Update to the Evaluation of Corporate Compliance Programs stated the following: Other companies have invested in shorter, more targeted training sessions to enable employees to timely identify and raise issues to appropriate compliance, internal audit, or other risk management functions. How does Speak Up compliance training fit into this new mandate? Some of the highlights include:
Why is this change both significant and importantly was is the Government’s expectation? What is the difference between “shorter” and “targeted” training?
The DOJ has acknowledged what most successful programs have known for a while. That shorter, more frequent training and communications are more effective. Most adult learning principles support this.
Training is important, but it should be shorter, relevant and interesting.
Comms is separate. It services a different purpose.
To advertise where resources are.
To drive traffic to those resources – teach people where to go.
To remind people and reinforce resources and themes.
“Enable employees to timely identify and raise issues”
That is making resources accessible and easy to use
Show up in more places – Apps, Newsletters, Intranet Posts, email signature, in the mouths of leadership
It’s also about making people know that they are safe
Targeted is focused on making training relevant. Corporate comms can go to everyone, everywhere, all the time. Training should be tactically relevant to job function.
Learnings and Entertainments creates short stories about specific issues so that companies can deploy those to those specific audiences.
Broadcat makes job aids which are helpful in this regard.
Offerings are aligned with what the DOJ is recommending in their 2020 update.
“Hey maybe a group of comedians and improvisers have something to offer.”
L&E's whole business is structured around two things.
Promoting E&C as helpful advisors and coaches.
Promoting Speak Up culture.
Short, Entertaining, Memorable Comms & Awareness – this is designed to raise the visibility of the issues policies and resources so they are easy to access. Show up in more places. Try to shift attitudes and behaviors over time.
Person on the Street Campaigns – gives voice to employees. Makes it less preachy.
Stories that shed light on the speak up process – share why things happen and the results of those things. Very specific and targeted learning.
Talk Shows that help leaders shed light on the speak up process – build trust.
Improv Training to help leadership encourage speak up culture.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this episode, we discuss how to use creativity your compliance communications to have a more effective compliance program by producing a more robust Speak Up culture in your organization. In a prior podcast, we established that a Speak Up Culture requires trust and that requires changing the social environment. Some of the highlights include:
How do you change your organization’s social environment to create trust?
It is more than simply training.
You must continually reinforce the right kind of behaviors and attitudes - over and over and over and over again.
Overcoming message fatigue.
If you don't want message fatigue and you don't want people to tune you out, you need to be creative and interesting and you need to change up the delivery mechanism to keep it fresh. You actually want your message to be jarring in a way.
It's important to be interesting and entertaining, so you can put it in more places. Show up where people are.
Integrate into other department trainings, newsletters, meetings.
Use social collaboration sites.
Get on the video message boards.
Play commercials.
This only happens if your programming is interesting.
It should be Positive not Preachy. Scare tactics drive bad behavior underground.
Have the message come from employees. Person-on-the-street campaigns have been successful because it comes from the people saying, this is how we feel about it. We are the kind of company that speaks up.
Why is transparency so important?
To build trust, you need to shed light on the process. Transparency is the key.
Share what happens after people speak up and highlight confidentiality in the process.
Highlight that all reports are followed up on.
Tell stories about things that happened - masked to protect the innocent/guilty.
This will help you build trust over time.
And what about training?
Training, but training for management.
Create a Listen Up Culture for Management.
Campaigns targeted at leadership. Give them a simple process for them to get help on what to do. Make it simple.
Give them training - teach and then use improv skills to help them be more welcoming and approachable.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we discuss how to use your communications to drive a speak up culture. Some of the highlights include:
What is a Speak Up Culture?
Define it as creating a social environment where employees feel comfortable speaking up to ask questions and report concerns and they know the options for doing that.
Why is it so difficult to achieve?
Intertwine it with training - which means its infrequent
It's usually boring and not particularly creative - dull posters
They make it "inspirational" which often comes off as preachy or inauthentic
Or perhaps they do a campaign but that campaign is once a year for a few weeks or worse, every other year.
This is largely ineffective
We've all heard the excuses.
Grew up with - It's not cool to tattle. Don't be a snitch
Nothing will happen anyway
Someone else will probably take care of it
I don't want to get anyone in trouble
I'm a no drama llama
THEREFORE - you have to actually reverse this kind of thinking, which takes time.
How can you establish trust?
Comms are more important than training – continually promote and do so creatively so people pay attention and remember.
Transparency – share what happens - in aggregate. Tell stories.
Share the mechanics of the process
Make personal connections – you and your team need face time
Listen Up Culture – provide skills and resources for management – we do improv training to support that
Can you do this in the new WFH environment?
