CIO Talk Network: Recent Episodes
Sanjog Aul
CTN: CIO Talk Network is a trusted resource for Business and IT Leaders offering targeted, real-life, in-depth, unbiased, and thought-provoking content and conversations on topics critical to their success. CTN features thought leadership directly contributed by Enterprise Business and IT CXOs, Industry Analysts and Subject Matter Experts to Live Broadcasts, Interviews, Analysis, Blogs and Executive Events. To learn more, visit CIOTalkNetwork.com
Promoting leadership at all levels has its appeal. Everyone having a voice means quicker decisions and a more adaptable team. But it's not without hiccups. For starters, many leaders can flood us with repetitive information. Then there's the issue of defining leadership: is it leading a project or coordinating a team? Decisions could get messy with everyone at the helm, potentially causing clashes. And let's not forget that not everyone is cut out or wants to lead. Plus, traditional companies might resist this shift. So, how are today's organizations navigating these waters?
Generative AI is stepping into healthcare, bringing a host of changes. It aims to improve patient diagnosis while preserving our trust in doctors. The plan is to personalize treatments while protecting privacy. It even holds the potential to streamline healthcare workflows and predict disease outbreaks, paving the way for preventative care. As these changes happen, a crucial question arises: How can we ensure that Gen AI's medical decisions are fair? And in this transition period, how are different stakeholders like healthcare professionals, AI researchers, ethicists, and Gen AI pioneers collaborating to improve healthcare outcomes, efficiency, and patient experiences?
In the rapidly evolving tech landscape, organizations face the crucial task of attracting and retaining top tech talent amidst a hyper-competitive market. How can companies effectively differentiate their employer brand and entice sought-after professionals in the face of changing employee preferences and working modes? As remote and hybrid work models become more prevalent, how can organizations ensure the retention of tech talent, keeping them engaged, motivated, and fulfilled in this new paradigm? Moreover, what innovative approaches can be employed to foster a culture of continuous learning and upskilling, enabling employees to stay ahead in the rapidly changing tech domain and bridge the specialized skills gap?
In a world where customer experience is paramount, organizations constantly seek ways to stay ahead of the curve. Businesses are reshaping customer interactions through digital transformation powered by data strategy and an ethical approach to AI implementation. So how are organizations revolutionizing customer experiences and elevating their brand image by leveraging data and AI? Guest: Siddhartha Chatterjee, Vice President | Global Chief Data Officer (CDO), Club Med Guest Bio: More on this Episode: More on AI: More on Big Data: More on Innovation: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Leaders face a contradictory task in a world where artificial intelligence (AI) is quickly changing. They must navigate complicated ethical issues, manage workforce transitions, and cultivate trust while utilizing AI’s potential to spur innovation, efficiency, and development. How can decision-makers reconcile using AI’s capabilities with upholding human-centric principles? Can they modify their leadership strategies to incorporate AI while supporting company goals? Solving this AI puzzle and charting a course that balances technology and people is the future of leadership. So how are they going to lead in the age of AI? Guest: Shaukat Ali Khan, Global Chief Information Officer, Aga Khan University Guest Bio: More on this Episode: More on AI: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Leaders face a contradictory task in a world where artificial intelligence (AI) is quickly changing. They must navigate complicated ethical issues, manage workforce transitions, and cultivate trust while utilizing AI’s potential to spur innovation, efficiency, and development. How can decision-makers reconcile using AI’s capabilities with upholding human-centric principles? Can they modify their leadership strategies to incorporate AI while supporting company goals? Solving this AI puzzle and charting a course that balances technology and people is the future of leadership. So how are they going to lead in the age of AI? Guest: Shaukat Ali Khan, Global Chief Information Officer, Aga Khan University Guest Bio: More on this Episode: More on AI: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In today’s challenging business environment, team cohesion drives innovation, productivity, and overall success. What strategies, tools, and techniques leaders can employ to create a culture of collaboration, trust, and unity within their organizations? Guest: Sreeji Gopinathan, Global CIO, Lupin Guest Bio: More on this Episode: More on Innovation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The fusion of automation, robotics, and AI is reshaping industries and the workforce. Senior IT leaders face the challenge of spearheading this transition, balancing technology adoption with workforce adaptability. Key strategies involve upskilling, ethical technology deployment, and fostering a culture of lifelong learning. How can IT leaders harness AI’s potential to optimize operations while cultivating an agile, future-proof workforce amid rapid innovation? Guest: Kristin Myers, Executive Vice President, Chief Digital and Information Officer, and Dean for Digital and Information Technology (IT), Mount Sinai Health System Guest Bio: More on this Episode: More on AI: More on Digital Transformation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience? Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group Guest Bio: More on this Episode: More on Innovation: More on Digital Transformation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Cloud computing offers many benefits, including scalability, flexibility, and cost-effectiveness. Still, many enterprises face significant challenges when trying to adopt cloud technologies. The top reported challenges companies face when adopting cloud services to include security and compliance concerns, integration and interoperability, cost management, lack of expertise, cultural resistance to change, performance and reliability, data migration, and managing multiple cloud vendors. So what strategies are IT leaders using to tackle these challenges and make the most of the potential cloud offers? Guest: Kemal Badur, Assistant Vice President and Chief Technology Officer, University of Chicago Guest Bio: More on this Episode: More on Cloud: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
As we face unprecedented crises, including war, political instability, recession, and pandemics, the demands on leaders have never been greater. The challenges of navigating uncertainty, driving innovation, managing talent, and building resilience have become urgent as organizations seek to emerge more robust and agile in these turbulent times. How should leadership development be reformed for leaders to be relevant and prepared for these times? From reimagining business models and adapting to changing customer needs to leading with empathy and cultivating a culture of innovation, what new muscles should leaders develop to become more effective in this era of uncertainty and change? Guest: Vince Kellen, Chief Information Officer, University of California, San Diego Guest Bio: More on this Episode: More on Leadership: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
X5 Retail Group NV (X5), a subsidiary of Alfa Group Consortium, develops and operates retail food stores. The company operates through various retail formats, including proximity stores, supermarkets, online retail channels, hypermarkets, and convenience stores. However, developing a security-first culture across its large-scale operation and intricate organizational structure was a daunting challenge. So how did the X5 IT, Security, and Business leaders join hands to reimagine its risk management mechanics and establish robust cybersecurity programs to help it scale confidently? Guest: Alexander Markov, Group Chief Information Security Officer, X5 Group Guest Bio: More on this Episode: More on Digital Transformation: More on Retail: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
While many organizations recognize the importance of diversity, equity, and inclusion (DEI), challenges, including resistance to change, a lack of leadership commitment, unconscious bias, and difficulty measuring impact, prevent them from implementing it fully. So, whether you’re just starting your DEI journey or are looking to take your organization’s efforts to the next level, what practical strategies should you use to overcome these challenges? What does building a more inclusive and innovative workplace culture that drives long-term success take? Guest: Rob Zelinka, Chief Information Officer, Jack Henry & Associates Guest Bio: More on this Episode: More on Leadership: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In today’s rapidly evolving digital landscape, cybersecurity is not just a technical issue but a strategic business enabler. Cybersecurity is critical to building trust and reputation, from aligning cybersecurity with business strategy to driving innovation and transformation and facilitating new business models, mergers, and acquisitions. However, businesses must also balance the risks and opportunities associated with cybersecurity in this complex and interconnected world. So, what are the best practices for fostering a culture of security, ensuring that remote workforces are trained, and managing the aftermath of a cybersecurity incident? And how are Business, IT, and Security leaders prioritizing cybersecurity, fostering a culture of security, and building a secure future for the business, positioning it for growth? Guest: Patrick Benoit, Global Chief Information Security Officer, Brink’s Inc Guest Bio: More on this Episode: More on Digital Transformation: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In today’s rapidly evolving digital landscape, cybersecurity is not just a technical issue but a strategic business enabler. Cybersecurity is critical to building trust and reputation, from aligning cybersecurity with business strategy to driving innovation and transformation and facilitating new business models, mergers, and acquisitions. However, businesses must also balance the risks and opportunities associated with cybersecurity in this complex and interconnected world. So, what are the best practices for fostering a culture of security, ensuring that remote workforces are trained, and managing the aftermath of a cybersecurity incident? And how are Business, IT, and Security leaders prioritizing cybersecurity, fostering a culture of security, and building a secure future for the business, positioning it for growth? Guest: Patrick Benoit, Global Chief Information Security Officer, Brink’s Inc Guest Bio: More on this Episode: More on Digital Transformation: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Can a financial services company maintain its mission of providing financial security to customers for 150 years in a rapidly changing world? Prudential is taking on this challenge by utilizing data and data science to adapt to its customers’ evolving needs and expand financial services globally, despite facing challenges like shifting demographics, competition, and internal barriers. What strategies is Prudential using to harness the power of data and data science for innovation and increased impact, overcome challenges, and meet changing customer needs? Listen in as we uncover Prudential’s journey and explore its potential for shaping the future of financial services and access to financial security. Guest: Kjersten Margaret Moody, Chief Data Officer, Prudential Financial Guest Bio: More on this Episode: More on Big Data: More on Digital Transformation: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
From meeting CEO expectations, accelerating value creation, maximizing customer impact, ensuring maximum returns on digital investments, and supporting sustainability, in 2023, how do CIOs plan to leverage originality in thinking, practicality in planning, and acute focus on impeccable execution to enable what’s best for the business and the planet? Guest 1: Ghada Ijam, Chief Information Officer, Federal Reserve System Guest Bio: Guest 2: Piyush Chowhan, Chief Information Officer, Panda Retail Company – Savola Group Guest Bio: More on this Episode: More on CXO: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Business-first Chief Data Officers (CDOs) must understand business goals, processes, and challenges and develop a data strategy aligned with the overall business strategy. In addition, they must build a data-driven culture that values and relies on data, foster strong partnerships with various teams, including IT, marketing, and operations, and keep up with industry trends to identify new opportunities to use data to drive business value. So what are the top challenges that data leaders face that prevent them from earning and acing the role of business-first CDOs? Guest 1: Pawan Verma, Chief Data Officer, Industrial and Commercial Bank of China Guest Bio: Guest 2: Shahidul Mannan, Chief Data Officer, Bon Secours Mercy Health Guest Bio: More on this Episode: More on CXO: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for patients and joy for its healthcare practitioners. From engaging with the local community to understand patients’ needs, providing tools to the practitioners, and leveraging modern technologies, including EHRs, secure messaging systems, and telemedicine for its patients, how is their Healthcare, Business, and IT leadership joining hands to deliver on the intended outcomes? Guest 1: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital Guest Bio: Guest 2: Rick Evans, Senior Vice President and Chief Experience Officer , NewYork-Presbyterian Hospital Guest Bio: More on this Episode: More on Digital Transformation: More on Healthcare: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Due to the pandemic, global supply chains were rattled, and we are still scrambling. So how are business, supply chain, and IT leaders rethinking supply chain and operations to ensure business readiness and resiliency to tackle future disruptions? Guest: Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty Guest Bio: More on this Episode: More on CXO: More on Supply Chain: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
From personalized medicine and therapeutics to data-driven hyper-customized experience during patient registration, treatment, and recovery, healthcare is experiencing the individual revolution. But how is it improving the patient experience and outcome beyond the hype and business benefit? Guest 1: Mouli Venkatesan, CIO - Optum Health & Clinical Services, UnitedHealth Group Guest Bio: Guest 2: Patrick McGill, EVP, Chief Transformation Officer, Community Health Network Guest Bio: More on this Episode: More on CXO: More on Healthcare: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Value-Based Care is a proposed healthcare delivery model for the United States where the patient’s health outcome is key. It is about the value of the health outcome rather than volume of services. To what degree has it been adopted, and what are the reported results? What is the roadmap to making it a standard for healthcare delivery? Guest: Girish Venkatachaliah, Chief Technology Officer, agilon health Guest Bio: More on this Episode: More on CXO: More on Healthcare: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
To stay relevant in today’s fast-paced world, the people within organizations need to become more curious. But most of them stop once they’ve found what is satisfactory and stick by it—how do we enable such curiosity at the scale where all our employees explore unknown territory leading us into unforeseeable paths that can help us thrive throughout changing times? Guest: Kalpesh Doshi, Group Chief Information Security Officer, HDFC Life Guest Bio: More on this Episode: More on CXO: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In this turbulent and dynamically shifting business climate, leaders have business results to deliver, handle competing priorities, a need to sustain a conducive culture and foster courage and clarity among teams. But leadership gurus also preach taking an approach of vulnerability, empathy, and care. So, should leaders use their heads or hearts to be effective? Guest 1: Nizar Darweesh, Chief Human Resources Officer (CHRO), Fawaz Alhokair Group Fashion Retail Guest Bio: Guest 2: Anil Kumar Misra, Chief Human Resources Officer, JioMart - New Commerce Grocery, Reliance Retail Guest Bio: More on this Episode: More on CXO: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
If workers are not getting clarity about their respective roles, don’t see growth prospects, and feel that no one cares about them, it can potentially lead to active or passive disengagement. But what magnified this issue to a “quiet quitting” crisis with reports claiming that most workers are not going above and beyond at work and are barely meeting expectations? What is the solution? Guest 1: George Varghese M, Chief Human Resources Officer, Shahi Exports Pvt Ltd Guest Bio: Guest 2: Paulo Sa, CIO Iberia, DB Schenker Guest Bio: More on this Episode: More on CXO: More on Staffing: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey been thus far? What shift in mindset, culture, talent, processes, and tools has allowed Carrier to continue to transform into a modern, customer-centric lifecycle solutions provider? Guest 1: Bobby George, Sr. Vice President & Chief Digital Officer, Carrier Guest Bio: Guest 2: John Souther, Executive Director, Digital Growth & Strategy, Carrier Guest Bio: Guest 3: Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier Guest Bio: More on this Episode: More on Digital Transformation: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Digital health initiatives pose significant security risks, and telehealth introduced during the Covid-19 pandemic further compounds the issue. But, how centralized and well-integrated are their systems to reduce vulnerability to attacks? Furthermore, what are the industry players doing to ensure digital and virtual healthcare security with breaches compromising patient information confidentiality and increasing exposure to non-compliance penalties? Guest : Anahi Santiago, Chief Information Security Officer, ChristianaCare Guest Bio: More on this Episode: More on Healthcare: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by leveraging the power of data harnessed at scale? Guest 1: Ravi Balwada, Chief Technology Officer, Guitar Center Guest Bio: Guest 2: Alan Boehme, Chief Technology Officer, H&M Group Guest Bio: More on this Episode: More on Retail: More on Supply Chain: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by leveraging the power of data harnessed at scale? Guest 1: Ravi Balwada, Chief Technology Officer, Guitar Center Guest Bio: Guest 2: Alan Boehme, Chief Technology Officer, H&M Group Guest Bio: More on this Episode: More on Retail: More on Supply Chain: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how is Otis leveraging digital to innovate at the pace of business to stay relevant while ensuring the resilience and reliability of its products and services? Guest: Neil Green, Executive Vice President & Chief Digital Officer, Otis Elevator Co. Guest Bio: More on this Episode: More on Digital Transformation: More on Innovation: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how is Otis leveraging digital to innovate at the pace of business to stay relevant while ensuring the resilience and reliability of its products and services? Guest: Neil Green, Executive Vice President & Chief Digital Officer, Otis Elevator Co. Guest Bio: More on this Episode: More on Digital Transformation: More on Innovation: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding when to bridge gaps with full-stack custom applications was no easy task. In addition, remaining user-centric in the face of legacy platforms and budget constraints required a meet-in-the-middle approach. How best is the institution using the platforms it already has to address high priority needs of its end-users? How is it gearing up to remain user-centric in the face of platform constraints? Guest 1: Darcy Van Patten, Chief Technology Officer, University of Arizona Guest Bio: Guest 2: Jennifer Ludwig, Director, Strategic Interventions & Data Management, University of Arizona Guest Bio: Guest 3: Alex Underwood, University Registrar, University of Arizona Guest Bio: More on this Episode: More on Digital Transformation: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding when to bridge gaps with full-stack custom applications was no easy task. In addition, remaining user-centric in the face of legacy platforms and budget constraints required a meet-in-the-middle approach. How best is the institution using the platforms it already has to address high priority needs of its end-users? How is it gearing up to remain user-centric in the face of platform constraints? Guest 1: Darcy Van Patten, Chief Technology Officer, University of Arizona Guest Bio: Guest 2: Jennifer Ludwig, Director, Strategic Interventions & Data Management, University of Arizona Guest Bio: Guest 3: Alex Underwood, University Registrar, University of Arizona Guest Bio: More on this Episode: More on Digital Transformation: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
AdvantageCare Physicians (ACPNY), now a part of EmblemHealth Family of Companies, forming a payvider (payer + provider) entity, has been focused on practicing community health across the New York City Metro area. During the pandemic, EmblemHealth and ACPNY developed technological measures to assist patients with staying up to date with their health journeys. In addition, they use the infrastructure built beyond the pandemic to empower patients using their collective strengths. So why did these two entities come together to form this unique payvider model for healthcare delivery? What challenges did the patient/provider encounter during the pandemic, which they addressed as a cohesive unit leveraging creative technology solutions despite barriers to technology access and lack of technology literacy, among other constraints? How must such technology solutions evolve to meet the shifting needs of members/patients? Guest 1: Tom MacMillan, Chief Information Officer, EmblemHealth Guest Bio: Guest 2: Dr. Julie Patel-Pannullo, Vice President of Clinical Innovation, AdvantageCare Physicians Guest Bio: More on this Episode: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
AdvantageCare Physicians (ACPNY), now a part of EmblemHealth Family of Companies, forming a payvider (payer + provider) entity, has been focused on practicing community health across the New York City Metro area. During the pandemic, EmblemHealth and ACPNY developed technological measures to assist patients with staying up to date with their health journeys. In addition, they use the infrastructure built beyond the pandemic to empower patients using their collective strengths. So why did these two entities come together to form this unique payvider model for healthcare delivery? What challenges did the patient/provider encounter during the pandemic, which they addressed as a cohesive unit leveraging creative technology solutions despite barriers to technology access and lack of technology literacy, among other constraints? How must such technology solutions evolve to meet the shifting needs of members/patients? Guest 1: Tom MacMillan, Chief Information Officer, EmblemHealth Guest Bio: Guest 2: Dr. Julie Patel-Pannullo, Vice President of Clinical Innovation, AdvantageCare Physicians Guest Bio: More on this Episode: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Organizations are experiencing significant data sprawl. It is getting complex to get accurate insights timely from the data one has in hand, or it is lying there unused. What are the gaps in our data strategy, architecture, and execution processes? How are we modernizing data management to facilitate seamless access, sharing, and processing in a distributed environment across applications, systems, and platforms to support business outcomes? Guest 1: Luis Fernando Lopez, Chief Data & Analytics Officer LATAM, Chubb Guest Bio: Guest 2: Navi Grewal, Global Chief Digital and Information Officer, MasterBrand Cabinets, Inc Guest Bio: Guest 3: Ravi Krishnan, Chief Data & Analytics Officer, State of North Dakota Guest Bio: More on this Episode: More on Big Data: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
