In this second episode of the Washington certificate’s Organizational Level, Mike Dion invites MIC’s AVP of Sales, Aggie Gordon, to the program to help us better understand and appreciate our customer base here at Workers. 

First, you’ll gain insight into Worker’s Credit Union’s vision of customer service and how being conscious of this can help us improve the manner in which we provide that service. You’ll learn some practical techniques on how to build rapport with the members we serve. Finally, you’ll learn how to exceed expectations by becoming better at connecting with meaning.