Sure. Comms are even more important.
Commercials during zoom meetings
Stories – discussion groups
Talk Shows & Podcasts – to get your face out there, answering questions.
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. In today’s episode we are joined by Ricardo Pellafone, founder and CEO of Broadcat. We visit with Ricardo about his journey into compliance and why he thinks most compliance training sucks, why it should be ditched and how we all need start over. Some of the highlights include:
Ricardo’s journey into compliance and what led him to found Broadcat.
Why is compliance training the worst?
Why is using the using the right tool for the job critical in compliance training?
How can compliance training educate?
Why is it important to target specific behaviors in compliance training?
Why is awareness and communications so critical when thinking about compliance training?
Resources Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Ricardo Pellafone and Broadcat For more information on Broadcat, click here. For Ricardo's LinkedIn profile, click here. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. In today’s episode we are joined by Earnie Broughton, Senior Advisor at ECI. We visit with Earnie about ECI’s recently published new, on-demand Elevating Ethics & Compliance Certification prep course and how ECI utilized some creative approaches to ensure the course is engaging and even a little fun. Some of the highlights include:
The professional journey of Earnie Broughton.
How Earnie has used comedic training videos successfully in a corporate compliance function.
What is Elevating Ethics & Compliance or E2C?
The process which ECI used to create E2C and Ronnie’s involvement.
Who are Val and Reggie and what is there role in E2C?
How did Ronnie help to increase the engagement of the training with elements of fun?
Resources Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. ECI For more information on ECI, click here. For more information on ECI’s new and innovative E2C Training and certification, click here. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. In today’s episode we are joined by Joel Katz the CCO at Booz Allen Hamilton. Katz was previously CCO at CA Technologies where he gained notoriety for the use of fictional characters in creative programming to promote employee engagement around compliance. Some of the highlights include:
The professional journey of Joel Katz.
What was the Griffin Peabody character you created at CA Technologies?
How fiction-based characters in compliance training drove the highest employee satisfaction reported in the CA Technologies employee survey.
Although the characters were fictional, the stories were based on employees’ personal experiences. This helped drive engagement.
All this became a part of a branded communication campaign for CA Technologies.
What were some of the key lessons learned by Katz and his compliance team?
Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. In today’s episode A Video Isn't a Video – we discuss some of the creative approaches to Ethics & Compliance training and communication videos. We break down some of the different types of videos and the benefits of each creative technique. Scenario-Based Videos, Narrative (Live Action) These are the most common and are great for showing real life situations. They can show a slice of life. However, it may be hard to represent your whole company, i.e. hard to show diversity of different environments, different people. Also, they can require context - you may well need to add the lesson. They are the most expensive and the hardest to pull off well and the hardest to successfully enact. Animation - Scenario-based The tend to be less real and unfortunately can be cheesy. However, they can be better for diversity and environment. They are usually the same per video, but you can do them one at a time. Character Monologues (falls in the "real" category They are a great way to show real people. They are also great for showing different types of personalities or different job functions. There is more telling than showing. Finally, they are less expensive and easier to produce. Talking Head Videos These are great for making a personal connection and for highlighting real people. They are best if you add some creativity usually by having an engaging host/personality. Make it a dialogue such as an interview or talk show. You have to work as this format can be boring. Involve Your Employee Videos This format is the best for going viral and for showing "who we are". At times scenes can be hard to do well and there is the risk of employee embarrassment. The best results tend to be seen when you give employees something simple to do and let them be themselves. Once again it is best if you add some an engaging host/personality to lead interviews. Finally, this format can be an efficient way to generate a lot of content. Storytelling Videos This can be a great way to share interesting, real stories. It tends to be more telling than showing. It can easily involve real people or actors and can cover more nuance to share lots of context. The bottom line is that a video isn't a video. There are different creative devices that are better for different things. Typical Ethics & Compliance training doesn't work, because it's preachy and boring. Education = training and communication and serve two different purposes. Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. Today’s episode asks has your compliance training has been Conrona-Cancelled? We provide some things you can create to supplement your routine training and communication. Some of the highlights include:
Create a virtual ‘Ethics and Compliance Live Show’ – a fun and entertaining way to communicate compliance topics.
What might a show consist of?
How about a Colbert-style show?
A Johnny Carson-style show?
A David Letterman-style show?
Always remember, you are only limited by your imagination.
Maintain Fun - Variety and Surprise. Novelty breads engagement. Need to constantly switch it up. Try lots of little things.
What are some of the additional pluses during this current time?
These formats are powerful mediums that can be digested in small increments when working remotely.