While the zero-trust security model may offer excellent defense against emerging, unrecognized, and unpredictable threats, a piecemeal implementation approach, significant commitment for ongoing administration, and productivity concerns pose daunting challenges preventing organizations from adopting it fully. So how must an organization address these challenges and harness the significant benefits it offers? Guest 1: Gerald Caron, Chief Information Officer (CIO) / Assistant Inspector General for Information Technology (AIG/IT), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG) Guest Bio: Guest 2: Dan Wilkins, Chief Information Security Officer, State of Arizona Guest Bio: Guest 3: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank) Guest Bio: More on this Episode: More on Security: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Security breaches have increased in frequency and severity, with high-profile cases appearing almost weekly. In addition, third-party relationships, including contractors, cloud services, and other outsourced providers, are introducing new vulnerabilities and increasing the attack surface. So how effective are the City and County Governments in adopting risk management approaches, creating a culture of trust and transparency, and building solid relationships with other supporting agencies to minimize risk to build trust? Guest 1: Brian Gardner, Chief Information Security Officer, City Of Dallas Guest Bio: Guest 2: Christopher Pritchard, Associate Vice Chancellor Enterprise Infrastructure & Chief Technology Officer, University of North Texas System Guest Bio: More on this Episode: More on Security: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
As a leader, imagine you have to choose between two types of teams to help realize your vision. Team A comprises different personalities with a shared identity where everyone is inspired and driven, individually and collectively, for a common cause or objective. Team B takes pride in the process of how they come together - formally participating in deliberation with controlled expressions and a cautious demeanor. Which team would you rather have as your team? Most people would say they would rather have Team A as their team because they believe it will yield better results. But you cannot invite chaos if there is no structure and expectations. So, how can you pick the best from both team types and achieve healthy team dynamics for optimal results? Guest: Alejandro Lammertyn, Chief Digital & Information Officer, Tenaris Guest Bio: More on this Episode: More on CXO: More on Leadership: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
The Chief Digital Officer (CDO) role was created initially to unify the digital agenda, increase efficiency, create a digital culture, design better customer experiences, and optimize your competitive advantage. With digital adoption in the execution phase, beyond overseeing strategic alignment, how should this role morph to maximizing business outcomes? What capabilities should the current and aspiring candidates develop to deserve the CDO 2.0 stripes? Guest 1: Viren Shah, Chief Digital Officer, GE Appliances, a Haier company Guest Bio: Guest 2: Tony Ambrozie, Senior Vice President and Chief Digital and Information Officer, Baptist Health South Florida Guest Bio: More on this Episode: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
There’s no question that people are the weakest link in Cybersecurity. So we invest in educating people about security risks and how to handle them. We try building cybersecurity champions who can help spread the word about good security practices. We introduce incentive programs for “security-first” behaviors. However, the results are still disappointing and prove that computers are designed to be secure while people are not. Can we do better? How can we make security a foundation of our organizations and help ensure that we can continue to grow with confidence? Guest 1: James Johnson, Chief Information Security Officer, John Deere Guest Bio: Guest 2: Abiodun Morolari, Chief Information Security Officer, City of Toronto Guest Bio: Guest 3: John Virden, Assistant Vice President for Security, Compliance, and Risk Management and CISO, Miami University Guest Bio: More on this Episode: More on CXO: More on Security: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
What if K12 Education could provide a customized learning experience based on each student’s skills, abilities, and preferences to maximize student outcomes supported by optimal funding to ensure reliable and lean operations? How are the K12 schools leveraging data analytics to that end? Guest 1: Dr. Joe Philips, Chief Information Officer, Broward County Public Schools Guest Bio: Guest 2: Robert Dickson, Chief Information Officer, Wichita Public Schools - USD259 Guest Bio: More on this Episode: More on Others: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Every time you speak to your management or team, share your verdict on a challenging situation or admit that you don’t know what to do, you audition for leadership. Others expect you to spark hope within them and help them become the best they can be, show confidence to stand alone and the courage to make tough decisions, and the compassion to listen to the needs of others. So what are you doing to make sure you pass such auditions every time? Guest 1: Michael Cartoscelli, Chief Information Officer (PCF-49) / Technology Site Lead, BNY Mellon Ireland Guest Bio: Guest 2: Sarah Naqvi, Executive Vice President / Chief Information Officer, HMSHost Guest Bio: More on this Episode: More on Leadership: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
To support digital, an organization needs to develop custom software applications or use third-party software packages and tools, migrate workloads and infrastructure to the cloud, and standardize management and governance of multi-cloud environments. First, however, security must be ingrained holistically to ensure that technology does not become the weakest link to managing digital risks effectively. How has this journey been so far? What challenges are the CISOs facing in embedding security in their technology capabilities, and what strategies are effective in addressing them? Guest 1: John McClure, CISO Sinclair Broadcast Group Guest Bio: Guest 2: Rob Hornbuckle, CISO Allegiant Airlines Guest Bio: More on this Episode: More on Leadership: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
In a world with increasing complexity, uncertainty and conflict, it's not surprising that many people feel unable or unwilling to take action. So, playing the role of a simplifier, how are the CIOs finding ways of cutting through argumentative speech with precise solutions for their employees and engaging them in productive work instead of being disengaged by hostility? Guest: Piyush Chowhan, Group Chief Information Officer, Lulu International Group Guest Bio: More on this Episode: More on Leadership: More on CXO: Visit CIO Talk Network Website: Subscribe to our Newsletter: Nominate Guests or Sponsor:
Massive changes in the business climate and customer expectations have forced companies to rethink everything they do. As a result, there is a need to innovate consistently and implement changes quickly to realize the value in a much shorter timeframe. So what is the recipe to enable such time compression for increasingly higher value creation? Guest: Ann Dunkin, Chief Information Officer, U.S. Department of Energy (DOE) Guest Bio: https://www.ciotalknetwork.com/contributor/ann-dunkin/ More on this Episode: https://www.ciotalknetwork.com/delivering-higher-value-in-lesser-time/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/
A Chief Data Officer (CDO) is expected to use data to continually improve internal operations and create a competitive advantage while aligning with partners, vendors, and customers. But complexities related to data quality, availability, visibility, governance, and security hinder the effort in the currently challenging business environment. So what are CDOs doing to deliver sustained value today and prepare for the times ahead? Guest: Dan Kellett, Chief Data Officer, Capital One Guest Bio: https://www.ciotalknetwork.com/contributor/dan-kellett/ More on this Episode: https://www.ciotalknetwork.com/delivering-on-the-chief-data-officer-imperatives/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/
A CIO's ability to deliver on business demands is only as good as its people. But what if they start quitting or demanding unaffordable wages, as they are doing now during the Great Attrition? How are IT, HR, and business leaders joining hands to handle this unprecedented situation and maintain sustained growth and profitability? Guest: Shahrin Oli-Mohammed, Chief Information and Digital Officer, Global LNG Trading & Marketing, Shell Guest Bio: https://www.ciotalknetwork.com/contributor/shahrin-oli-mohamed/ More on this Episode: https://www.ciotalknetwork.com/leading-it-during-the-great-attrition/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/
The answer to the question, "Would you recommend our company to your friends?" depends on whether your customers feel cared for and have a remarkable experience, not just satisfactory, and can see how experiences dealing with your company improved their lives? What mix of team inspiration, process and technology , and caring would it take to get an increasingly enthusiastic positive response from your customers in the new normal?
With increasing demand on IT to support business growth and sustainability, lack of leadership support, skill gaps, work overload, and budget are among the top reported challenges. And, the demand curve is only going up. How should we reimagine IT to make it always available, scalable, and relevant?
Today's CEO wants to drive growth through digital innovations that have practical applications and are relevant to market conditions and customer preferences—driving significant positive ROI. So what are CIOs doing to support the CEO agenda to help achieve the desired outcome?
There is no one-size-fits-all approach when it comes to organizational culture. Some companies have found success in digital transformation by adapting their traditional and long-established cultures. In contrast, others struggle with the transition because they cannot change what's familiar enough around them – even if this means losing out on opportunities for growth or business model innovation! So how should organizational leaders determine their cultural holy grail that offers a strong sense of teamwork, where everyone feels welcome and comfortable working together with emerging technologies and process changes, and then enable it for maximizing value?
How well is your business unlocking data-driven capabilities, enterprise-wide analytics, and using it to scale across multiple dimensions? While you may have already started implementing targeted advanced analytics and artificial intelligence use cases, what IT and data architectures, people and processes alignment, and data governance must be established to make data your most significant asset?
Leaders recognize the need for employees to learn new skills to stay relevant and profitable in the future. But the inability to maintain an inventory of current skills, identify required and critical future skills, and proactively fill the gap hinders such efforts. So how are business and IT leaders collaborating to ensure proper investment in this strategic and long-term capability-building effort?
Many small and mid-sized companies rely on a dynamic mix of full, part-time, and contracted employees to run their business across corporate and personal-owned devices. With employees' expectations of an ongoing hybrid work environment and the organization's need to maintain security and compliance protocols, it is critical to implement a solution that balances security and user productivity without adding complexity and cost. How can small and mid-sized organizations simplify their IT to yield a more scalable and secure work environment for all employees, whether in the office, airport, or kitchen table? Guest: Eric Hagopian Title: Chief Information and Data Officer, Public Company Accounting Oversight Board (PCAOB) For more details and related content: https://www.ciotalknetwork.com/simplifying-it-for-a-scalable-and-secure-hybrid-work-environment/
Organizations want their security investments to achieve intended results and drive significant positive ROI like any business function. For such clarity, how much security organizations need and how much they should pay must be calculated based on operations and technology costs, risks mitigated, and benefits realized. Also, explicit metrics must drive security effort evaluation, performance, and the required adjustments. So how can we move to such outcome-driven security?
Business typically views security programs as inducing caution, restrictions, and restraints. As a security leader, how do you change perception, create alignment, engage constituents, and demonstrably catalyze innovation to transform such programs into practical digital business enablers? Guest 1: Mustapha Kebbeh Title: Chief Information Security Officer, Brink's Guest 2: Dee Young Title: Chief Information Security Officer, UNC Health Care For more details and related content: https://www.ciotalknetwork.com/transforming-security-programs-to-become-digital-business-enablers/
Spreading the same controls across all business areas hasn’t proven to be effective for security management. Neither has planting people, whether your own or a managed service provider, and passively waiting for the alarm to go off. How can you as a CISO be surgical in your approach to security operations to proactively safeguard the crown jewels? Guest 1: Jerich Beason Title: Chief Information Security Officer, Epiq Guest 2: Leon Ravenna Title: Chief Information Security Officer, KAR Global Guest 3: Jake Margolis Title: Chief Information Security Officer, Metropolitan Water District of Southern California For more details and related content: https://www.ciotalknetwork.com/from-peanut-butter-to-surgery-for-better-security/
Circularity, aka circular economy, refers to a closed-loop system where we can keep reusing, repairing, refurbishing, remanufacturing, and recycling resources, minimizing resource consumption and waste. It also can help improve resource productivity since we can keep using products, equipment, and infrastructure longer. Since we are using digital to maximize business and user outcomes, can we extend it to enable a circular economy fully? Guest: Aldo Noseda Title: Vice President, Chief Information Officer, Eastman Chemical Company For more details and related content: https://www.ciotalknetwork.com/can-digital-fully-enable-circularity/
Amidst the current chaotic environment, we could be fighting daily fires and embrace stagnation. But, instead, organizations must focus on sustainability, cultivating talent, and operating with purpose while using technology to transform and accelerate growth to create a lasting impact and bring positive change. So, how well are the organizations doing what matters most today? Guest: Tressa Springmann Title: Chief Information Officer, LifeBridge Health For more details and related content: https://www.ciotalknetwork.com/doing-what-matters-most-during-chaos/
There is a rapid change in customer expectations, business models, and how work gets done. Yet, from planning demand to building operational capability to establishing a robust partner ecosystem support, many businesses still depend on principles enshrined as best practices decades ago. How can we rethink and shift our business planning and delivery efforts to more realistic scenario-driven models that are continually refined based on actual outputs? What is holding organizations back from taking this leap? What can business and IT leaders do collaboratively to enable this shift? Guest 1: Nick Giannakakis Title: Group Chief Information Officer, Motor Oil Guest 2: Jennifer Greenman Title: Chief Information Officer, Cancer Treatment Centers of America For more details and related content: https://www.ciotalknetwork.com/shifting-from-a-principle-dependent-to-a-scenario-driven-business/
Supporting the scaling and accelerating digitalization efforts requires rethinking and converging business and IT teams. From cross-training workers for homogenization, integrating workflows, learning and adopting emerging technologies, to navigating through uncertainties together. Where are organizations in this journey? What are the related challenges and remedies that are helping build one cohesive force to deliver Digital? Guest 1: Dennis Hodges Title: Chief Information Officer, Inteva Products, LLC Guest 2: Ronald Blahnik Title: Senior Vice President and Chief Information Officer, Hibbett For more details and related content: https://www.ciotalknetwork.com/bringing-business-and-it-together-to-deliver-digital/
An emerging trend may be missed or shunned as speculation when it emanates weak signals or looks like an anomaly. But, waiting for it to become a conspicuous trend could cost you the race with your proactive competitors. So, how can organizations build heightened sensing capabilities to discern promising trends even if the signals are weak and stay ready to execute timely to gain a significant competitive advantage? Guest 1: Nashira Layade Title: Executive Vice President and Chief Technology Officer, Realogy Guest 2: Borre Ulrichsen Title: Chief Information Officer, Gonzaga University For more details and related content: https://www.ciotalknetwork.com/turning-weak-signals-into-strong-competitive-advantage/
With management looking to find ways to optimize operating costs leveraging digitalization while expecting clear and positive ROI from such technology investments, where should an organization invest in IT vs. scale back? What if investing in digital transformation is the only way left to desirable cost optimization? Guest: Robert Ford Title: Chief Information Officer, Northwest University For more details and related content: https://www.ciotalknetwork.com/funding-it-when-digital-is-the-default/
With management looking to find ways to optimize operating costs leveraging digitalization while expecting clear and positive ROI from such technology investments, where should an organization invest in IT vs. scale back? What if investing in digital transformation is the only way left to desirable cost optimization?
Guest: Robert Ford Title: Chief Information Officer, Northwest University
For more details and related content: https://www.ciotalknetwork.com/funding-it-when-digital-is-the-default/
In light of recent global disruption, you are asked to step up, leaving your comfort zone. How well have you adapted to adversity without any judgment or avoidance? With the spotlight on you to deliver, have you stayed empathetic? Did you admit mistakes, took criticism, and did it all in stride, recognizing the risk and emotional exposure? If not, what held you back? Where do you need help?
Guest 1: Lungile Mginqi Title: Group Chief Information Officer, Sasol
Guest 2: Michael Ruttledge Title: Chief Information Officer, Citizens Bank
For more details and related content: https://www.ciotalknetwork.com/are-you-a-daring-leader/
The pharma companies are juggling multiple priorities like improving R&D, establishing a presence in global markets, and investing in digital transformation initiatives to move beyond the pill, find new revenue streams, and handle changing customer’s expectations for personalization. Pandemic further complicated the issues with delayed product launches, reduced in-person sales visit potential, supply chain disruption, and delays in drug commercialization. So how are the pharma industry players dealing with this perfect storm? What’s the road to relevant, profitable, and future-ready pharma?
Guest: Minori Hara Title: Chief Information Officer and Head of Digital & IT Division, Santen Pharmaceutical
For more details and related content: https://www.ciotalknetwork.com/road-to-relevant-profitable-and-future-ready-pharma/
A hybrid work environment is here to stay. How did you motivate and engage people and lead a team you can’t see face-to-face all the time? How did you ensure effective communication, collaboration, trust-building, and ensuring accountability? What current leadership approaches and skills you used helped or hurt as you lead your troops in the hybrid work environment? How should we develop future leaders for this new paradigm?
Guest 1: Rajeev Ravindran Title: Senior Vice President and Chief Information Officer, Ryder System
Guest 2: John Kolb Title: Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute
For more details and related content: https://www.ciotalknetwork.com/building-future-leaders-for-hybrid-work-environment/
Your business needs to be resilient that bounces back from disruptions and adversity. You also want to make sure that you are relevant now since the future is uncertain. Should you focus on automation, go remote, digitalize your offerings, promote self-service, and discard any people, processes, and technology that don’t fit your current agenda? How to build an elastic, people-centric business that’s focused on what’s vital now while getting future-ready?
Guest 1: Bhavana Devulapally Title: Senior Vice President & Chief Information Office, Ventas
Guest 2: Maurice Ferrell Title: Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government
For more details and related content: https://www.ciotalknetwork.com/building-an-elastic-people-centric-business-focused-on-now
Is your organization ensuring data security and privacy sufficiently and practicing race and gender diversity and inclusion effectively? Are your business practices ethical and transparent? Is worker health and safety getting the same focus and investment as product safety and quality? If such social and environmental issues are supported by a business properly, customers are willing to help, and employees are more likely to stay engaged. What is your organization doing to fulfill this increasing demand to become a more environmentally and socially conscious enterprise? How can IT help?
Guest 1: Todd Britton Title: Chief Information Officer and Associate Vice President, IT, University of La Verne
Guest 2: Helen Norris Title: Chief Information Officer, Chapman University
For more details and related content: https://www.ciotalknetwork.com/enabling-an-environmentally-and-socially-conscious-enterprise
As an IT leader, you strive to create an environment where people can learn, grow, inspire, and innovate. But to deliver on this promise, how are you building and sustaining a bottom-up culture, where each member of your team has a voice, empowered to make decisions, and motivated to create innovative and practical solutions to solve challenges and exploit business growth opportunities? And, how are you embedding resilience, so it stands the tests of business and life-changing disruptions like the pandemic?
Guest 1: Faith Burn Title: Chief Information Officer, Eskom Holdings
Guest 2: Michael Hites Title: Chief Information Officer, Southern Methodist University
Guest 3: Kevin Gray Title: Chief Information Officer, City of Burbank
For more details and related content: https://www.ciotalknetwork.com/building-a-disruption-proof-bottom-up-it-culture
Business leaders are looking to lessen the impact of current global disruption while fortifying against future ones. They want to acquire new capabilities quickly through mergers and acquisitions, reimagine customer relationship building, and improve their cybersecurity posture to minimize risk while controlling costs. How well are IT and Security leaders supporting this business reinvention effort?
Guest: Ketan Pandit Title: Chief Information Officer, QBE North America
For more details and related content: https://www.ciotalknetwork.com/supporting-business-reinvention-to-alleviate-global-disruptions
It is one thing to envision an AI concept, develop a prototype, and take it to production. It is another to scale such efforts to build and manage a robust enterprise-grade AI pipeline. How can organizations adopt product engineering, lifecycle management, and governance disciplines to scale AI efforts ensuring performance and reliability?
Guest 1: Mark Miller Title: Chief Information Officer, Party City
Guest 2: Prasanna Kumar Burri Title: Group Chief Information Officer, Dangote Industries
For more details and related content: https://www.ciotalknetwork.com/steps-to-scaling-ai
From timely patient diagnostics, proper treatment to reliable recovery, vision can play a critical role in enhancing patient care, which requires reliable, compatible, cost-effective, energy-efficient, and high-performing vision technology solutions. Whether it is diagnostic imaging, medical carts, or pill dispensers, embedded vision can change the game. However, due to inadequate knowledge in camera technology, lack of technical and engineering expertise, supply chain fragmentation, and improper device support, medical device companies struggle to incorporate vision in their products timely and confidently. Starting from defining a vision playbook to establishing camera integration standards, how can we shape this much-needed, rapidly growing vision ecosystem to drive the best outcomes for the patients, providers, and medical device companies?