You can still make a personal connection.
You can still educate and make the training/communication interesting.
It can all be digested on the employees time.
Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. Today’s episode is about the Fun Theory and using it to improve your compliance communications. Some of the highlights include:
The Fun Theory - the easiest way to change things for the better is to make it fun to do.
Some Examples
Volkswagen - Piano Staircase, bottle arcade, Speed Camera Lottery.
Airplane Safety Videos.
Why does fun work?
When you do an activity that's fun, it feels good and it is intrinsically rewarding.
It has a positive effect on motivation levels.
It has a longer lasting effect. You want to do it again. In a way, it's addictive.
Learning requires repetition
Maintain Fun - Variety and Surprise. Novelty breads engagement. Need to constantly switch it up. Try lots of little things.
Why are we talking about this?
Scare tactics drive bad behavior underground.
John Cleese - humor is the easiest way to get people from the closed to the open mode.
Need to get people to talk about these important issues - create a social environment where people are more likely to speak up.
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Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. Today’s episode is about creative ways to use internal social media tool to improve your compliance communications. Some of the highlights include:
Stretching you compliance messaging by using tactics for reaching more employees. -Using internal social media sites like Chatter, Yammer, Jive, Workplace to reach employees in new ways. These are used by other departments to connect groups. Why doesn’t the compliance function use them as well?
This is another channel outside of an LMS push to reach more people
These channels work like social media. The key is that you need to present something interesting for people to choose to access. Many have #hashtags and are interactive
Post interesting videos
Post interesting Graphics & GIFs
Post contests
Ask for feedback
This is a way to increase visibility and promote your main messaging
Compliance is here to help advice and coach
Speak Up Culture
Here is where you go for more info
Ethics and Compliance needs more visibility - so increase access through these channels. And if you want to use these channels, it should be interesting or fun or you won't get access.
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Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. Today’s episode is about creative ways to improve accessibility of your compliance program. Our guest is Garin Bergman, is the former CCO at IDEX Corp. He is the founder of the PalmTree and its compliance application, "Compliance in the Palm of Your Hand”. Some of the highlights include:
Bergman’s journey from CCO to product innovator.
How can you improve accessibility of compliance training?
How can you get training to offline employee populations?
How can you improve response rates to training?
Why is it important to deliver training not only in a convenient mechanism but also where employees want to receive it?
How can compliance communications be proactive?
What the difference is between an App and being mobile friendly?
Resources: Garin Bergman LinkedIn Profile PalmTree Website Ronnie Feldman Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we discuss how improvisation can be supportive to ethics and compliance programs by helping internal and external communications and driving a culture of compliance throughout an organization. Some of the highlights include:
Improv is not simply comedy. It’s a skill that improvisers use to make comedy on stage. This skill has application to the ethics and compliance professionals, from leadership teams and to all employees.
You can think of it as Applied Improvisation. Applied Improvisation is "yoga for your communication skills".
While we cannot teach you to be funny, Improv techniques can teach you
How to be better listeners;
How to increase awareness;
How to make connections and build rapport and trust;
How to be more adaptable and agile; and
How to diffuse emotional situations.
Improv techniques can help ethics, compliance and legal teams to be less scary and better listeners.
Improv techniques can be seen as leadership development skills as its reframing conversations and discussions with senior management to help create a system of trust and support.
Improv techniques can help build a better culture through encouraging respectful disagreement, being more open minded about challenging assumption, assuming positive intent, validating and building bridge to commonality and helping foster active listening.
The bottom line is the improv techniques can help give employees skills and tools that will help them challenge business decisions respectfully and to encourage them to stop disrespectful behavior when they encounter it.
Finally, take an improv class! You will love it!
Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we interview Ula Ubani, Chief Ethics & Conduct Officer for BMO Financial Group who is going to discuss the creative integrity and speak up program BMO developed by working with Ronnie Feldman and Learnings and Entertainment. The program is entitled the BMO-On-The-Street With Actions Matterly a custom man-on-the-street-style integrity and Speak Up communications campaign, where real employees to championed the cause of compliance. It is the fascinating picture of how a traditionally conservative financial institution recognized the value of trying a more entertaining approach to ensure that employees pay attention to this important subject. They were rewarded by being the only Canadian bank to be recognized as a Worlds Most Ethical Company. Some of the highlights include:What is the BMO-On-The-Street With Actions Matterly? It is man-on-street style videos, interviewing employees and getting them to champion the cause. o It was named after the BMO theme that Words and Actions Matter. o BMO wanted to be able to tackle the tough subjects. Why did BMO take this approach?o We wanted to involve employee? o We wanted it to be fun and interesting because this can be a tough subject to get at.Was BMO worried about using entertainment and humor and how did you handle that?o We were careful to make sure that we never made fun of the issue. We made the character interesting/quirky allowing employees to be the heroes of the piece.What was it about the campaign that made it such a success?What have been the results, both expected and unexpected?What advice would you give to others thinking about trying something creative like this...what lessons have you learned?Resources:
Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we’ll be exploring how creativity affects the world of compliance - the ways we use it, and the surprising impacts it can have on the work we do every day. From ethics to leadership, problem-solving to training - creativity permeates what we do as compliance professionals. In this podcast we have a special quest, Angelique Lee-Rowley, CCO of GW Pharmaceuticals who visits on the use some of the creative programming the company have rolled out this past year. Some of the highlights include:What drew Lee-Rowley to the project?What were some of her hesitancies about utilizing a comedic approach?It's not about the funny, it's about being interesting and provocativeIt's about being empathetic and on the side of employeesIt's about being provocative so they don't just snooze their way through trainingI'm not a fan of scare tactics.How has the company utilized the programming thus far?Live trainingE-LearningPaired with other trainingCommercialsHow has the programming been received and how has it helped your compliance efforts?What were some of the reactions from the employees?What are some of the lessons have you learned?Don't be afraid to try new thingsDon't be too precious about finding the perfect solution. Engage employees with variety and surprise...keep people on their toes.Resources:
Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. See also, Ronnie’s article on CCI, How Corporations Can Use Comedy and Creativity to Enhance Risk Training
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Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we’ll be exploring how creativity affects the world of compliance - the ways we use it, and the surprising impacts it can have on the work we do every day. From ethics to leadership, problem-solving to training - creativity permeates what we do as compliance professionals. In this podcast we discuss how the use of comedy, humor and creativity can all work to enhance compliance training. Highlights include: 1. How can you use comedy to communicate compliance?2. Why you should use comedy and entertainment to communicate compliance?3. What are some examples of blending entertainment with learning and compliance training? 4. What are some techniques for using comedy to communicate compliance concepts?5. What are the pitfalls of using comedy to communicate compliance throughout your organization?6. Does comedy work globally...and if so how?7. How the use of comedy and humor can bring an emotional connection to compliance training. Resources:Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter)Learnings & Entertainments (Website)60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care.Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery.See also, Ronnie’s article on CCI, How Corporations Can Use Comedy and Creativity to Enhance Risk Training Learn more about your ad choices. Visit megaphone.fm/adchoices
Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we’ll be exploring how creativity affects the world of compliance - the ways we use it, and the surprising impacts it can have on the work we do every day. From ethics to leadership, problem-solving to training - creativity permeates what we do as compliance professionals. In this podcast we discuss Ronnie thoughts on don’t just train…advertise. Highlights include:People forget stuff so make your training memorable.Ethics and compliance needs to be advertised.What is some of the simple messaging that promotes ethics and compliance in an organization?Where can you embed short interesting messages within the fabric of the organization?What is the virtual water cooler within your organization?How does the advertising approach drive traffic to learning resources and influence behavior?Resources:
Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn) Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. See also, Ronnie’s article on CCI, When it Comes to Ethics & Compliance, Don’t Just Train… Advertise!