Guest: Maharajan Veerbahu Title: Co-Founder & Vice President of Embedded Services, e-con Systems
For more details and related content: https://www.ciotalknetwork.com/vision-enabled-medtech-for-improved-patient-care
If appropriately harnessed, even the small ideas can lead to a big impact on the way we acquire, serve, and retain our customers. But how to keep those ideas coming, testing them, and operationalizing the ones that show promise timely? But, how to do so despite the constraints posed by significant disruptions like the pandemic?
Guest 1: Miao Song Title: Global Chief Information Officer - Petcare, MARS
Guest 2: Byron Clymer Title: Chief Information Officer, Lockton Companies
For more details and related content: https://www.ciotalknetwork.com/from-small-ideas-to-big-impact
From fighting health care inequality to expanding access to medicines, from stopping infectious diseases to keeping healthcare clean, and from preparing for future epidemics to gaining public trust, the World Health Organization and the public health departments worldwide have a critical task at hand. The recent pandemic showed us that there is a complex journey ahead into an unpredictable future. How are the World Health Organization (WHO) and the national public health departments worldwide working together to harness available resources and innovative technologies to deliver on their promises?
Guest: Bernardo Mariano Junior Title: Chief Information Officer and Director of the Department of Digital Health & Innovation, World Health Organization
For more details and related content: https://www.ciotalknetwork.com/delivering-on-the-world-health-promise
How well is your organization able to support its workers as they ride an emotional roller coaster due to losses in the family, disrupted life conditions, and burnout at work? How are you balancing your efforts and investments toward employee wellbeing with the task or reenergizing and realigning your organization’s priorities to stay sustainable and profitable as a business?
Guest 1: Kathleen Larkin Title: Senior Vice President & Chief Human Resources Officer, South Jersey Industries
Guest 2: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
For more details and related content: https://www.ciotalknetwork.com/balancing-employee-and-business-wellbeing
While IT is always seen as enabling business transformation and related initiatives, but not always does it elevate its status as a partner. Is there a playbook one can use to effectively enable the transformation journey to earn that stripe.
Guest: Leonard Brinson Title: Vice President and Chief Information Officer, South Jersey Industries
For more details and related content: https://www.ciotalknetwork.com/steps-to-effectively-enabling-business-transformation-to-earn-a-partner-status-for-it
The often shifting sales tax rules and regulations in over 14,000 state and local tax jurisdictions in the USA make sales tax compliance management a daunting task. Supporting ongoing manual changes to 3rd party on-premise business applications increases the burden on IT teams already juggling multiple priorities. Sovos claims its technology solution eliminates this burden on IT and grants the tax and finance departments complete autonomy to handle indirect tax processes, timely and valid sales and use tax self-assessments, accurate reporting, and exemption certification across jurisdictions. Is this claim too good to be true? Can the Sovos solution hold up to scrutiny and deliver on the sales taxation agility promise?
Guest 1: John Landy Title: Chief Technology Officer, Sovos
Guest 2: Terry Melnik Title: General Manager, Sales and Use Tax, Sovos
For more details and related content: https://www.ciotalknetwork.com/can-sovos-enable-it-to-streamline-sales-tax-controls-and-future-proof-your-tax-compliance
Running a relevant business with a competitive edge today requires a scalable, reliable, and secure operation ready to support the future of work. One where remote and on-the-go employees, powered by seamless digital collaboration and secure access to data and applications, have the clarity and confidence to meet your customer demands. One that simplifies and consolidates productivity platforms and solutions that helps them discover the freedom to work and create value, any time and anywhere, and enjoy the work-life balance they want at the same time. And one that allows you to respond to market changes quickly and effectively. How can you build such a resilient and future-fit business that grows at the speed of change?
Guest: Sireesha Mandava Title: Chief Information Officer and VP of Innovation, GreenPath Financial Wellness
For more details and related content: https://www.ciotalknetwork.com/remote-work-is-here-to-stay-how-to-make-it-scalable-and-secure
Due to the increasing adoption of a data-driven approach to work and decision-making, analytics leadership is essential for an organization’s growth. As an analytics leader, how do you get clear commitments from management and users about data and information approaches? How do you prevent missing simple yet critical patterns due to cognitive overload? How do you foster a collaborative and zealous environment that offers individuals psychological safety to speak up without hesitation and share unique information?
Guest: Christopher Hutchins Title: VP, Chief Data & Analytics Officer
For more details and related content: https://www.ciotalknetwork.com/how-to-be-an-effective-analytics-leader
Leadership is influence, and relationships play an essential role. To ace your performance appraisal as a security leader, you need to develop healthy relationships with the internal security team, organizational peers, management, vendors, and customers. How can CISOs build their relationship capital with all constituents to enable business growth while keeping the fort secure?
Guest: Rob Hornbuckle Title: Chief Information Security Officer, Allegiant
For more details and related content: https://www.ciotalknetwork.com/building-your-relationship-capital-as-a-ciso
The year 2020 taught us a lot. We became candid and openly vulnerable among our peers. While bearing enormous stress, we came together, came up with more new ideas, and tried new things than ever before. How can we sustain this creativity and persistence and emerge from the crisis to build a long-term advantage for the business?
Guest: Danielle Maurici Arnone Title: Chief Information Officer, Reckitt Benckiser (RB)
For more details and related content: https://www.ciotalknetwork.com/sustaining-an-employee-driven-culture-of-innovation
Going alone may make things a little faster for business transformation, but taking others along would take you farther. While this conventional wisdom sounds logical, organizational change initiatives often have lackluster results, or they fail due to siloed strategy, unilateral decision making, and disconnected execution. What is so complicated about Inclusion? How should leaders drive transformation using Inclusion for best results?
Guest: Viren Shah Title: Chief Digital Officer, GE Appliances, a Haier company
For more details and related content: https://www.ciotalknetwork.com/using-inclusion-to-drive-transformation
Covid-19 forced B2B companies to suspend the face to face marketing and sales models. What are the digital alternatives to the traditional models, and are organizations ready to leverage them successfully? What should change in marketing and sales strategies, processes, channels, people, and tools to pave the path to purchase with digital experiences?
Guest 1: Ann Dozier Title: Senior Vice President & Chief Information Officer, Southern Glazer's Wine and Spirits
Guest 2: John Wittig Title: Chief Commercial Officer, Southern Glazer’s Wine & Spirits
For more details and related content: https://www.ciotalknetwork.com/paving-the-path-to-purchase-with-digital-experiences
Seniors deal with loneliness and financial predators besides aging and illness issues. With mounting healthcare and living costs, they also need to stay financially secure. How are the organizations serving this target customer base leveraging technology to reimagine their business models, products, and service delivery approach to enable safe, comfortable, and healthy living for seniors?
Guest: Andrea Ciccolini Title: Global Chief Information Officer, Amplifon
For more details and related content: https://www.ciotalknetwork.com/reimagining-senior-care
Companies are digitally transforming their business to transform customer experiences and enable sustained competitive advantage. They are also adopting agile principles to stay fast on their feet and outpace their competitors. How integrated and synchronized is the agile transformation effort at these organizations with the digital transformation initiatives? While demonstrating digital leadership, are the top executives, including the C-Suite, functioning as agile leadership teams? How can organizations repurpose and leverage the Agile Manifesto, which otherwise was only developed for software development, to drive an agile digital transformation?
Guest 1: Nicholas Colisto Title: Vice President and Chief Information Officer, Avery Dennison
Guest 2: Kevin Jones Title: Chief Information Officer, Indiana Department of Child Services
For more details and related content: https://www.ciotalknetwork.com/leveraging-the-agile-manifesto-for-digital-transformation
In a fast-changing market and global uncertainty, only the most innovative, bold, and flexible wealth managers stand a chance in delivering real value to their customers. How are financial institutions leveraging digital to provide proper organizational support for quality research with agile decision-making, enabling reliable portfolio and risk management that is much needed for keeping customer confidence?
Guest 1: Ram Nagappan Title: Chief Information Officer, BNY Mellon | Pershing
Guest 2: Rob Zelinka Title: Chief Information Officer, Jack Henry & Associates
For more details and related content: https://www.ciotalknetwork.com/digital-enabled-wealth-management
Cybersecurity is no different from a sports car’s brakes, which is only to keep us safe, not to slow us down as we test our businesses’ limits during such unprecedented times of digital growth and disruptive change. How should a CISO help executive management understand cybersecurity, why it is essential for growth, and how to leverage it to maximize digital potential?
Guest: Juan Carlos Title: Chief Information Security Officer, Metlife
For more details and related content: https://www.ciotalknetwork.com/why-cybersecurity-is-important-for-business-growth
Due to the pandemic, both the healthcare organizations and patients were pushed into trying virtual care. While the initial results are encouraging, significant challenges remain. Doctors struggle with technological, licensing, jurisdictional issues, and many patients with bandwidth. Hospital systems are trying to integrate virtual care into their clinical workflow and bolstering their technology infrastructure while juggling HIPAA compliance and security concerns. How can policymakers, healthcare organizations, and medical practitioners collaborate to enable effective virtual care?
Guest: Jason Joseph Title: Senior Vice President and Chief Information Officer, Spectrum Health
For more details and related content: https://www.ciotalknetwork.com/enabling-effective-virtual-care
Even with easy access to AI and advanced analytics technologies, the total cost of getting data wrong can be huge, with organizations trying to exploit digital opportunities ahead. How can leaders enable data-driven enterprise DNA with relevance, completeness, and transparency of the data models as the foundation?
Guest 1: Dante Tellez Guevara Title: Chief Data & Analytics Officer, Chubb
Guest 2: David Wright Title: Chief Data Officer, Commerzbank
For more details and related content: https://www.ciotalknetwork.com/enabling-data-driven-enterprise-dna
As part of their digital transformation efforts, organizations are dashing to exploit analytics and AI, modernizing core technologies, and optimizing operations? But how are they enabling a digital culture where everyone is open to embracing risk, committed to changing siloed mindsets, and stays relentlessly focused on the customer?
Guest: Teemu Salmi Title: Senior Vice President and Chief Information Officer, Stora Enso
For more details and related content: https://www.ciotalknetwork.com/steps-to-enabling-a-digital-culture/
During mergers and acquisitions (M&A), while the focus is to build a bigger and better business, security frequently takes a backseat. Starting from unreported vulnerabilities and security control gaps during the due-diligence phase to conflicts about security programs and policies among the merging security teams are commonplace. How can organizations manage security effectively throughout the M&A?
Guest: James Edgar Title: Senior Vice President and Chief Information Security Officer
For more details and related content: https://www.ciotalknetwork.com/managing-security-through-mergers-and-acquisitions/
Organizations collect a multitude of customer feedback—CSAT surveys, social reviews, insurance claims, voice-to-text conversions of customer orders, customer emails, to name a few. Understanding and acting on all this textual data at scale can be complicated and costly. How should an organization build its Voice of the Customer playbook that offers practical strategies to use customer data to build loyalty, introduce products consumers want, and market to the right audience?
Guest: Duane Lyons Title: Practice Lead, Wavicle Data Solutions
For more details and related content: https://ciotalknetwork.com/how-to-build-a-voice-of-the-customer-playbook/
Starting from building industry relevant skills, tackling unconscious bias, to building confidence and executive presence, women in technology report multiple challenges that hold them back from enjoying a rewarding career with a healthy work-life balance. How can they take charge, and with organizational support, work toward leveling the playing field, allowing them to blossom as a professional and a leader?
Guest: Sue Robinson Title: CIO, Head of IT Europe and Asia Pacific, Aspen Insurance
For more details and related content: https://www.ciotalknetwork.com/taking-charge-as-women-in-technology/
Due to the disruption and uncertainty caused by the pandemic, we don’t know what’s ahead of us, and we may never go back to what we were doing. So, what’s the future of business? What will be the next normal, how will the leaders lead in 2021 and beyond?
Guest: Tracy M.Kerrins Title: Chief Information Officer, Wells Fargo
Guest: John Kochavatr Title: Vice President, Chief Information Officer, Portland General Electric
For more details and related content: https://ciotalknetwork.com/leading-in-the-next-normal/
For the upcoming year 2021, how are the CISOs enabling a business-driven cyber strategy, gearing up to take on the broader role, and planning budgets that directly tie to business growth and improved risk management? How are they planning to develop their talent pool and manage security services partnerships to deliver on their 2021 CISO agenda successfully?
Guest 1 : Arun DeSouza Title : Chief Information Security & Privacy Officer, Nexteer Automobiles
Guest 2 : Jake Margolis Title : Chief Information Security Officer, Metropolitan Water District of Southern California
For more details and related content : https://www.ciotalknetwork.com/delivering-on-the-2021-ciso-agenda/
What makes an AI system fair, safe, open, and useful for an average user? How are policymakers, organizations, and academia teaming up to ensure transparency into the data we use, the learning models we adopt, and how we configure those models to process the data to deliver trustworthy AI?
Guest : Dr. Mark Nasila Title : CAO, FNB
For more details and related content - https://www.ciotalknetwork.com/steps-to-trustworthy-ai/
Your digital assets and networks are growing, and so are the related threats. Executive leadership now views cybersecurity as a strategic business issue. The reputational, regulatory, and financial risks are mounting. How are you transforming your security operating model to make cybersecurity an enabler, not a barrier to exploiting digital capabilities?
Guest : Richard Kaufmann Title : Vice President and Chief Information Security Officer, Amedisys
For more details and related content: https://www.ciotalknetwork.com/transforming-security-operating-model/
What if we didn’t need to fight daily fires, and could stay focused on building capabilities and delivering value? While it may be a dream come true, why do we keep tolerating today’s problems and turn blind to the ones we could face tomorrow? What should we change in our culture, work habits, organizational structure, and leadership style to enable our enterprise where we fix problems before they happen?
Guest : Nuno Miller Title : Chief Information Officer, Sonae Fashion
For more details and related content - https://www.ciotalknetwork.com/fixing-problems-before-they-happen/
Organizations are increasingly adopting modern application delivery models to support accelerated time to market, but it has tipped over the traditional IT operations execution methods. Today, IT infrastructure must be provisioned almost instantaneously with minimal downtime to keep pace with continuous code deployment requirements and achieving it in a typical enterprise cloud environment can be extremely complicated. Thus, many enterprise IT operations leaders are looking to invest in automation and AI/ML to help build these capabilities. What is the most efficient and effective way of moving from traditional IT Ops to automated AI Ops?
Guest : Siddharth Dhar Title : Executive Vice President & Global Head - Infrastructure Management Services, Hexaware
For more details and related content - https://www.ciotalknetwork.com/from-traditional-it-ops-to-automated-ai-ops/
Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ideation, rapid decisions, and sustained relevance for the future?
Guest : Prosenjit Sengupta Title : Executive Vice President & Chief Digital Officer, Thermax Limited
For more details and related content: https://ciotalknetwork.com/how-to-unstructure-your-organization-for-the-future/
With our world disrupted by COVID, how are you preparing for major cyber events that could most likely follow? What level of crisis preparedness, escalation processes, and communication strategies would allow your organization to handle major cyber events effectively?
Guest : Don Cox Title : Chief Information Security Officer, MEDNAX
For more details and related content - https://www.ciotalknetwork.com/preparing-for-major-cyber-events/
With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable?
Guest 1 : Jonathan Piersol Title : Associate Vice President & CIO, Howard University
Guest 2 : Jack Suess Title : VP of IT and CIO, University of Maryland Baltimore County
For more details and related content - https://www.ciotalknetwork.com/keeping-higher-education-viable-through-technology/
Most leaders take pride in their problem-solving abilities. But, how do you pick the right problems, choose the right people, provide them with the right resources, and get out of the way to prevent leakage in time, money, and effort, and to drive individual, teams, and organizational focus?
Guest 1 : Tarek Tomes Title : Commissioner and Chief Information Officer, State of Minnesota Guest 2 : Maurice Ferrell Title : Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government
For more details and related content : https://www.ciotalknetwork.com/using-problems-to-drive-focus/
COVID-19, a healthcare crisis, has already spawned a financial crisis. Enterprises are slashing costs, halting hiring of new talent, and stalling projects. While AI and ML initiatives have attracted a lot of investment lately, the related ROI may take time to realize. Given the uncertainty, how should organizations be investing in AI and ML moving forward?
Guest : Scott Blandford Title : Executive Vice President, Chief Digital Officer, TIAA
For more details and related content : https://www.ciotalknetwork.com/should-you-continue-to-invest-in-ai-and-ml/
With rampant digitization and business dynamics changing constantly, it’s often your applications and systems that determine your capability to adapt, grow, and stay competitive. While we are dabbling in multichannel and multitouch new age experiences, many enterprises still heavily depend on legacy applications. Modernizing such legacy applications has been a chronic challenge due to multiple reasons for many decades. Hexaware claims that its AMAZE platform can help modernize legacy applications at unprecedented speed, quality, and cost savings through automation, minimizing human intervention, and deliver results in a matter of weeks. What proof does Hexaware have to prove this claim? How is AMAZE different from the other automation solutions in the landscape? Is Hexaware AMAZE a panacea for legacy application modernization genuinely?
Guest : Srinivasan Panchapakesan Title : Executive Vice President, Hexaware
For more details and related content : https://www.ciotalknetwork.com/is-hexaware-amaze-for-applications-a-panacea-for-legacy-application-modernization/
The increase in the pace of change caused by digitization is driving organizations to move faster than competitors and exceed customer expectations by offering frequent updates to their product and service enabled by technology. In some cases, as quickly as once every 12 seconds. The traditional testing approaches to ensuring reliability that is dependent on human intervention simply cannot keep up. Some companies are evaluating a move from test automation to autonomous testing that takes advantage of AI/ML to make testing less dependent on human intervention and self-learning. How does autonomous testing work? Is it ready for the real world? How can organizations transition from test automation to autonomous testing with confidence?
Guest 1: Tony Mohanty Title: SVP and Global Head, Digital Assurance, Hexaware Guest 2: Nagendra BS Title: Vice President, Digital Assurance – Practice & Solutions, Hexaware
For more details and related content - https://www.ciotalknetwork.com/from-automation-to-autonomous-testing/
The healthcare industry, including Pharma, MedTech, and Providers, have been trying to improve the current state of patient care journey by using technology. However, doing so in siloes and not using innovations in an integrated fashion is holding us back. Starting from when a patient gets admitted to the hospital, gets the diagnosis done, receives treatment, and recovers, what if there was a holistic way to introducing smarts at each juncture in the journey to improve patient outcome while helping with the bottom line? What are those smarts, and how can they help? What is a practical way to implement and operationalize such smarts? How can various players in the healthcare industry collaborate effectively to bring smarts into patient care?
Guest : Pravin Tiwari Title : Vice President, FPT Software
For more details and related content : https://www.ciotalknetwork.com/bringing-smarts-into-patient-care/
As companies are working on reopening and resuming operations post Covid-19, how they support their people can make all the difference. Employees are anxious over their job security and about their employer’s future. They may have constraints as a single parent or a person with disabilities, or as a caretaker of the elderly. They may need to learn new skills to support changing business needs. How are Business, IT, and HR leaders reopening the business, ensuring a safe, productive, inclusive, and rewarding working environment?
Guest : David Baker Title : Chief Information Officer, Pacific Dental Services
For more details and related content : https://www.ciotalknetwork.com/people-first-focused-business-reopening-post-covid-19/
Leading meant influence, but can you? It meant taking the plunge first to tackle the change, but how? It was about helping to envision the future, but are you equipped? As organizational and social constructs, and even the fundamentals of what keeps life humming, is disrupted, how should we rethink leadership? What leadership styles, approaches, and philosophies would be useful now?
Guest : Sam Segran Title : CIO, Texas Tech University
For more details and related content : https://www.ciotalknetwork.com/how-to-lead-now/
With COVID-19 pandemic, businesses are dealing with a two-fold challenge, including a significant decline in sales performance and inability to resume or scale production. It has been a wake-up call for organizations who focused earlier on daily operations at the expense of building a digital-enabled resilient business. With workforce now remote, collaboration with customers and partners now online, how to analyze the market, develop products, and serve customers needs to change. How should organizations continue their Digital Transformation efforts, individually and collectively, for sustained growth and profitability?
Guest : Rajeev Ravindran Title : Senior Vice President and Chief Information Officer, Ryder System
For more details and related content : https://www.ciotalknetwork.com/digital-transformation-during-covid-19-and-beyond/
We are living now in a volatile, uncertain, complex, and ambiguous (VUCA) world. And, to sustain and succeed as a business in this environment, a winning data and analytics strategy is key. With the enterprises becoming data companies globally, there is a clear shift in the analytics paradigms today. We want to infuse AI across the value chain, but can we truly ignore the fundamentals of data management? Garbage in is garbage out after all. How can organizations create a data and analytics strategy to future proof their data management landscape?
Guest : Vaidya JR Title : SVP and Global Head, BI, Big Data, and Analytics, Hexaware
For more details and related content : https://www.ciotalknetwork.com/creating-a-winning-data-and-analytics-strategy/
Today’s rapidly changing business landscape is driving many organizations to re-calibrate their customer acquisition and retention strategy and establish a real and robust business continuity plan. They need strong leadership, an infrastructure that is scalable with redundant connectivity to access data, flexible systems, and reliable tools to keep their people productive and focused on serving customers. How are they making this shift to keep up with the pace of change?
Guest : Talvis Love Title : Senior Vice President & Chief Information Officer - Pharmaceutical Segment, Cardinal Health, Inc.
For more details and related content : https://www.ciotalknetwork.com/keeping-up-with-pace-of-business-and-unpredictable-changes/
The focus in healthcare shifted from volume-based to value-based treatment, forcing the pharma companies to think the path ahead for sustained growth and profitability while maximizing patient outcomes. General health and wellness apps for patient education, side effect management, and medication compliance are ineffective and don’t lead to improved outcomes. How are the business and IT leaders at pharma companies collaborating to define and realize a holistic, value-based, and digital-enabled beyond and around the pill strategy that leads to improved value contribution and competitive advantage for their organizations?
Guest 1 : Gyan Pandey Title : Global and Group CIO, Aurobindo Pharma Limited
For more details and related content : https://www.ciotalknetwork.com/better-pharma-through-digital/
IoT devices enabled by analytics and AI, sensing, reactions, and adjustments no longer need human attention, intervention, or awareness. And, with companies deploying many tens of thousands of such devices and endpoints, the attack surface is growing exponentially. What should enterprise security leadership do to proactive plan and manage the security of their IoT network?
Guest : Alma R.Cole Title : Chief Information Security Officer, US Customs and Border Protection
For more details and related content : https://www.ciotalknetwork.com/managing-iot-security/
Guest 1 : Suzette Kent Title : Federal Chief Information Officer, US Office of Management and Budget
Guest 2 : Dorothy Aronson Title : Chief Information Officer, National Science Foundation
Within the private sector, AI has proven to have many benefits and been used to gain a competitive advantage. But how is it being applied within the public sector, what are the top benefits realized? Has it made an impact on how the government has been able to respond to the current Coronavirus pandemic?
Securing the internal environment from breaches is becoming increasingly complex for organizations. We keep buying security tools, deploying valuable human resource, and spending more time in fighting fires. But still, the number of breaches keep rising. Cynet, a security solutions provider, claims that its autonomous solution can fully replace multi-security-product stack, that organizations use currently to protect their internal environments and deliver a significantly higher ROI. Let’s find out if Cynet truly has a secret recipe for eliminating silos, human intervention, and technology integration needs while providing full visibility that prevents organizations today from protecting their internal environments.
Guest : Netanel Amar Title :- Co-Founder & COO, Cynet
For more details and related content : https://www.ciotalknetwork.com/can-cynet-bring-simplicity-back-into-security/
Guest 1 : Helen Norris Title : CIO at Chapman University
How are you making sure that your organization is maturing while you delver short term wins as part of your digital transformation initiative? How are you establishing benchmarks to evaluate the key elements, including your strategy effectiveness to ensure that your whole organization aligns around a vision truly? What about culture appropriateness, so it fosters the right mindset and behaviors and the organizational structure for best execution of projects? And last but not least, the capability levels, including systems, tools, and skills to properly support delivery? And, once defined, how are you using these benchmarks to stay focused on continually improving the organization’s maturity to exploit future opportunities?
Guest : Jake Margolis Title : Chief Information Security Officer, Metropolitan Water District of Southern California
Cybercrime spans international boundaries and poses a formidable challenge which we can only address through collaborative efforts between governments and commercial enterprises globally. While this area is attracting a lot of press, attention, and even investment, what progress are we making? What measures are we deploying to deal with this menace effectively?
Guest 1 : Kevin Jones Title : CIO, Indiana Department of Child Services
Guest 2 : Lewis Stockford Title : CIO,Centreplate
Is just believing in your people and their ability to learn, grow, and prosper enough to unleash their passion? And how do you empower such a passionate bunch, so they become intentional and thoughtful in their actions and start painting outside the lines to drive meaningful impact?
Guest : Juha Eteläniemi Title : CIO, Fazer
We are now in the execution mode with digital. The top five issues reported include lack of overarching digital strategy, ineffective organizational structure, employee resistance, unavailability of the quality talent pool, and insufficient budget support. While most business and technology leaders have faced similar issues in the past, why do these issues seem daunting in the digital context? What are some of the proven principles and methods leaders have used to handle these issues successfully?
Guest 1 : Michael Peterson Title : CIO,CHG Healthcare
Guest 2 : Frank Buytendijk Title : Distinguished VP, Analyst and Gartner Fellow
Gaining competitive advantage, learning how humans think and make purchase decisions, and what’s going to happen next in business are some of the practical reasons organizations are looking to exploit digital capabilities. But, not everything legal, which serves our business interests, is ethical. Privacy is at risk and trust levels are deteriorating. How are organizations rethinking and maintaining high ethical standards in the digital era?
Guest 1 : Malcolm Jack Title : Chief Information Officer, Granite Construction
A significant shift like a merger in business or economic meltdown leaves employees wondering about their safety, what the future holds for them, how their roles will change, and how they should carry out their duties. How should a leader keep employees productive and effective during such transitional times, providing the structure, knowledge, and security, while adapting to the roadblocks and challenges?
Guest 1 : Lutz Beck Title : Chief Information Officer, Daimler Trucks North America (DTNA)
Manufacturing uses digital twins for physical product prototyping and innovation. How can leaders use digital to tackle analog problems, including organizational effectiveness, change management, workforce optimization, cultural relevance, and cost control?
Guest 1: Sanjay Patel Title : Group CIO
Digital is no longer just a cool idea or about only marketing and customer experience. From product development, production, service operation, supply chain, and employees’ experience–you must re-imagine all. How should an organization go about defining a digital operating model and put it into action, so it enables consistent, meaningful, and high-quality execution across the enterprise at the speed of business change?
Guest 1 : Arnie Leap Title : Chief Information Officer, 1-800 Flowers.com
1-800-FLOWERS.COM, Inc., an international player in gifting, wanted to offer a world-class experience to it’s increasingly demanding customers. Beyond innovative use of retail technology, it required reimagining processes, removing siloed thinking, and building a conducive organizational culture. Learn how the Business and IT leaders, along with their partners and teams, stepped up to deliver smiles every time.
Guest 1 : Lisa Lorenzin Title :- Director of Transformation Strategy, Zscaler
Users have left the premise and working outside the four walls of your organization. With the cloud as the new home, applications are leaving the data center. 5G is redefining network and connectivity. Delivering seamless and secure user experience, maintaining business agility, and boosting workforce productivity in this dynamically shifting business and IT landscape would require fundamentally rethinking and resetting the application access paradigm. But how should one go about it, and what are the pitfalls? For those who are farther along the journey, what is the learning? How should IT or Security leaders rewrite their organization’s application access playbook?
Guest 1 : Matt Lamb Title :- Chief Information Officer, Rosendin Electric
Guest 2 : Samuel Sudhakar Title : Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
Effectiveness feels like a fuzzy word; thus, many of us go after measuring and improving productivity. How a person thinks, manages time, prioritizes tasks, makes decisions, and gets up to speed with the job—all factors into effectiveness. How are organizations measuring and improving effectiveness at work?
Guest 1 : Harshal Mehta Title : Vice President, Chief Information Security Officer, CWT Guest 2 : Eddie Borrero Title : Chief Information Security Officer, Robert Half Guest 3 : Leon Ravenna Title : Chief Information Security Officer, KAR Auction Services, Inc.
As a CISO, how are you grooming your team to understand the goals of your digital business, identify and assess the risks, and recommend effective yet cost-efficient solutions in business terms? How are you helping your team members to become effective communicators and problem solvers while you hone your leadership skills?
Guest 1: Nafees Ahmed Title : Chief Information Officer, India Bulls Housing Finance Ltd. Guest 2 : Carol Fawcett Title : Corporate Vice President and Chief Information Officer, Golden State Foods
With frequent external and organizational disruptions, shifting consumer demand, and cybersecurity risks higher than ever—how are the CIOs planning to support their businesses stay resilient, flexible, and agile and make the most of the year 2020?
Guest 1 : Kirti Patil Title : Senior EVP & Chief Technology Officer, Kotak Mahindra Life Insurance Co.Ltd.
Guest 2 : Jean Christophe Lalanne Title :- Group Chief Information Ofiicer, Air France KLM
Imagine a work environment brimming with excitement about how the future unfolds. People ready for fresh perspectives and willing to hone skill sets and organizational capabilities. A culture of innovation with data and analytics driving decisions. How to build such a future fluent organization that grows through constant change?
Guest : Daniele Tonella Title : Group CIO, Unicredit
With ever-increasing demands and changing preferences of customers, banks have to adapt and innovate to stay relevant. And, all along they have to manage macroeconomic and technology risks as well as comply with regulations to be sustainable. Are the banks able to maintain a healthy balance between relevance and sustainability?
Guest Name : Laura Owen Title : Chief Human Resources Officer, Maxim Integrated
AI is going to have deep impact on human workforce performance, engagement, and growth. What changes in the people, processes, tools, culture, and leadership do we need within the HR department to gear up for this shift? How can IT help?
Guest 1 : Sue B. Workman Title : Chief Information Officer, Case Western Reserve University
For your organization to stay fit to take on challenges as future unfolds, your strategy, cost and spend management, and talent development need to be in top shape. How are business and technology leaders teaming up to tackle this organizational fitness challenge?
Guest 1: Anu Varma Title: CIO - Communications Solutions Segment, TE
A well thought out digital strategy with poor or hasty execution doesn’t deliver expected results. Nor does an amateur grade digital blueprint realized by implementation experts. With digital still evolving, how can organizations ace the whole process starting from the clean design of digital initiatives to immaculate execution for maximum impact?
Guest 1: Tarek Tomes Title: Commissioner and Chief Information Officer, State of Minnesota
Guest 1: Paul Wagner Title: CIO, National Research Council Canada
Digital revolution, socio-economic and political shifts, and citizens demanding a value-centric experience requires government to become intuitive and integrated to better sense and respond to changes. How are government and IT reimagining their system, processes, people, and tools to get ready?
Guest 1: Praveen Moturu Title: Vice President and Chief Enterprise Architect, Mars Inc.
Traditionally, the enterprise architecture (EA) function was considered an overhead by many organizations. But it can prove to be a catalyst if reimagined and used to drive strategy and execution for digital transformation. How are progressive leaders adopting EA for digital success?
Guest 1: Jonathan Vester Title: Chief Information Officer, Nash Community College
Armed with knowledge about the whole organization and deep expertise in using technology for innovation and growth, how are IT leaders elevating themselves into catalysts and unleashing energy that maximizes business outcomes? How are they connecting people within the organization and help them see the link between personal motivations and the company vision? How are they cheering the business unit officers and executive management to stay enthusiastic and continue to champion the change? How are they fostering an authentic work environment where everyone brings their best self to work?
Guest 1: Jeff Cann Title: Chief Strategist & CIO, Encore Electric
While you invest in developing leaders, are you evolving the way work gets done in the company? You need to engage the entire system for organizational effectiveness. What’s the road to syncing organizational change and leadership development for maximum impact?
Disruptive change is becoming the norm. Instead of tweaking leadership strategy and culture to handle only the current challenges, how do you future-proof them, so the organization stands the tests of time and stay relevant, resilient, and reliable?
Guest 1: Helen Norris Title: Chief Information Officer, Chapman University
Guest 2: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
Guest 3: James MacLennan Title: Chief Information Officer, IDEX Corporation
Guest 1: Prosenjit Sengupta Title: Chief Digital Officer, Thermax Group
Dark data is information we are collecting but not using. It can cause leakage of proprietary knowledge and reputational damage. It increases future compliance challenges and legacy costs. It hinders making good use of data and is unnecessarily increase resource usage without any productive outcome. What are organizations doing to handle these dark data perils?
Guest 1: Hilton Sturisky Title: Global Chief Information Officer at Crawford & Company
Due to increased market volatility and changing global landscape, stakeholders are demanding visibility into cost reduction and value creation opportunities with near real-time planning and reporting. How well are you keeping your enterprise performance management (EPM) strategies, practices, analytics, and technologies in alignment to stay relevant and competitive?
Guest 1: Viren Shah Title: Chief Digital Officer, GE Appliances, a Haier company
Cloud is foundational for enabling digital, but cost overruns are rampant. Building data and analytics capability to support digital is resource-intensive. Shadow IT is inevitable with digital, leading to significant cost leakages. Finding, keeping, retaining, and repurposing digital talent is an ongoing and expensive struggle. Security risks are enormous but so are the costs of managing them. How are leaders optimizing costs and running a tight, digital ship?
Guest 1: Brandon Champion Title: Chief Information Security Officer, Syneos Health
Digital has forced security leaders to rethink their department’s strategy, people, processes, tools, governance, budgets, and culture. With the dynamic and volatile nature of digital, it isn’t easy to build a standardized, unified, and cohesive approach to making security forethought and implementing it in the very DNA of the organization. With unique organizational needs and constraints, how are security leaders developing their unique recipes and acing it?
Guest 1: Samuli Savo Title: Chief Digital Officer, Stora Enso
Guest 2: Edward W Marx Title: Chief Information Officer, Cleveland Clinic
Guest 3: Thomas Barnett Title: Chief Information Officer, University of Rochester (N.Y.) Medical Center
Digital has the potential to uncover new and hidden markets. What about the existing market full of competition? How are companies leveraging digital to establish higher value-based positioning, increase mindshare, proactively prospect, and enhance delivery to displace competition?
Guest 1: Rekha Ramesh Title: Chief Information Officer, Daymon Worldwide
People have conversations as part of doing their job to exchange information or data. They also interact to pitch ideas and persuade others. But how can leaders foster a transformational level of conversations that would lead to real change and desired results?
Guest 1: Michael Welch Title: Chief Information Security Officer (CISO), OSI Group
Public and hybrid cloud infrastructure has proven to be a viable option for business but is it the most secure? Security breaches are rampant, with many of them attributed to cloud adoption. How can the business, IT, and cybersecurity leaders work together with the cloud providers to effectively manage cloud security?
Guest 1: Leon Ravenna Title: Chief Information Security Officer at KAR Auction Services, Inc.
Data security requires rethinking people, processes, and tools to protect data throughout its lifecycle across public cloud, on-premises, and hybrid cloud deployments no matter the size and scale. Marred with explosive data growth, privacy regulations, operational complexities, and acute talent shortage, enterprises are scrambling at best. What are some of the most progressive and creative security leaders doing to tame this beast?
Guest 1: Saugat Dutta Title: Country IT Head/CIO, DP Worldwide
Lack of transparency, siloed thinking, lack of vision, and openness to experimentation indicate issues that prevent harnessing digital opportunities in enterprises. How can we reset and rebuild a winning culture for digital success where leaders think big, take risks, and employees are informed, engaged, and empowered?
Guest 1: Steven A Marks Title: CIO, Brooklyn Law School
Guest 2: Dr. Jonathan Vester Title: Vice President of Technology and Chief Information Officer, Nash Community College
Guest 3: Kelly Walsh Title: CIO, The College of Westchester
CIOs need to shift from keeping business humming and predictable to mastering the art of possible and working with others to create new solutions. How do they reset their hardwiring, develop new skills, and lead their organizations into the new?
Guest 1: Sheryl Rose Title: Chief Information Security Officer, Summa Health System
In the digital age, IT security needs to improve resilience, fast track innovation, and drive business expansion. But we require the entire organization’s support to make that happen. What does it take to make IT security everyone’s business?
Guest 1: Balaji Rengachari Title: Global Chief Information Officer, Tata Global Beverages
Business is willing to invest in digital but wants to know where we are, how is it going, when will we get there, and what did related investments get us. With dynamically shifting digital landscape and experimentation underway, how should business and IT leaders collaborate to define digital KPIs and measure them to track progress and performance?
Guest 1: Jeanne Holm Title: Deputy CIO and Senior Technology Advisor, City of Los Angeles
Good leaders today are expected to drive business agility through cooperation, collaboration, and adaptability of its team and ecosystem partners. Such leaders are also supposed to demonstrate flexibility and sensitivity? Can we harness AI beyond just automation or aid to decision making? Are there ways AI can help improve leadership quality within an organization?
Guest 1: Brian Stewart Title: Deputy CIO and Director of Business Transformation, University of Alberta
Guest 2: Michael Dellinger Title: Chief Information Officer at City of Tulsa
For IT leaders, saying Yes to ever increasing business demands makes their workload unmanageable and saying No earns them a bad name. Is there a way out? What strategies for work acceptance, prioritization, allocation, and execution can help them get out of this predicament and keep delivering value to the business?
Guest 1: Peggy Barber Title: The Americas CEO and General Counsel, The International Association for Contract and Commercial Management (IACCM)
Guest 2: Saugat Dutta Title: Country IT Head/CIO, TVS Supply Chain Solutions Pvt. Ltd (erstwhile known as TVS Logistics)
Making Digital Transformation effective and holistic requires that we optimize core business systems and processes including contract management. Beyond digitizing paper contracts, what are organizations doing to adopt digital-enabled contract lifecycle management? What needs to change in people, process, and tools? What are the related challenges and remedies?
Guest 1: Ariel Zeitlin Title: CTO & Co-Founder, Guardicore
Implementing effective segmentation for security with relatively flat enterprise networks is a hard and tedious task involving multiple teams and application downtime. The result: business critical applications are at higher risk and the compliance costs is very high. How can CISOs and Security Architects rethink segmentation to make security more robust and simpler to manage?