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In this episode of Creativity and Compliance, Ronnie and Tom talk about training in ethics and compliance. They get into the impacts the environment has on training, the forgetting curve, and the science that backs these ideas up. Tom gets us going by asking - is compliance training overrated? Impact of the Social Environment Ronnie believes that effective ethics and compliance training is a critical part of a company, but even more so, he believes that the environment has a huge impact on behavior in the workplace. He explains how companies tend to focus so much on training that they often don't emphasize enough all the ways that the environment has an impact on why people do the things they do or act the way they do. The Forgetting Curve It has been shown in several studies that people forget things over time, and that roughly 90% of corporate learnings are lost within the first month of training. Ronnie believes that if it’s creative training, it might last longer in employees’ memories, but it still needs to be reiterated over time. People need reminding more than they need instructions. He adds that companies could benefit more time by giving little reminders to their employees to keep that learning alive throughout the year. Ronnie explains that as humans, we tend to overestimate our internal stimulus but often forget that external stimulus has a huge impact on us. We tend to be influenced by our peers around us and how they think about us. The Stanley Milgram Experiment Ronnie gives us a perfect example of peer pressure, using the Stanley Milgram Experiment, a study in the 60's, where a person is asked to quiz another who they cannot see in another room. Whenever the interviewee has the ‘wrong’ answer, the interviewer has to press a button and, when pressed, another subject neither one of them can see, screams in pain. What the interviewee doesn't know is that the person screaming in pain is actually in on the act. Despite the protestations and sounds of pain from the ‘subjects’, most interviewers were convinced by the experiment operators to continue asking questions, pressing the buttons and causing pain. And that shows up in the workplace. Even if employees have a feeling something is wrong, if no one is pointing it out, or if their boss just says ‘this is the policy’, many people go along with it although internally it doesn’t sit right with them. This is why just training on the rules isn’t enough, companies need to get across the idea the if something feels wrong, speaking up about it isn’t just okay - it’s the best thing to do. A Little Humor Goes a Long Way Ronnie ends by reminding us that the point is not to de-emphasize the importance of training, but rather emphasize all these other points to add value to said-training. The key to adding more value is to communicate more freely, creatively and frequently. For example, you can talk about challenging issues using fun videos or quizzes to get people more comfortable -the age-old strategy of breaking the ice with humor. Read more about this topic in Ronnie's Corporate Compliance Insights article: Why Compliance Training is Overrated. Resources
Ronnie Feldman Learnings & Entertainments
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One of the hosts of this show, Ronnie Feldman is the author of an article entitled ‘Ethics and Compliance Practitioners’ Greatest Challenge: Role VS Reputation – The Great Irony.’ Tom says there are two types of reputations: personal and corporate, and he wants to know – what is Ronnie’s thought process on the topic of Creativity and Compliance? That’s what you’ll find on this episode of the Creativity and Compliance Podcast. Painting the Right ImageRonnie explains how the first time he attended an Ethics and Compliance event 10 years ago, he wasn’t sure what to expect from the professionals there. It turns out that the rather negative image he had formed about Compliance People in his mind was, delightfully, totally different than what he discovered: dedicated people that help their companies navigate through the rules. He does add that one thing that Ethics and Compliance professionals need to learn is how to change this reputation that society attributes to them! Speak-Up CultureTom brings up the KPMG cheating scandal and all the polemics around it – but what baffles him the most about this whole ordeal is that no one within the organization bothered to call the ‘hotline’ – no one reported anything. When there is a reputation failure, Ronnie says the first reaction people have is to stay away: employees know it’s wrong, but they don’t want to ‘tattletale’ or get involved in drama and so, they don’t speak up. He explains how organizations need to start acknowledging the speak-up culture, letting their employees know that it is okay to report internal problems. One way to do that is to make it known and make it clear that they value and have integrity, and that it is okay to speak up when something is wrong, that it is part of their responsibility to make the workplace a good place. What About Policies?Ronnie states policies are often written from a legal perspective – what needs to be done, rather than constructed from a user’s perspective. But what an employee really wants to know is how do these policies affect them? Thinking like a human and not a lawyer, in this situation, is a good way to better policies and include creativity. Communicating with ColleaguesRonnie talks about techniques similar to improvisational acting that professionals can use to be better communicators. If a colleague is viewed as the person who always says no, then other colleagues will not feel comfortable coming to them with their problems. Instead, they will go around them with their problems. He says the way to counter that is to adopt a more welcoming, positive ‘yes’ mindset. Resources
Ronnie Feldman Learnings & Entertainments
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Welcome to the Creativity in Compliance Podcast - a new offering from the Compliance Podcast Network. In this show, hosted by Ronnie Feldman and Tom Fox, we’ll explore how creativity affects the world of compliance - the ways we use it, and the surprising impacts it can have on the work we do every day. To get started, Ronnie Feldman will be sharing how he was introduced to the world of ethics and compliance. From Comedy to Compliance Ronnie started out with an MBA business background in the healthcare field in his 20's, and came across the improvisational comedy community, which he fell in love with immediately. He quit his job to pursue it as a career, and while it didn't eventually lead him to fame, fortune and Saturday Night Live, he did get a job as a producer where he learned video marketing. Video marketing turned to training videos and that was his path into the ethics and compliance community. His production experience gave him the necessary tools and confidence to launch his own company, Learnings and Entertainments, a creative services and content provider. How Creativity Enhances a Compliance Program Ronnie talks about how in his opinion, all humans are creative in their everyday non-work lives, but within a corporate environment, they all fall into the trap of constriction: following static cultures of communication, which stifles the ability to connect with other human beings. In turn, this stifles their ability to learn from us. Bringing creativity into the workplace makes it a better place, and over the course of this podcast, he and Tom Fox, who you already know as the Compliance Evangelist are going to explore the whats, whys and hows of it all. Resources Ronnie Feldman
Learnings & Entertainments
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