Guest 1: Deepa Soni Title: US Chief Information Officer (CIO) and US P&C Technology Chief Information Officer(CIO), BMO Financial Group
Driving a robust data analytics engine in an enterprise is not much different than a team sport. Business, data, and IT constituents need to develop mutual trust, bring forth ideas and challenge norms, take ownership as appropriate, and work cohesively in one direction. How to secure sponsorship? Who all should be recruited in the team? Who should be the coach? And, how should the playbook be practiced to consistently win the games?
How IT Leaders can make service management future-ready
Guest 1: David Giannetto Title: Chief Operating Officer, Astea International
Increasingly, businesses are relying upon their service operation to position the entire organization for sustainable growth and profitability well into the future. But, no two companies are identical in their approaches to service delivery, even though they could use the exact same technician to fix the exact same piece of equipment. As a result, service leaders are demanding best-of-breed technology solution that is designed specifically for their service organization’s nuanced needs and enables flexibility to perform critical tasks in different ways. IT leaders want to help the business become future-ready using a best-of-breed approach, but it can undermine their standard practice of preventing unmanageable complexity and unwarranted higher integration costs. The result: IT leaning toward picking an otherwise sub-optimal service management solution with the service software as an ancillary component of their existing Enterprise Resource Planning (ERP) system. How can service and IT leaders collaborate to adopt future-ready service management technology while meeting the ‘simplify IT’ agenda?
Guest 1: Earl Newsome Title: Vice President and CIO, Praxair
Centennials, the first truly digital-native generation, has started entering the workforce. This generation is characterized as sharp, argumentative, with short attention span, is easily demotivated, and puts personal priorities and commitments over what the employer needs. How are CIOs planning to lead this new generation for the benefit of all involved?
Guest 1: Brian Stewart Title: Deputy CIO and Director of Business Transformation, University of Alberta
Guest 2: Gregg Chottiner Title: Vice President for Technology Advancement and Chief Information Officer, New Jersey Institute of Technology
Imagine a workplace where both human and digital resources fluidly and autonomously reconfigure themselves in response to dynamically changing business needs. How can an enterprise develop such digital dexterity to stay relevant and competitive?
Guest 1: Klara Jelinkova Title: Vice President for International Operations and IT and Chief Information Officer at Rice University
Guest 2: Thomas Skill (Ph.D. 1984, University at Buffalo Title: Associate Provost & Chief Information Officer at the University of Dayton
With yesterday’s technical debt related maintenance and transformational initiatives in hand, should CIOs even bother to think about the future? How can futuristic thinking help IT leaders effectively lead their organizations to stay relevant and profitable today?
Guest 1: Paul M. Bellack Title: Vice President, Global IT (CIO), Corporate IT Group, Magna International Inc.
A few great ideas that bring unprecedented value must be celebrated. But what changes in organizational mindset, model, and culture should you enable for such value creation in a sustained manner and at scale?
Guest 1: Mark Gay Title: Chief Information Officer, QBE Insurance Australia Pacific
To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?
Guest 1: Gregg Chottiner Title: Vice President for Technology Advancement and Chief Information Officer, New Jersey Institute of Technology
Guest 2: John Ellinger Title: Chief Information Officer, Bowling Green State University
Leaders have been dealing with episodic volatility, uncertainty, complexity, and ambiguity (VUCA) for decades. What’s should be the leadership recipe in this era when VUCA is constant and exponentially increasing in intensity?
Guest 1: Rainer Steffl Title: CIO, Mondi Group
AI can impact Supply Chain Management (SCM) outcomes. But many such attempts by companies lead to disappointing results. What’s missing? Why hasn’t AI delivered in SCM? What’s needed to harness the most value of AI for SCM?
Guest 1: Marcus Dauck Title: Chief Information Officer, Ringier AG
While machines don’t have emotions, can they do a better job evoking the same in humans? From user experience, marketing, and search optimization, to storytelling, how is the media industry planning to use AI to create more powerful and engaging entertainment experience for you than ever before?
Guest 1: John Kolb Title: Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute
Guest 2: Stan Waddell Title: CIO, University of New Hampshire
The fast, volatile, and scaling digital demands require enterprise infrastructure and operations (I&O) to change beyond supporting traditional data center and cloud environments. How are organizations rethinking and investing in people, process, platforms, and tools to provision newer and faster digital technologies and methodologies including Edge Computing, IoT, RPA, and AI?
Guest 1: Lawanda Parnell Title: Chief Information Officer, Pedernales Electric Cooperative (PEC)
Guest 2: Helen Constantinides Title: Chief Information Officer, AVBOB
With most organizations well on their way to embedding digital in the DNA of their organizations, what’s on the CIO Agenda for 2019? How do they plan to support volatile and growing business capability demands reliably without breaking the bank?
Guest 1: Vijay Venkatesan Title: Chief Analytics Officer, Horizon Blue Cross Blue Shield of New Jersey
You want to use AI and sophisticated analytics to enable business outcome. Is your workforce data literate? Do you have a refined, automated, and process-oriented methodology for your data management and analytics needs? How can you enable your organization to exploit digital opportunities through Data Literacy and DataOps?
Guest 1: Hem Chari Title: CIO, Automation & Controls from GE
Guest 2: Neil Arnott Title: SVP IS, and CIO, Traffic Tech
Artificial Intelligence (AI) has proven to be a disruptive technical tool with promising applications across industries. But, as a CIO, how do craft your AI strategy, identify most promising user cases, build required analytics capabilities, and embed it in the very fabric of your business to maximize business outcome?
Guest 1: Christopher Porter Title: Chief Information Security Officer, Fannie Mae
Going digital is about harnessing data to create opportunities for growth. It’s data in the cloud, your datacenters, on the endpoints, and in other not as visible pockets within your enterprise. It’s your intellectual property and institutional knowledge. It’s the conversations that make your teams productive. Data loss and leakage pose a significant hindrance as organizations look to take off using the digital runway. Do you have a data-aware culture? Is data security top of mind across the business as you map out your digital journey?
Guest 1: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
Are people just resources that your organization must exploit? In this day and age, when people are not making widgets, should they be ‘managed’ to improve the value they can help create? Would just leading them by painting a vision be enough? What strategies, approaches, and tactics would work the best for maximizing the people potential?
Guest 1: Jeff Cann Title: Chief Strategist & CIO, Encore Electric
Digital is here, real, and shifting. CIOs may have successfully delivered on the digital transformation mandate, in this world of instability and constantly chasing what’s next, how are they building strategies, culture, and platforms to stay ready and relevant for the continuous next?
Guest 1: Kathy Linares Title: Vice President, Chief Information Officer, Orora Packaging Solutions
Does your organization just react to problems as they occur or try to predict and mitigate those problems before they happen? You may know what happened but do you know why? How can you boost organizational performance in the context of your customers, employees, products, and brand through experience management?
Guest 1: Earl Newsome Title: Vice President and CIO, Praxair
To embed Digital in the DNA of your business, you need a technology platform. How do you select new technology solutions and leverage what you have? How do you finalize your architectural practices, partner integrations, and data exchange standards? What should be your approach to governance and risk management? And, how do you make it all happen with severe budget constraints?
Guest 1: Ben Patel Title: Chief Information Officer, Cone Health
RPA promises benefits including increased compliance, improved system compatibility, better management capabilities, and enhanced customer experience. But organizations are facing related adoption challenges including the perception of substantial upfront costs, employee resistance, setting a realistic expectation of what’s possible, and identification of candidate processes to automate among others. How are organizations addressing these issues as part of their RPA adoption journey?
Guest 1: Naresh Podila Title: CISO, Pall Corporation
The volume and variety of attacks have left security teams playing catch up. Dwell times span days. Intrusions are left undetected for months. How can organization accelerate incident detection and response to minimize potential damage and improve the defense?
Guest 1: Andrew Baker Title: CIO & CTO, CIB, Absa Group Limited
Banks are looking to enhance and extend enterprise efficiency through technology-enabled transformation. The focus is on how to improve customer propositions for higher revenue and change the internal culture through improved collaboration and innovation. How are emerging technologies helping?
Guest 1: Jeff Hutchinson Title: Chief Information Officer, Bombardier
Guest 2: René Berend Title: Chief Information Officer, PageGroup
Businesses are keen to boost business performance and customer experience. But the light bulb wasn’t invented by continually improving the candle. How do you balance investment in improvements of legacy systems, processes, and tools and innovation for the best outcome? How do you use emerging technologies to that end?
Guest 1: Swamy Kocherlakota Title: Chief Information Officer, S&P Global
Enterprises are making significant investments in rebuilding their data and analytics environments. But, that’s based on the challenges today and what’s on the horizon. What are the steps to future-proofing it to prevent the cost of rework and the risk of irrelevance in the future?
Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?
Guest 1: Sherif Mityas Title: Chief Experience Officer, TGI FRIDAYS
Guest 1: Ron Guerrier Title: Chief Information Officer, Express Scripts
Revenue growth is critical, but with so many options available to today’s informed and demanding customer, will just selling get you there? How do you reshape strategy, rethink solutions, and use technology to shift the focus of your whole organization from selling to solving customer’s problems?
Guest: Shantanu Roy Title: Chief Information Officer, Mahindra Logistics
Change is hard and scary at times. And, embracing Industry 4.0 requires a lot of it. Manufacturers dread the idea of disrupting their supply chain or production output. How, then, can they make the complex changes across the board required to the industrial infrastructure and processes? What about the corporate expectations? How can they lead their people to think different and follow the unconventional path to digital manufacturing? Based on the journey thus far, what are the learnings?
Guest 1: Soili Mäkinen Title: Chief Information Officer and Senior Vice President, Digitalisation, Cargotec corporation
Guest 2: Saugat Dutta Title: Chief Information Officer, TVS Logistics
Today CIOs responsible for driving future business growth and innovation must develop a new mindset and new capabilities. What if this mindset that a CIO develops is of a venture capitalist? But, is simply developing a mindset enough? In this time and age, should the CIO also build a portfolio of initiatives that would deliver significant business outcomes? When most CIOs are becoming progressive in vision and action, how should they assume the role of a venture capitalist and use this mindset to deliver success?
Guest: Shaveta Wadhera Title: CIO, GE Transportation
In today’s day of constant change, customer expectations are behaving like crazy creatures. They are growing and shrinking. They are changing shape and direction. Juggling priorities and resource constraints, organizations are finding it increasingly harder to deliver on morphing customer expectations. What strategies as well as changes in mindset, processes, and tools will help stay ahead and exceed customer expectations?
Guest: Lawanda Parnell Title: Chief Information Officer, Pedernales Electric Cooperative (PEC)
Leadership development must be future-focused to tackle the faster and complex future ahead. How do you identify individuals with the potential to lead the charge in the future? What skills and competencies do they need to address future challenges? What must change in training approaches to groom future-relevant leaders?
Guest 1: Sam Segran Title: CIO, Texas Tech University (TTU)
Do the members of your team cringe when you ask them to step up and lead? Is it due to lack of title? What are you doing to build non-positional leaders who focus on making a positive impact from any place in organizational hierarchy?
Guest 1: Tim Woods Title: Vice President, Technology Alliances, FireMon
Cloud providers only go so far in sharing the responsibility of keeping your information assets secure. The onus of protecting data and managing threats in the cloud still lies with you. But, if you can’t see what’s going on across your entire cloud infrastructure at all times, how do you detect and respond to threats, cut vulnerabilities, and ensure ongoing compliance? What are the steps to gaining continuous visibility into the cloud environment and using it to control related security?
Guest: John Ellinger Job Title: Chief Information Officer, Bowling Green State University
People, situations, and communication don’t always work as planned and can get out of hand. That’s chaos and is the opposite of order. A leader must own it, manage the unmanageable, and even create chaos to move the organization ahead. With constant turbulence, how are you developing this critical leadership skill?
Guest 1: Lisa Kerns Title: Chief Information Officer, Fareway Stores
Are your employees engaged in meaningful work? Are the managers devoted to employees’ success by providing regular coaching and feedback? Do the teams feel empowered to make decisions and working with mutual trust? Are your organization’s workplace policies and culture conducive to enhancing employee engagement? What are you doing to transforming employee experience, a critical step to getting ready for the daunting times ahead?
Organizations recognize the value of going digital with their supply chains but, in many cases, have introduced the idea as point solutions to automate specific processes or functions. This fragmented and opportunistic approach undermines full potential. How can organizations define and adopt digital in ONE holistic approach to operating supply chains across the globe?
Guest 1: Jamie Bragg Title: Executive Vice President & Chief Supply Chain Officer, Tailored Brands, Inc.
Guest 1: Georgette Kiser Title: Chief Information Officer, The Carlyle Group
Things can get busy, really busy for you and those you lead. As a leader, how do you rally everyone, from executive management to staff, to commit to getting the right things done? Besides the traditional rationalization and prioritization tactics, what are you doing to achieve this intended outcome?
Guest 1: Rajeev Ravindran Title: Senior Vice President and Chief Information Officer, Ryder System
Lack of systems leads to crisis. Overstaffing causes additional coordination. And improper organization results in excessive meetings. How are you preparing before launching innovation in your organization? Are you leaning back and rethinking people, processes, and tools to scale your efforts?
Guest: Ron Double Title: Chief Information Officer, Parkview Health
AI and machine learning offer great promise for healthcare. Patient diagnosis, care delivery, claims processing, clinical decision support, population health, and security–all can be significantly improved. The adoption journey has already started, but the top reported challenges include lack of business and physician buy-in, adoption of new processes, staffing, and ethical issues. What would it take to harness most value out of these disruptive technologies and change health and lives for the better?
Guest 1: Joseph Santamaria Title: Vice President and Chief Information Officer, PSEG Services Corporation
There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands?
Guest 1: David Giannetto Title: Chief Operating Officer, Astea International
Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more?
Guest 1: Bharat Soni Title: Chief Information Security Officer, Guaranty Trust Bank
Guest 2: Robert Jamieson Title: Chief Information Security Officer, Mallinckrodt Pharmaceutics
CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved?
Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America
When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome?
Guest 1: Sahal Laher Title: Chief Digital Officer and CIO, Destination XL Group
IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT’s full potential in the future?
Guest 1: John Kolb Title: Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute
Guest 2: Tom Skill Title: Associate Provost and CIO, University of Dayton
Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas?
Guest 1: Shantanu Roy Title: Chief Information Officer, Mahindra Logistics
Guest 2: Saugat Dutta Ttle: Chief Information Officer, TVS Logistics
The Logistics industry is well positioned to exploit emerging technologies like IoT, AI, and Machine Learning. How are organizations planning to tackle challenges related to ever changing customer expectations, supply chain integration, and legacy overhaul?
Guest 1: Steven Burrell Title: Vice President and Chief Information officer, Northern Arizona University
Guest 2: Bill Davidson Title: Author, Breakthrough: How Great Companies set Outrageous Objectives – and Achieve Them
We expect leaders to be visionary, empathetic and creative. But with uncertainty in the marketplace and continuous disruption, most leaders are struggling to keep up. As a result, survival instincts are kicking in, making them fall back on their old habits thus worsening the outcome. How can leaders embrace ignorance, reset their thinking, and build new leadership muscle that’ll work in today’s times?
Guest 1 : Vijay Venkatesan Title : SVP, Chief Data Officer, Providence St. Joseph Health
Guest 2 : Sherif Mityas Title : Chief Information Officer and Chief Strategy Officer, TGI FRIDAYS
From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What’s the holdup? What’s the right approach to building a high-performing Data and Analytics team?
Patient Experience Beyond Portals
What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?
Guest 1: Ben Patel Title: Chief Information Officer, Sinai Health Systes
Guest 2: Jamie Nelson Title: Vice President and Chief Information Officer, Hospital for Special Surgery
Becoming a Figure It Out Leader
Are you innovative, enterprising, and a go-getter as a leader? With changing business landscape, customer demands, and related challenges, how do you groom yourself to figure it all out? And besides yourself, how do you hire and develop other people in your team to become figure it out leaders?
Guest 1: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
Guest : Jeff Hummel Title : CTO, Douglas Elliman Real Estate
Intelligent software robots are here to replace many knowledge workers with a promise to lower costs and increase productivity. How are enterprises looking to adopt this Digital Labor? How do leaders plan to balance related business benefits, the impact of the current workforce, and ethics?
Guest 1: Charlie McMahon Title: Vice President of IT and Chief Technology Officer, Tulane University
What makes a good team? It’s when managers and staff have empathy but challenge to keep each other honest. It’s also when individuals value constraints and make the most of what they have first before asking for more. How are leaders building and nurturing honest and resourceful teams to meet the challenges of the faster, digital future?
Guest 1 : David Chou Title : Chief Information & Digital Officer, Children's Mercy Hospital
Guest 2 : Edward Marx Title : Chief Information Officer, Cleveland Clinic
Right people, at the right time, carrying out proper tasks leads to well-served customers and partners. Isn’t it your ultimate goal of going Digital? How about driving the transformation, focusing on people first. How are you right-fitting workloads, work variety, and capabilities of your troops besides ensuring appropriate culture and engagement levels?
Guest : Chris Zissis Title : Chief Information Officer, EMEA - Head of Technology, Data and Information Management, JLL
For continuous digital experience across expanding set of endpoints, traditional IT won’t work. It warrants a new architecture and supporting infrastructure for data, applications, systems, platforms, and security. How are leaders getting their IT ready to support the digital mesh?
Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank
For IT leaders, 2018 is going to be a year like never before. Business wants digital innovation to be out of the sandbox and scaled for the enterprise. It's becoming an imperative to deliver continuous digital experiences to demanding customers. Besides, there's an expectation to be ready to support the Device Mesh, Advanced Machine Learning, and Autonomous Agents, to name a few. How are CIOs prioritizing and gearing up?
Guest 1: Marianne Marck Title: Chief Information Officer, Ritchie Bros.
While Proof of Concepts (POC) and experimentation may continue, its time to put a stake in the ground for the what and how of Digital Transformation. How are IT Leaders moving out of the sandbox and shifting from Digital New to Now?
Guest : Helen Norris Title: Chief Information Officer, Chapman UniversityAs an IT leader, with shifting priorities as well as a faster future ahead, you cannot lead with a map. You need a compass. But then, how would you inspire your troops, have them follow you, and deliver the intended results?
Guest 1: Mark Roman Title: Chief Information Officer, Simon Fraser University
Leading today’s increasingly dynamic and complex organizations is too big a job for one person. Shared Leadership has its challenges and can be difficult to put in place. But, it holds a lot of promise. How can organizations successfully adopt shared leadership model to enjoy its many benefits?
Guest 1: Celso Mello Title: Chief Information Officer, Reliance Home Comfort
A data-driven culture is vital for Digital Transformation. But, that’s not enough. Building a holistic digital data strategy, architecture, and infrastructure is a must. Facing so much business change and data overload, it’s not easy. How are IT leaders rethinking their organization, processes, and technology to achieve this goal?
Guest 1: William Fandrich Title: Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan
Guest 2: Frank Johnson Title: Chief Information Officer (CIO) and Chief Digital Officer (CDO), City of Baltimore
Digital Transformation is top of your mind as an IT Leader. What are your challenges dealing with People, Policies, Processes, Pocketbook, and Politics? Are others facing the same issues? How are your peers handling these 5Ps of Digital Transformation?
Guest : Daniel Gandarilla Job Title : Vice President and Chief Learning Officer, Texas Health Resources
Organizations have a lot of institutional knowledge. And, there is no lack of resources to get new ideas, how-to tips, and options to explore. Still, many face challenges in getting ready to embrace what’s new and changing. What’s the recipe to bridging this knowledge-readiness gap?
Guest 1: Lisa Bodell Title: Author, Why Simple Wins
Guest 2: Ed Toner Title: Chief Information Officer, State of Nebraska
Complexity is killing the ability of many companies to innovate and adapt. So, simplicity can be a competitive advantage. Imagine what it’d be like where everyone only engages in essential and meaningful work. How can leaders rebuild their organizations with Simplicity in its DNA?
Guest 1: Somesh Nigam Title: Senior Vice President and Chief Analytics & Data Officer, Blue Cross and Blue Shield of Louisiana
In the Digital era, Data and Analytics should be at the very core of every business. They should drive strategy, innovation, and operational efficiencies. It needs a supporting culture adopted by employees, customers, and partners. What does such a culture look like and what does it take to build it?
Guest 1: Ruth Bolton Title: Professor of Marketing at the W.P. Carey School of Business, Arizona State University
If you don’t know what a customer is worth, you don’t know what you should spend to get or keep one. How can IT be re-engineered and run with core focus on maximizing Customer Lifetime Value?
Guest 1: Daren Hubbard Title: Chief Information Officer, Wayne State University
Guest 2: Dr. Jonathan Reichental Title: Chief Information Officer, City of Palo Alto
Michelangelo saw an image in a block of marble and chiseled it out, removing the extra. While there are other reported barriers to digital transformation, Culture tops the list. Risk aversion, lack of customer-centricity, and siloed mindset are holding the organization back. How can leaders chisel out the extra to develop a conducive culture for the digital age?
Guest 1 : Bob Baskerville Title : Chief Information Officer, Scripps Networks Interactive
Guest 2 : Veneeth Purushotaman Title : Chief Information Officer, Fortis Healthcare
You must keep learning to grow as a leader to expect and respond to emerging challenges. You’re always busy, and there are no academies or crash courses available. It needs to happen through experimentation as part of your personal and work day. How do you enter and stay in learning mode, set challenging learning goals, experiment, and reflect on the results to learn?
Guest : Peter Ambs Title : CIO, City of Albuquerque
The Analysts are predicting the rewards of adopting IoT to be over Trillion Dollars. But most organizations are struggling to justify investments beyond Proof of Concept (POC). Some don’t have enough use cases for monetization. Others report that the changes required to embrace IoT are too expensive and complicated. What would it take to get from POC to Profits?
Guest 1: Brian Haugabrook Title: CIO, Valdosta State University
To deliver on business promises, CIO needs a core team of lieutenants. They should be a mix of dreamers, analytical thinkers, collaborators, and warriors. When you hired them, they were all seasoned professionals. They had the right skills, experience, and attitude. They were an exact match for the role. And, they were in the right mix. With frequent and ongoing changes, it doesn’t stay that way. How do you keep this inner team relevant?
Guest : Ann E. Joyce Title : Executive Vice President - Chief Information Officer, Chico's FAS
How can a sales organization of a company transform itself in order to experience a pleasurable selling experience – which in turn improves the buying experience of a customer?
Guest : John Lambeth Title : Chief Information Officer, PAE
Business agility is about adapting services, people, processes and finances to the changes in business environment. But, in many cases, it is attempted in a fragmented and opportunistic way thus undermining its full potential. How can we define and adopt ONE approach to managing data, architecture, security, and customer community across the enterprise towards best outcome?
Guest 1: Susan Fowler Title: Author, Why Motivating People Doesn't Work . . . and What Does
Guest 2: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
With nonstop business and technology disruptions, current leaders at the top are either becoming irrelevant or less than qualified to lead the charge. Is it time for laissez-faire leadership where they become the followers of the people they lead—letting go of the control—allowing the workers to navigate through the haze who in the process develop themselves and their leaders?
Guest 1: Marc Probst Title: Chief Information Officer, Intermountain Healthcare
Guest 2: David Chou Title: Chief Information & Digital Officer, Children's Mercy Hospital
Guest 3: Daniel Barchi Title: Chief Information Officer, NewYork-Presbyterian
Healthcare industry is expected to enjoy high-value business benefits from robot-assisted surgeries, virtual nursing assistants, and preliminary diagnosis enabled by AI i.e. Artificial Intelligence. What does it mean for the patient?
Guest : Jon Russell Title : Chief Information Officer, John Muir Health
We have the technology today to collect and analyze patient data as well as actions outside of clinical settings. A virtually infinite computing capability is also available to tailor diagnoses, treatments, and clinical decisions based on an individual’s health records within seconds. What are the roadblocks preventing us from completing the last mile towards Personalized Healthcare, the very basis of population health and value-based care?
Guest 1: Julia Davis, Title: Chief Information Officer of Aflac
You can have a well thought out strategy, make impeccable blueprints, and plan resources in advance—the key to success in the digital transformation journey is going to be about how well your people, leaders, partners, and stakeholders react and respond to the unpleasant and unpredictable situations. What are you doing to build organizational endurance to prepare for the road ahead?
Guest: Doug McCollough Job Title: Chief Information Officer, City of Dublin
Guest: Seth Wainer Job Title: Chief Information Officer, City of Newark
With Artificial Intelligence (AI) going mainstream, it is forcing every organization to rethink strategy, hiring priorities, and IT operations among others. How are Government Stakeholders and IT Leaders getting their organizations ready for the impact of AI?
Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank
While Digital Transformation offers an excellent opportunity for the business, it poses some serious challenges for HR and Technology Leaders from talent acquisition to development and retention. How will you get Digital-Ready talent—rationalize or transform the existing pool—keep pace with expectations of the emerging, hyperconnected first-generation Digital worker—and retain them during the journey as well as after the dust of innovation settles?
Guest 1: Leah Miller Title: Chief Information Officer, Medical City Healthcare
The Internet of Health Things (IoHT) is touted as a disrupter, enabling healthy lifestyle for the well and treatment for the sick. While the Healthcare Industry is still dealing with many issues including data integration and interoperability, how is IoHT going to help with the intended outcomes including improving access to healthcare, quality of care, operational efficiencies, and customer experience?
Guest : Brian Solis Title : Author, X: The Experience When Business Meets Design
Guest : Steven John Title : CIO, AmeriPride Services
Digital is here, and we have to deal with it. It will also be there tomorrow so have to prepare for it. The perceived complexity and scale of what it’d take to embrace Digital seems daunting and is unnerving. Does everything you have today need to go away, replaced by the shiny new? How can you get clarity on what you need to be and stay Digital and how to go about it?
Contributor : Borre Ulrichsen, Chief Information Officer, Gonzaga University
While traditional technology has helped improve instructional techniques, optimize instructors time, and make classes available anytime and anywhere—can education be digitally transformed to achieve the desired state where students learn faster, fully, practically, and achieve mastery?
For Resources and Transcript for this Talk, visit https://ciotalknetwork.com/better-learning-through-digital-transformation
To find more on this Topic, visit https://ciotalknetwork.com/Topics/digital-transformation
Guest: Pamela Arora Title: SVP and CIO, Children’s Health
Organizations are uncovering the invisible, improving ability to understand the elusive, and enhancing the speed and sophistication of decision making using Data Analytics. The capabilities required to capitalize on the opportunities, however, take longer to develop thus undermining investments in Data Analytics. How can organizations balance their investments in analytics and organizational capability development to maximize ROI?
Guest : Helen Norris Title : Chief Information Officer, Chapman University
As per McKinsey Organizational Health Index, top reported behaviors of successful leaders include solving problems effectively, operating with strong results orientation, seeking different perspectives, and be supportive of others. These should be table stakes for any leader, but apparently, they are not. What prevents it and what can you do to make these critical behaviors your second nature?
Guest : Ying Chan Title : CITO - Chief of IT Operations, Texas Health and Human Services Commission
Among the many emerging technologies that are available, not all will help with differentiation, allow breaking into new markets, remaining competitive, and enabling innovation. How can organizations stay current with these emerging technologies, prioritize related investments, and reduce the associated risk of failure or costly mistakes?
Guest : Jim Smith Title : CIO, Office of Information Technology, State of Maine
Whether you’ve already earned the CIO title or are on your way to it, are you ready to challenge business strategy to make it better? Do you know how to deliver bigger benefits from big projects? And, are you willing to pay the price personally to be at the top professionally?
Guest: Dave Ulrich Title: Professor of Business, Ross School of Business, University of Michigan & Author Guest: Amir Dabirian Title: Chief Information Officer, California State University, Fullerton
Not everyone is a protégé or born leader. However, putting the right people, with the right capabilities in the right roles can help an organization achieve its most ambitious goals. How can leaders align their strategy, culture, and technology to get the extraordinary done?
Guest: Vince Kellen Title : CIO, University of California, San Diego (UCSD)
When faced with uncertainty, most organizations make moves to mitigate risk and prepare for managing the potential consequences of dealing with the unknown. What can leaders do to harness the confusion to create opportunities for market differentiation and unleash innovative solutions that appeal to customers, partners and other ecosystem players?
Guest 1: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino
Guest 1: Curtis Carver Title: Vice President and Chief Information Officer, University of Alabama at Birmingham
Best strategies gather dust or don’t meet their full potential due to people-related challenges. Getting rid of problem employees does not solve the underlying issues. We need to identify such employees, communicate with them, manage their resistance to change and turn them around. How do you lay the groundwork to minimize people issues from surfacing, quickly and efficiently fix them if they do, and enjoy the fruits of predictably realized strategies using productive workforce?
Guest 1: Nigel Kersten Title: Chief Technical Strategist, Puppet
As part of Digital Transformation, enterprises are rethinking their infrastructure, applications and other software based systems and service platforms to enable innovation, business agility, performance improvement, resilience, and secure operations. Automation, while considered as a key driver for DevOps, if leveraged in a holistic manner, can be the shortest path to driving related change with confidence", claims Puppet. With humble roots in Open Source, Puppet is now positioning itself as a major player in Automation. With multiple established Automation providers serving Global Enterprises already, how does Puppet match up? We speak with Puppet's Chief Technical Strategist to find out.
Guest : Pedro Domingos
Title : Professor of Computer Science, University of Washingto
Artificial Intelligence and related analytics capabilities offer the promise of better, more accurate decision making. As humans, we are still not ready to sit in a driverless, speeding car. Have we come to trust the machines to a point where we are willing to let Artificial Intelligence drive big decisions in business?
Guest 1: Jonathan See Title: Chief Information Officer, Pepperdine University
Traditional, centralized IT operating model is not adaptable or agile enough to support staying competitive in this continuously evolving digital marketplace. How can we reorganize IT, so it integrates directly into the business while remaining centralized where appropriate to maintain benefits from the scale? What should we change in investments, architecture, governance, and talent to bring IT out of the back office?
Guest : Mark Lantzy Title : CIO, Indiana University Health
In this age of volatility, uncertainty, complexity, and ambiguity; organizations can benefit from the reorientation of their business offerings and processes as a collection of services. While services based models are not new, XaaS requires fundamental transformation at the core. What would it take for an organization to get ready for XaaS?
Guest : John F. Milazzo Jr Title : Chief Information Officer, Kodak Alaris
Last few generations of IT CXOs have been following the mantra “only what can be measured, matters.” However, for their organizations to remain relevant, the focus needs to turn from what’s visible as IT’s activity to what value IT delivers to the business. How are IT CXOs making this shift?
Guest : Melvin Kirk Title : Senior Vice President and Chief Information Officer, Ryder System
Heavy focus on Artificial Intelligence and Machine Learning driven applications and processes may allow us to predict, learn, adapt and operate autonomously. However, faster does not always make things better, reducing human intervention does not always make an interaction effective, and becoming responsive does not always result in meeting a customer need. So, how do we align and converge all such smarts and intelligence building efforts to achieving the ultimate business goal of staying relevant?
Guest : Andy Newsom Title : Senior Vice President, Chief Information Officer, CSL Group LTD
Leaders need to converge interests of people and organization, hold individuals accountable but also allow them the room to live their full potential. With so many books written, speeches delivered, and training conducted–we still have fewer effective leaders. How should we develop individuals who can apply various elements of Leadership in harmony similar to instruments in an orchestra—inspiring change and innovation?
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Guest : John Ellinger Title : Chief Information Officer, Bowling Green State University
John Ellinger, Bowling Green State University chief information officer, has more than 20 years of experience in strategic planning, visioning, project management and change management, collaboration and organizational management skills. In addition to these areas, his expertise includes business intelligence and data warehouses. He was involved in the development and implementation of these programs at BGSU and The Ohio State University. Other achievements include leading the first statewide Data Center and Disaster Recovery Program for the 14 Ohio public universities, leading the first statewide Business Continuity Program for Ohio universities and agencies and implementing 22 customer systems in 36 months at BGSU. Ellinger has bachelor’s and master’s degrees from The Ohio State University. He has completed postgraduate work at Kent State University. He has worked at BGSU since 2010.
Guest : Kevin M. Larson
Title : VP and Chief Information Officer, AAR Corp.
As an accomplished leader who has earned many stripes, others’ expectations of you keep getting higher. How do you deal with the pressure while continuing to perform at your best, evade complacency, stay focused on the big picture, make sharper decisions consistently, and continue to inspire those who work for you, while meeting and exceeding the ever-increasing expectations?
Guest : Peter Girgis Title : Chief Information Officer & Vice President - IT, Dunn-Edwards Corporation
Peter Girgis joined Dunn-Edwards Corporation in 2012 as the CIO & VP IT, where he is responsible for the technology processes, strategy and adoption activities which support the business goals of Dunn-Edwards. Prior to Dunn-Edwards, Girgis was VP of IT for Vizio, where he was recognized as a member of the executive leadership team and oversight committee. Prior to Vizio, he had technology leadership roles with Harman International, Warner Bros. and Cardinal Health. A graduate of Portland State University and former Marine, Girgis has developed a reputation for having a transparent leadership style, and an ability to drive results with focused action and wisdom.Since 1925, Dunn-Edwards Corporation has been the leading manufacturer and supplier of architectural and industrial coatings in the Southwest, providing a complete line of paints and painting supplies to professionals and quality-conscious consumers.
Guest: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto
Topic: Grit to Great
Traditional wisdom says that if we find our passion, the universe will align to make us successful. However, persistent pursuit of excellence while staying loyal to the passion has proven to be the recipe that works. How do we instill this grit in ourselves as well as in others who follow us such that it results in organizational greatness?
Guest : Larry Godec Title : Senior Vice President and Chief Information Officer, First American Title Insurance Company
Organizations are embracing digital transformation in order to understand customers better, enhance their experience across all touch points, help improve top line growth through refined sales conversations, scale business globally while remaining responsive at local level, enabling distributed workforce and make better data-driven decisions. This is a lot and is getting complex as well as chaotic. While we have grand intentions and even stakeholder sponsorship and investments, how can we get a better handle on this and accelerate the digital transformation process?
Guest 1: Kirsten Garen Title : SEVP and CIO, Bank of the West
Guest 2: Jamie Armistead Title : EVP and Head of Digital Channels, Bank of the West
In order to retain customers, businesses need to continually deliver new, improved and integrated experiences, both in the physical and digital realm. To that end, as part of undergoing a digital transformation, how are organizations leaning back and rethinking innovation, service delivery and integration?
Guest 1: Miguel A. Gamino Jr. Title : Chief Technology Officer, City of New York
Guest 2: Connie Dieken Title : Author, Talk Less, Say More
Whether it a peer to peer communication, one to many, between boss and a direct report or with a customer, clear communication is the key to getting stuff done and moving the business forward. Frequently, responses to our questions are often complex and unclear, full of rhetoric, corporate speak and jargon such that we feel like saying “Just answer my question!”. While we pursue innovation, agility and growth, what are we doing to build a culture of simple, to the point communication within the organization and with those we serve?
Guest : Philip Stevens Title : EVP and CIO, Army and Air Force Exchange Service
Intuitively, an organization can strive to be stable i.e. resilient, reliable, and efficient OR Agile i.e. fast, nimble, and adaptive. However, in order to survive and thrive in today’s competitive and constantly changing world, it needs to be both. With conflicting needs related to governance structures, processes, people and culture, is it even possible?
Guest 1: James D. Swanson Title : Chief Information Officer, Monsanto
Guest 2: Cindy McKenzie Title : Chief Information Officer, Deluxe Entertainment Services Group
To achieve agility, a business should be able to make real time decisions based on comprehensive and actionable insights. It should also be able to extend and scale applications and infrastructure at the speed of innovation. Finally, the human resource should be motivated to wear different, more and multiple hats as the organization builds momentum and changes direction. With no standards or benchmarks, how are organization and leaders developing and mastering their own recipe to Business Agility?
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Guest : Eric Slavinsky Title : Chief Information Officer, PPL Corporation
With Digital technologies, Utilities can transform customer engagement, offer new products and services as well as improve operations. How well has the Utility industry adapted to what Digitalization offers? What is the current state of Digital Transformation for Utilities?
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Guest 1: Kevin Burns Title : Chief Information Officer, City of Miami
Guest 2: Don Phillips Title : CIO, City of Cleveland
While the digital world offers options and unprecedented opportunities, it causes distractions and thus leakage in organizational productivity and value creation. How can we dismiss distractions and develop deep organizational and individual level focus to harness maximum value from opportunities presented?
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Guest 1: Helen Norris Title : Chief Information Officer, Chapman University
Guest 2: Jim Smith Title : CIO Office of Information Technology, State of Maine
Real leadership is a result of actually facing problems, pressures and pain points, leading change initiatives that matter and making positive leadership choices. There is no real checklist to become an effective leader. While coaching and other help is available, how can aspiring individuals become intentional about doing vs. just learning and identify a clear path to making constant improvements in their own leadership performance?
Guest : Sahal Lahar Title : Executive Vice President and Chief Information Officer, Brooks Brothers
For sustained growth and profitability, organizations are looking to scale globally but also recognize the need to remain responsive and customize experience locally i.e. glocalization. How can technology enable this?
Guest : Mark Allen Title : Chief Information Officer, Mississippi Department of Human Services
Working within a framework and structured environment builds organizational stability and in-depth experience. To grow and innovate, thinking outside the box is recommended. Can growth and innovation only happen trampling over stability and experience? As organizations, can we get our people to contribute towards growth and innovation while staying within their current boxes? Or, do we need new, different box?
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Guest : Michael Hugos Title : Author, Essentials of Supply Chain Management
Whether it is about moving people and cargo, fleet and fuel efficiency, asset protection, visibility into user behavior or product usage, IoT is being looked as a major disruptive force for Supply Chain. Is it just a tall claim? If IoT is likely to make such an deep impact on Supply Chain, how should organizations prepare for this new megatrend?
Guest 1: Steve Farber Title : Author of "Greater Than Yourself, The Ultimate Lesson of True Leadership"
Guest 2: Chris Hallberg Title : President, Traction INC.
Some say, by natural makeup, we all are born to lead. However, very few lead with confidence, inspire others to perform at their maximum potential, make a difference and build a corporate career they love. What code do we need to crack in order for this seed of leadership we all are born with to become reality?
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Guest : V S. Parthasarathy Title : Group CFO, Group CIO, President (Group M&A & Finance), Mahindra & Mahindra
The needs and preferences of the riders are changing in terms of experience they expect in and outside of the ride. How are product innovation, customer experience, and technology leaders working together to transform rider’s experience and make him a customer for life?
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Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank
Strategy may be important but change involves people. An environment where everyone is motivated to engage individually and as a team requires a threshold of trust. Trust is based on where we are going, how we are progressing and is it in the best interest of all parties involved. Reduced trust can adversely impact the change process and offset the value it may deliver. How can leaders build, measure and improve the level of trust in their organizations and maintain it above a threshold as they go about leading change?
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Guest 1: Robert Lux Title : Executive Vice President, Chief Information Officer, Freddie Mac.
Guest 2: John F. Milazzo Jr Title : Chief Information Officer, Kodak Alaris
Guest 3: Jake Dominguez Title : Chief Information Officer (CIO), FMC Technologies
Fewer things get done better. How can Leaders say NO more frequently without coming across as naysayers, focus on fewer projects and lead the organization towards sustained efficiency, growth and profitability?
Guest : Jonathan Alboum Title : Chief Information Officer, U.S. Department of Agriculture’s (USDA)
Leading an organization can be like driving a car. Sometimes when you are looking ahead, focused on your destination, you overlook or ignore blindspots that may result in an accident. How do you create a second mirror that will make these blindspots visible? Is it a spot problem or deeper? Is it self-inflicted or are there other elements influencing it?
Guest : Ursula Cottone Title : Chief Data Officer, Citizens Bank
Many companies have embedded analytics within their organizational framework expecting a positive impact on company revenues, margins, and organizational efficiency. Have such data and analytics program delivered on the promise?
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Guest 1: Matthew J. Grawitch, Title : Professor, Saint Louis University’s (SLU) School for Professional Studies (SPS)
Guest 2: Peter Girgis Title : Chief Information Officer & Vice President - IT, Dunn Edwards Corporation
Do organizations spend as much time on getting to know their employees as much as their customers? How are you making sure that your organization is focused on one employee at a time? How are the technology and HR leaders customizing the workplace experience for the employee?
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Guest 1: Gregory R. Simpson Title : Chief Technology Officer, Synchrony Financial
Guest 2: Annecharico Mary Alice Title : Senior Vice President and Chief Information Officer, Henry Ford Health System
There’s an opportunity for organizations to benefit from workforce comprising humans and machines. How are organizations preparing to harness full potential of this hybrid workforce while effectively tackling resistance due to mechanophobia and implied job loss threat?
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Guest : Talvis Love Title : eCommerce, Enterprise Architecture & Chief Information Security Officer, Cardinal Health, Inc.
Deploying stringent Security doesn’t need to cannibalize Employee Productivity. How are leading IT CXOs delivering on the promise of a Simplified yet Resilient Enterprise while Enhancing Workforce Throughput?
Guest : Jennifer Greenman Title : Vice President and Chief Information Officer, Moffitt Cancer Center
Millennials are the fastest growing segment of workforce and have proven their mettle as individual contributors and managers. Are organizations ready to reinvent themselves in order to be lead by the millennial enterprise leaders?
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Guest : Tim Callahan Title : Senior Vice President, Global Security, Chief Information Security Officer, Aflac
Securing Intellectual Property is critical to safeguarding and enabling enterprise innovation. The proliferation of enterprise mobility and other endpoint devices is further increasing complexity and vulnerability. How are organizations keeping their brilliance secured as they innovate?
Guest : John Baldoni Title : Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership, None
John Baldoni is chair of the leadership development practice of N2growth, a global leadership consultancy. John is an internationally recognized leadership educator, executive coach and speaks throughout North America and Europe. John is the author of more than a dozen books, including MOXIE: The Secret to Bold and Gutsy Leadership, Lead with Purpose, Lead Your Boss, and The Leader’s Pocket Guide. In 2014 Trust Across America named him to its list of top 100 most trustworthy business experts. Also in 2014 Global Gurus ranked John No. 11 on its list of global leadership experts. John has authored more than 500 leadership columns for a variety of online publications including Forbes, Harvard Business Review and Bloomberg Businessweek. His leadership resource website is www.johnbaldoni.com
Guest 1: Torri Martin Title : Director of SMARTATL, City of Atlanta
Guest 2: Otto Doll Title : Chief Information Officer, City of Minneapolis
Guest 3: Scott Cardenas Title : Chief Information Officer, City and County of Denver's Technology Services
Smart City initiatives are pervasive globally and a lot of tax dollars are being invested. How measurably smart have such cities become? What are the lessons for the cities that are just getting started?
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Guest : Michael A. Garcia Title : Vice President and Chief Information Officer, Jackson Health System
Innovation is becoming critical to sustained growth and profitability for enterprises. How are organizations embracing and embedding innovation in their DNA? What are the related challenges?
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Guest : William George Title : Author of Discover Your True North & Senior Fellow, Harvard Business School
Linchpins are the essential building blocks of great organizations. Saying that a linchpin will scale organizational growth is a given; therefore, what does it take to turn a linchpin into a leader?
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Guest : Jim Kouzes Title : Coauthor of The Leadership Challenge and the Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University.
When an organization needs an ability to improve a given business function, it invests and focuses on developing it. What about Leadership? Isn’t it one of the most critical capability it must develop? It would require to develop a pipeline of promising talent, establish a culture of leadership, define processes that would provide ongoing opportunities to practice those skills, and innovate in this discipline. Where are we when it comes to building leadership as an organizational capability?
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Guest : Bruce G. Schinelli Title : VP of IT and Chief Information Officer, TTX Company
Is it possible to lead well when you’re not the top leader? How about if the person you work for is a bad leader? The answer is a resounding yes! People who desire to lead from the middle of organizations face unique challenges. So how do you develop them as individuals and get them to add value?
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Guest : Bill Schlageter Title : Corporate Vice President, CIO and Global Business Services, Dentsply Sirona
How do you measure the health of an organization? Is it considered consistent and complete when its management, operations, and culture are unified? Is it a fuzzy concept or is it something we can realistically measure? What are some of the parameters that will help us measure organizational health?
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Guest 1: Rosabeth Moss Kanter Title : Arbuckle Professor at the Harvard Business School and Chair & Director of the Harvard University Advanced Leadership Initiative, Harvard Business School
Guest 2: Georgette Kiser Title : Chief Information Officer, The Carlyle Group
Constant change does not mean bombarding employees with one change initiative after another. Even several changes at the same time can reduce an organization’s capacity for change, reinforce the status quo and lead to less real change. So how does an organization adapt and move through change without major disruptions to its operations? Clearly, it requires a fundamental shift in the way change is approached. How do leaders move away from an approach that manages each organizational change as an isolated activity?
For Full Transcript Visit: https://www.ciotalknetwork.com/preparing-organizations-for-constant-change/
Guest 1: Daren Hubbard Title : Chief Information Officer, Wayne State University
Guest 2: John Kolb Title : Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute
Each organization has its DNA, competitive forces, and legacies. Lessons learned from celebrated leaders and their professed best practices may be completely inapplicable in a different corporate context and thus, may not produce the desired results if used as is. How can we decode the organizational DNA and use it to customize leadership development for best outcome?
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Guest 1: Allison Sagraves Title : Chief Data Officer, M & T Bank
Guest 2: Cara Daile Title : Chief Data Officer, Bank of the West
Guest 3: Stuart Gardos Title : Chief Data Officer, Memorial Sloan Kettering Cancer Center
Guest 4: Sankar Bala Title : Senior Vice President and Chief Data Officer, Flagstar Bank
There’s no doubt that the exponential growth of data has brought along a huge opportunity for business. The Chief Data Officer (CDO) , who is at the helm of managing the enormous amounts of data, was invited to help harness the potential. Has he? Has business significantly benefited from the presence of a CDO or has he only expanded the organizational chart? What are some of the challenges that CDOs are facing? What new data-related initiatives is the CDO latching on? How are they keeping themselves relevant in the organization?
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With rampant use of legacy further compounded by isolated use of best-of-breed point solutions (often Software-as-a-Service), we may be unintentionally losing the enterprise perspective much needed to realize the Patient Centered Care (PCC) dream. Do/should you have a “Best-of-breed OR Enterprise Strategy” or a “Best-of-breed AND Enterprise Strategy”? How do you manage and govern?
Guest : Judith Toland Title : Chief Marketing Officer, Wells Fargo Commercial Distribution Finance
With easily available Cloud and off-the-shelf marketing tools and technology, does CMO even need a CIO’s help? Is there value in exploring a loosely coupled CMO-CIO relationship with a healthy balance of independence and inter-dependence?
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Guest : Mark Lantzy Title : CIO, Indiana University Health
Patient Centered Care requires accurate, actionable and customizable information accessible to all involved in individual’s care as well as effective integrated healthcare and wellness ecosystem. This is only possible through robust and cohesive software applications as well as related interoperability among partners. With acquisitions and consolidations PLUS disparate business priorities and technology stack, how do we create a common ground and build a foundation for Care Coordination required by Patient Centered Care?
Guest 1: Stephen Elkins Title : Chief Information Officer, City of Austin, Texas
Guest 2: Sue B. Workman Title : Chief Information Officer, Case Western Reserve University
Why do people work in an organization? How does a leader make sure that leaders can create an environment that inspires its employees and allow them to exhibit their true selves? How can an organization stand up to its true vision and values and foster a culture of authenticity? How to solve the inconsistencies that might stand in its way?
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Guest : Judith Glaser Title : Author, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
Conversational Intelligence is defined as the powerful skill of connecting with people through conversations. Is this a skill that leaders can develop for them and their teams? Can this be used as a scientific approach by leaders to create a culture of communication that will help them get better at engaging with peers, teams and executive management? Can it help them achieve both personal and organizational success?
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Guest 1: Helen Norris Title : Chief Information Officer, Chapman University
Guest 2: Tom Kolditz Title : Founding Executive Director, The Doerr Institute for New Leaders at Rice University & Author "In Extremis Leadership: Leading as if Your Life Depended on It"
A leader’s team may consist of different types of workers. For some of these workers, it’s just a means to an end, but there are others who believe that the work they do, matters. These workers demonstrate complete integrity and dedication towards their jobs and have a deep understanding of their organization’s goals. So how should a leader go about discovering and developing them?
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Guest : Nick Reddy Title : Chief Digital Officer and Senior Vice President, Information Services, Baylor Scott & White Health
2014 was christened the year of the Chief Digital Officer. But since then what has the CDO been up to? Has he been able to combine all of his organization’s digital, business, marketing and technology needs? Has business significantly benefited from the presence of a CDO or has he only expanded the organizational chart? What are some of the challenges that CDOs are facing? How are they keeping themselves relevant in the organization?
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Guest : Jim Smith Title : CIO, Office of Information Technology, State of Maine
Delivering technology to drive business innovation and results is a team sport where mere focus on building a conducive culture is not enough. How can we first win within the IT locker room by syncing thinking, behavior, habits and expectations of each person in the IT department and aligning with what’s needed for progress?
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Guest : Dr. John Showalter Title : Chief Health Information Officer, University of Mississippi Medical Center
IoT promises transformation of healthcare industry by increasing efficiency, lowering costs and putting the focus back on better patient care. For those who have tried, what are the results? What are some of the related challenges that healthcare CIOs are facing while trying to maximize ROI from related investment?
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Guest 1: Amy J. Rislov Title : Chief Human Resources Officer, Aurora Health Care
Guest 2: Jonathan Reichental Title : Chief Information Officer, City of Palo Alto
With rapidly changing business demands as well as workforce mindset, location and needs, HR faces a daunting task to build a sustained workforce capability that scales and extends as needed. What are the related challenges and how are HR leaders looking to tame this beast? Where can IT partner?
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Guest : Joe Topinka Title : CIO, SnapAV, CIO Mento
For years, succession planning has been a crucial part of the CIO's job. As a leader,The CIO's responsibility to ensure continuity. However, with changing times, does the CIO need to evaluate and change his succession planning strategy? What are the concerns and goals that existing CIOs face and how should he find and mentor the right people to fill his shoes? how should succession planning be altered to develop successors who may be more relevant for the organization?
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Guest 1: Bob Toupin Title : Chief Information Officer, BlueLinx Corporation
Guest 2: Melvin Kirk Title : Senior Vice President and Chief Information Officer, Ryder System
The CIO's role has morphed from technology manager to strategic leader who has critical inputs related to what the organization offers to the customers and how it adapt to the changing marketplace. This warrants a CIO to work as a peer to the CEO so they become a cohesive unit instead of just sharing a reporting relationship. Are organizations rethinking CIO-CEO relationship in their respective best interests?
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Guest 1: Brian Haugabrook Title : CIO, Valdosta State University
Your vision, strategy, and goals as a leader are only achieved when your team develops thinking, behaviors and relationships that allows each individual to effectively solve problems, focus on things that matter and achieve higher satisfaction in life. If we are to consider achievement as a muscle, what can you do to help the team learn how to flex and strengthen it?
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Guest 1: John Willis Title : Co-Author of "The Devops Handbook"
Guest 2: Leonard J. Hardy Title : Senior Vice President of Operations & Technology, Northern Trust Corporation
DevOps approach is gaining momentum because it tightly integrates development and testing with system operations.But how can the two groups work more closely together and automate the deployment process. How can dev teams make sure the changes map to the larger initiatives at the business level? How does the organization address the change management issues and focus on competitive differentiation and customer retention?
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Guest 1: Zeeshan Sheikh Title: Chief Information Officer, Entergy
Is IT talent management still an issue for CIOs? Have organizations, like some claim, finally managed to attract and retain top talent and develop their skills and competencies based on rapidly changing demands or has it just been lip service? Has the CIO recruited staff from outside IT or are they working closely with HR to build talent programs? Is there a talent management playbook that one can refer to in order to fix this issue forever?
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Guest 1: Sahal Laher Title: Executive Vice President and Chief Information Officer, Brooks Brothers
Bi Modal IT has gone mainstream. So how are CIOs evaluating the impact of Bi modal IT adoption in their organizations? What has been the success rate? What were some of the challenges that CIOs faced while implementing it and what are some of the lessons learned. Has Bi Modal IT delivered on its promise?
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Guest 1: Kevin Burns Title: Chief Information Officer, City of Miami
Guest 2: Walter Weir Title: CIO, The University of Nebraska
How does the year 2016 look for the CIO? With new disruptive technologies such as mobility, big data, and cloud are mainstream, what new technologies will the CIO bank upon? What are the CIO's key wants and spending plans? What do they plan on doing differently to take advantage of all the new opportunities on the horizon?
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Guest 1: Jay Ferro Title: CIO, American Cancer Society
A healthy organization's culture can be best understood as a set of shared values and how everyone gets work done as individual and team to delivers value to customers. A healthy culture results in sustained growth, profitability and employee wellbeing. Who is responsible for building and maintaining it and what does it take?
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Guest 1: Dean Pipes Title: Chief Architect and Chief Technology Officer, Zurich Insurance
Your organization may have dedicated Enterprise Architecture (EA) groups as the custodian of the what and how IT systems and applications should enable business processes. Is it driven by ideal state scenarios or empirical evidence of what works? How are you refining and leveraging your Enterprise Architecture to develop a solid foundation for handling future demands and disruptions?
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Guest 1: Rob-Jan de Jong Title: Founder of Vongolo Consulting and Author of Anticipate - the Art of Leading by Looking Ahead
You can either submit to the turbulence caused by complex and fast pace business environment and get lost OR position yourself ahead of the trends. What does it take to become a visionary leader and help your organization navigate through sea of change and land on the green pastures of opportunity and growth?
Guest 1: Jonathan Behnke Title: Chief Information Officer, City of San Diego
While IoT may be seen as a key building block for future digital business, how can a CIO express its value proposition and relevance in business terms to executive management, help identify use cases for competitive advantage, and ensure organizational readiness for effective adoption?
Guest 1: Michael A. Garcia Title: Vice President and Chief Information Officer, Jackson Health System
Guest 2: Shawn Evans, PhD Title: Vice President of Performance Excellence, UCHealth
Business and IT world is changing rapidly and so are your organization's workforce capability needs. Are your current training and employee development programs helping workers stay relevant and measurably improve their performance?
Guest 1: Charlie McMahon Title: Vice President of IT and Chief Technology Officer, Tulane University
Guest 2: Sue Schade Title: Chief Information Officer, University of Michigan Hospitals and Health Centers (UMHHC)
Under your leadership, are people energized, work as an engaged community, easily diffuse conflict and maintain an objective perspective? How can you leverage humor to that end while managing it to not become distraction and frivolity?
Guest 1: John Baldoni Title: Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership
Guest 2: Teri Pennington Title: Deputy CIO, City of Austin, TX
The IT CXO today needs to manage more than technology. S/he needs to gain managerial support as well as manage up, get buy-in from other departments, groups or individuals. S/he also requires ability to convince and influence other stakeholders to follow the regional and global direction. Besides, s/he needs to put in ongoing effort to enhance the department position in the organization to add more value to the organization in both operational and strategic perspective. How are current and upcoming IT CXOs developing and honing these skills?
Guest 1: Gary Eppinger Title: Global VP, Chief Information Security Officer and Privacy Officer for Carnival Corporation
Guest 2: Jonathan Klein Title: Chief Information Security Officer, Broadridge Financial Solutions
It is not a matter of “if” but “when” we will get hacked and detection may not be the best prevention strategy. This is the premise used by multiple security intelligence and analytics solution providers as a way to get smarter and proactive about Security. To what degree are these helping? Are these solutions and services any match for resource rich cyber attackers?
Guest 1: Shawn Banerji Title : CIO Practice, Russell Reynolds Associates, Inc.
Guest 2: Tom Kolditz Title : Founding Executive Director of the Doerr Institute for New Leaders at Rice University & Author "In Extremis Leadership: Leading as if Your Life Depended on It
Troubled times never come calling. In order to tackle uncertain and hyper-competitive business environments, leaders must demand change. They must perform objective evaluation of available options, experimentation and creative destruction to transform their organizations and make them relevant for the times ahead.
So are you an adaptive leader who can chart a course when you cannot predict the outcomes of your choices as well as make the team perceptive and agile such that it reads the signal timely and acts on them with autonomy?
Guest 1: Bill Kehoe Title: CIO, King County, Washington
Guest 2: Helen Norris Title: Chief Information Officer, Chapman University
As a leader, do you surround yourself with the best people, despite their differences? While team play has its merit, should it trump bringing the best individuals to the game? In order to meet business demands, would you rather deploy the best or the friendly?
Guest 1: Gregory R. Simpson Title: Chief Technology Officer, Synchrony Financial
As a business or IT Leader, do you know when to embrace change and adjust strategies around innovations in the market vs. staying on course? How do you differentiate those nuggets of real opportunities from the noise generated by new ventures or hyped trends in order for you to announce and embrace change with confidence?
Guest 1: Connie Barrera Title: Chief Information Security Officer, Jackson Health System
While organizations may be looking to leverage cloud, mobility, and Big Data for innovation and productivity improvements, who gets access to what data and which applications without compromising security is keeping IT leaders up at night since stakes are high! What are the current challenges related to identity and access management and what are we doing to address them?
Guest 1: Dr. Nicholas Marko Title: Chief Data Officer, Geisinger Health System
Guest 1: Dr. Phil Shelley Title: Former CTO, Sears Holding
With Big Data riding through the hype cycle for a bit, there are passionate advocates, skeptics, and naysayers. Big Data was introduced with a promise to fundamentally change the way we live and do business. Has it lived up to the promise and actually delivered significant tangible ROI?
Guest 1: Gordon J. Gaudet Title: Executive Vice President & Chief Information Officer, Selective Insurance
Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to happen overtime across multiple channels including web, mobile, and store front and in person. How to effectively design and manage such a journey more as a chaperone who is looking to give vs. a salesperson looking to get?
Guest 1: Gary Hayslip Title: Deputy Director, Chief Information Security Officer City of San Diego, CA
Guest 1: Mark McDonald Title: Chief Information Officer, City of Vancouver
While the times demand making our cities smart leveraging innovation in water, waste, and infrastructure management using Iot (Internet of Things), what security risks are getting introduced? How vulnerable are these smart cities to cyber attacks and what are we doing to secure them?
Guest 1: Helen Norris Title: Chief Information Officer, Chapman University
With legacy going out, cloud and third party managed services being embraced, we are essentially handing over our IT lifeline to external entities while still taking responsibility for the outcome. How do we rethink, renovate and/or replace our IT core leveraging partners such that it is more reliable, resilient and effective?
Guest 1: Karen Porter-Wolf Title: SVP, Chief Information Officer, Assurant Solutions
For as long as mergers and acquisitions have been occurring among businesses, one of the areas that continually eludes those making the investments is the IT department. Those responsible for making the decisions tend to lack the technical expertise necessary to ask the appropriate due diligence questions of current IT capabilities, costs and risks. What's an effective roadmap to integrate IT during M&A and to enable an easy transition? How do you choose what to retain and what to let go? How do you avoid challenges with politics and culture that could derail a transition? And what is IT's appetite for security risk when the department is at its most vulnerable?
Guest : Stephen Elkins Title: Chief Information Officer, City of Austin, Texas
Striving for leaner business operations, quicker actions and lower costs is an ongoing goal. The drive to always stay ahead of disruptions and degradation and get the most of our assets will never stop being desirable. Getting insight into your operations real time might seem like the answer to all your problems, but how can you truly optimize business operations real time? What is that ideal state, and how can you reasonably reach it? In looking at new solutions and real time data analytics, we explore the drivers behind making this change in your operations and if this update can really give you the quantum leap you need to stay competitive.
Guest 1: Jim Smith Title: CIO, Office of Information Technology, State of Maine
Guest 2: Jonathan Reichental, Ph.D. Title: CIO, City of Palo Alto, CA
An important aspect of being a successful leader is to be able to connect well with others at a human level and get them to voluntarily follow your vision. This is social intelligence. Managers are measured on getting the job done vs. interpersonal effectiveness. How do we groom managers who are step up leadership candidates on this vital trait?
Guest : Jon Walton Title: Chief Information Officer, County of San Mateo, CA
You may be required to have one-on-one difficult conversation with an underperforming employee or even set expectations with an unreasonable boss who is creating impediments, jeopardizing organization's interest. These conversations are required in boardrooms as well as on personal front in familyrooms with an intention to help correct course for those who matter. As a leader, how are you developing this much needed competency?
Guest : Brian Haugabrook Title: CIO, Valdosta State University
John Maxwell said "A leader is one who knows the way, goes the way, and shows the way". That's great in terms of getting the work done, but what about the emotional experience for those who follow? What does it take for a leader to not only take the troops to victory but also ensure smiles along the way?
Guest : Bruce G. Schinelli Title: VP of IT and Chief Information Officer, TTX Company
While the ability to differentiate friends from enemies is a fundamental human trait, stereotyping, prejudices, and hidden biases lead to lost individual and organizational effectiveness and productivity. Unfortunately, we are all infected with this "mental residue"! What is leadership doing to minimize and eliminate this debilitating element from their organizations?
Guest : Sahal Laher Title: Executive Vice President and Chief Information Officer, Brooks Brothers
Brand loyalty has always been key in business. The question of how to keep customers coming back has been around for as long as business has. In retail, loyalty is king, and the fight to have your loyalty card or program be top of mind and wallet has long been a struggle. Only a select few retailers can boast truly effective and meaningful loyalty programs, but in a digital economy, the loyalty game is set to evolve once more. How can data analytics within retail help form a new breed of loyalty programs, ones that are personalized, engaging and differentiated for the consumer? How will analytics bolster existing loyalty programs and be a game changer in the retail industry?
Guest : Charlie McMahon Title: Vice President of IT and Chief Technology Officer, Tulane University
Does your passion and purpose align? In short, are you doing what you love? Some people gain remarkable skills and talents but don't feel successful. Do you, even after climbing up corporate ladder (which could be seen as success), think it is just not me? It's time we got serious about enjoying our work! But how? Beyond becoming profit making machines, what can organizations do to help their employees lead a fulfilling personal and professional journey?
Guest : Paul Wilder Title: Chief Information Officer, New York eHealth Collaborative
Health 3.0 promises improved access to health related information, facilitate patient self-management and preventive care as well as enhanced health professional expertise. If implemented well, it can have a significant impact on healthcare delivery, patient decision making, and reimbursements to the healthcare providers. How are healthcare systems and other related partners getting ready for Health 3.0?
Guest : Steven J Hess Title: CIO, University of Colorado Health
Vision is the lifeblood of an organization. Having a strong vision keeps an organization moving forward and provides meaning to what each individual does every day. It helps motivate employees to deal effectively with challenges and setbacks that they face along the way. What does it take for a leader to develop a compelling vision capable of moving the company forward? How does he or she inspire others to successfully engage and share with that vision? And how does their involvement help a leader know their vision is on the right track?
Guest 1: Philip Stevens Title: EVP and CIO, Army and Air Force Exchange Service
Guest 2: Teri Pennington Title: Deputy CIO, City of Austin, TX
Our next generation of talent is technologically savvy, likes informality, embraces diversity, learns quickly, yet needs supervision. Their learned behavior and attitude patterns are relatively different compared to previous generations. Can traditional leadership approaches and behaviors be adopted to lead this next generation of talent, or will new approaches have to be mastered to best adhere to their skill sets and way of learning? What should change in order to harness this new generation's tremendous potential?
Guest : Kevin Burns Title: CISO, Commonwealth of Massachusetts
Most organizations today are essentially dependent on their suppliers and partners in order to deliver goods and services to their own customers. It is uncanny how frequently cyberattacks can be linked back to such partners including third party providers or affiliates. How are organizations working together with third party providers to effectively manage these threats?
Guest 1: Bill Kehoe Title: CIO, King County, Washington
Guest 2: Greg Suhr Title: Chief of Police, San Francisco, CA
Guest 3: Luther T. Reynolds Title: Assistant Chief, Montgomery County (MD) Police Department
Crime never stops, and nor does the law in bringing it to justice. But as technology gets smarter, so do criminals, and local law enforcement should think of using all available resources to keep up. And when people’s lives are at stake, those leading the charge know it’s imperative to do all we can. So what do we mean when we talk about transforming law enforcement? What fundamental changes will it take, what is that dream state in policing, and how can new technologies, including messaging, social media, mobility, robotics and even “predictive policing” concepts raising increasingly sci-fi possibilities, help us get there?
Guest 1: Robert B. Steele Title: Cook County Commissioner
Guest 2: Vikram Sobti Title: CMIO, Norwegian American Hospital
While healthcare as an industry has made great strides in patience care and overall customer experience, state of Government supported health systems warrants serious attention. Lack of connectivity and interoperability among hospitals, rising re-entry and trauma cases related costs, inadequate reporting for securing federal funds is a partial list of issues plaguing the systems that need immediate attention. It requires cohesive effort from Government CIOs, Data Scientists, Policy Makers, and Researchers to solve this pressing problem. What is being done in this regard, challenges faced and results of related efforts?
Guest 1: John David Thompson Title: EVP, Global Operations and Technology, CIO
Guest 2: Shawn Banerji Title: CIO Practice, Russell Reynolds Associates, Inc.
Today's digital economy has positioned the IT department at the forefront of strategic growth and initiative in business, and the CIO has increasingly been exposed to business units across the board. The CIO more than anyone should be positioned to take up the helm of the CEO, yet the CIO that does is still the exception rather than the rule. As those who have taken this step will attest, knowing the business is not the same as leading it. How does the CIO acquire the skills, experience and mindset that helps them to become the complete package required of the CEO?
Guest 1: Bob Baskerville Title: Chief Information Officer, Scripps Networks Interactive
Guest 2: Roger Kent Title: Sr. Vice President & CFO, Allstate Technology & Strategic Ventures
Everyone tracks the Miles Per Gallon of their car for the simple reason that they want to know how much mileage they're getting for their money. Yet CFO's evaluate IT spend in terms of ROI; how much value creation will it produce for the dollar? Should the question become, how much "distance" are we really getting from our IT? How do we gauge cost efficiency within IT? What tools and parameters should we utilize for this measurement, and what is the MPG rating of today's IT model?
Guest 1: Hugh Miller Title: CIO, City of San Antonio, TX
Guest 2: Jay Ferro Title: CIO, American Cancer Society
IT is no longer the monolith it once was. External business units are creating challenges for CIOs traditionally looking to put everything under one roof. But instead of fighting the battle to continually fight turf wars, how do you knit all the solutions across business units together?With the rise of the Consumerization of IT, can the CIO become the Chief Integration Officer? How would it make sense to introduce this new role as the point person to ensuring the business stays coherent and connected, and how will they navigate the many technical challenges toward making an integrated business a reality?
Guest : Mark Barden Title: Partner, eatbigfish and Author "A Beautiful Constraint"
Traditionally, constraints are seen as stumbling blocks or negative forces that prevent us from fulfilling our goals and desires. Can constraints be considered an ally and a powerful resource that can be effectively harnessed to achieve success?
Guest 1: Christopher R. Wood, MD Title: CMIO, Loyola University Health System
Guest 2: Gerry Lewis Title: VP of IT Strategy and Business Development, Ascension Health
The goal of the Healthcare industry has been to create an overall patient experience, one that gets patients to connect with doctors, to monitor their health activity at home and to be informed about their condition and needs. One third of Americans use social media research health conditions via social media and even make decisions on their care based on that information. How is Healthcare doing at tapping into that community via social media monitoring? How can it go beyond bolstering the brand to actually improving patient care and outcomes?
Guest : George Surdu Title: Executive Vice President and Chief Technology Officer, Comerica
Any truly successful leader realizes they can’t accomplish all they wish, nor did they get where they are, by doing it alone. Leaders can rally others and can create a shared vision or common goal. What’s more, they enable others to act and together overcome any roadblocks or obstacles on the path to success. But teamwork can only be sustained when a leader promotes mutual reliance in themselves and others on the team. How does a leader driving the bus manage to inspire the rest of the passengers on his or her journey?
Guest : Joe Topinka Title: CIO, SnapAV, CIO Mentor
Information Technology has never been more important to the evolution and competitiveness of business than it is now. And yet responsibilities that would now be handed over to the Chief Digital Officers and Chief Data Officers are skills and competencies CIOs now need to develop in order to remain relevant. As more technology spending is being diverted outside the traditional IT budget and toward the consumer, CIOs need to adapt their best practices of traditional process management with the more fluid demands of technology and the customer. How are CIOs juggling these many hats and working to become a CIO who does it all?
Guest : Elizabeth King Title: CIO, White Plains Hospital
Healthcare providers continue to face a wave of information required to maintain regulatory compliance, all while IT workers struggle to lower costs and utilize data to create a more patient-centric approach. But as regulations become more stringent and as standards are either lacking or vary across sources, both data retention and integration become major pain points of frustration, confusion and an ultimate drain on resources. What can the healthcare industry do to streamline the methods of retaining and integrating data and provide more opportunities for innovation?
Guest : Mitze Amoroso Title: CIO, ArchCare
Complete with flat screen TVs in every room, room service, a grand piano in the foyer, elegant architecture and amenities for the whole family during your stay, hospitals are beginning to look more and more like upscale hotels. Healthcare should continually strive to improve the patient experience and remove the sterile, sickly environment that has long been associated with hospitals. Should Healthcare CIOs consider looking to the innovations in the Hospitality industry, where technology and data has been utilized to predict the needs of guests and provide a completely integrated experience that feels memorable and pleasant? How have other hospitals already made their patient experiences more memorable? What can Healthcare CIOs begin implementing today in a way that makes sense for their industry’s demands?
Guest : Scott Zoldi Title : VP for Transaction Analytics, FICO Analytic Science Group
It goes without saying that the world could benefit from having real-time analytics embedded in their organizational workflow and decision making, but how are we currently approaching building or buying this capability? Innovative platforms such as in-memory computing could be an effective enabler of real-time analytics, but have these platforms been successful? If so, what would be the tenants of such a platform for it to create real value within the organization, and how far are we from adopting it? With that said, we wouldn’t want something so powerful to be seen as a privileged resource, so would it make sense to offer this as a service?
Guest : Eric Brosius Title: VP for Technology Services, Hudson River Healthcare
With healthcare organizations required to meet compliance standards and use specialized systems offered by software vendors, healthcare is becoming increasingly beholden to IT providers. In order to meet these demands, they require people with the talent to handle these tools, but rarely have the budget to attract or retain them. Is there a staffing crisis in healthcare IT? How will this knowledge be developed and retained internally? Considering the investment challenges and the equal shortage of clinicians from other parts of the organization, how do we work to solving this staffing shortage?
Guest : Kathleen Ryan Title: Author, Consultant, The Orion Partnership
Too often employees don't aspire to be leaders, to find themselves in the role of inflated responsibilities, expectations, energy and time commitments. But imagine if your entire team could embrace their inner leader and think and act in a way that drove innovation, shared knowledge effectively and produced consistently high performance, all while allowing them to maintain their regular roles, hours and expectations? In practice, how well would a team of 9 to 5 leaders actually work, and could it even become a reality in the first place?
Guest 1: Derek Brink Title: Vice President, Research Fellow, IT Security and IT GRC, The Aberdeen Group
Guest 2: Jeffrey Wright Title: VP & CISO, Allstate
With the rise of data breaches, CIOs and CISOs are quickly learning that internal security breaches as a result of social engineering are occurring more often than they’d like to admit. And while everyone seems to be championing best practices for Cyber Security, awareness is not the same as changing behavior. It’s our human qualities that make us most susceptible to human engineers. If a company were to take the millions they invest in security technology and begin focusing on the people side, how much of a real difference can smarter awareness make?
Guest : David McLeod Title: CISO, VF Corporation
Consider this: A high level threat or APT has presented an aggressive and imminent threat on your organization. Depending on the company and the circumstance, you face either severe loss and theft of precious crown jewels, or the disruption and sabotage of your operations from those looking to do harm. You can either prioritize prevention and do all that's possible to stop the attack, or you can best prepare yourself to respond and make decisions when the attack comes. On this show, we weigh both perspectives and determine which is best for your organization.
Guest 1: Adam Levin Title : Chairman & Founder, IDT911, Chairman & Co-Founder Credit.com
Guest 2: Phil Agcaoili Title : CISO, Elavon
Left and right, major CISOs have suffered data breaches despite undergoing best practices for security protection. Threats keep surfacing, and there’s no such thing as “perfect security”. Where should organizations rethink security standards and better assess the risks at hand? Understanding those threats starts at putting higher standards in place, but what would a reasonable set of standards entail? Could they be enforced, will they be adopted, and what added cost and impact would meeting these standards put on organizations and their consumers?
Guest : Massimo Pezzini Title : VP and Fellow, Gartner
As In-Memory computing has grown in the minds of practitioners along with solution offerings from major players, analysts have been keeping a watchful eye on this emerging technology. And while the idea itself is not radically new, there's debate now as to whether or not in-memory is ready for the mainstream. We sit down with someone reading the tea leaves to assess In-Memory's level of adoption, its innovations and use cases, its pitfalls and how it is likely to evolve.
Guest : Frank Wander Title : Author, Former CIO and Founder of People Productive, LLC (Formerly The IT Excellence Institute)
Employee burnout is when your workers lose both the motivation and the incentive to finish their work and achieve desired results. Today's IT departments are particularly under pressure, being pulled by numerous stakeholders at any given time and meet pressing business demands. Employees need time to better rejuvenate, communicate and innovate, and the crux is on leaders to build an environment for workers to add more value. So in stepping back from our always-on culture, what are the warning signs of employee burnout that leaders should be aware of, what are the factors that place this pressure on their heads, and how can companies demonstrate they care for employees by putting an environment in place to prevent it?
Guest : John Baekelmans Title : CTO, Cisco Internet of Everything Solutions Group
Cloud Computing has introduced transformative possibilities into IT departments around the globe, and increasingly the push is being made such that every company eventually stores all of their data on the cloud rather than their own data center. But for companies who face bandwidth issues and have trouble easily retrieving that data, it's clear cloud has its limitations. Fog Computing may be the alternative for those who don't wish to go 100 percent into Cloud. Fog Computing, or Edge Computing, involves when data exists on personal devices at the edge of the Internet such that it can more quickly be accessed. Will "The Fog" be a viable partner to the Cloud, and why is it being considered a critical component to enabling The Internet of Things?
Guest 1: Michelle Reina Title : Co-Founder and CEO, Reina Trust Building Institute, Author
Guest 2: Warren Kudman Title : Former CIO, Sealed Air Corporation
Parents teach their kids how to get along with others, and they enable them to build meaningful relationships for the rest of their lives. But the education shouldn't stop upon entering the workplace. There's a big difference between getting along and forming strong relationships with your peers, and although leaders preach about positive work environments, do organizations care to develop the relationship building skills employees need to do important work? How can companies get at the "softer side" of organizational development and ensure their workers' time there is meaningful?
Guest 1: Ashutosh Nandeshwar Title : Director, Advancement Information Systems & Analytics, California Institute of Technology
Guest 2: David Crain Title : Assistant Provost and CIO, Southern Illinois University (SIU)
Guest 3: Ellen Wagner Title : Co-Founder, Chief Research and Strategy Officer PAR (Predictive Analytics Reporting) Framework
Higher education is in the business of bringing students to their school and ensuring they get a degree. But graduation rates are suffering across the country, with one in three students never finishing college and over half of students finishing college in six years rather than the traditional four. Predictive Analytics could be applied to identify who is likely to fail and help them on their journey before they begin drifting. But just how are the insights generated being applied to help students succeed? And does Predictive Analytics stand to be the next big wave on campus or is taking on this weight just a part of the Freshman 15?
Guest : Adam Rice Title : CISO, ATK
As threats from APTs and other attackers continue to rapidly morph, the CISO faces an uphill battle of getting his or her team up to speed on the dangers that face an organization. The traditional model of waiting for a breach and then reacting has changed to be preemptive and preventative, and with that comes a score of new skills and strategies the CISO must develop among his or her team. What challenges are CISOs facing in this regard, and how can they address them? Where can they look for help, talent and added resources?
Guest 1: Bill Chapman Title : VP of IT, Arrow Electronics
Whether it’s hardware, software or a toaster, planning for when a product should go through End of Life can be a risky and grueling journey if not handled properly. From when to announce a product’s EOL to addressing existing customer needs and wrangling the decisions and needs of supply chain, marketing or even PR, a product’s EOL demands a lot of moving parts. The way a CIO handles this transition could be expensive and risk a company’s goodwill. What are some of the biggest challenges organizations are facing with EOL transitions, and how can they make it a cost effective process?
Guest 1: Eric Siegel Title : Founder, Predictive Analytics World, Author, Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die
Guest 2: Jack Levis Title : Senior Director of Process Management, UPS
Predictive Analytics has been used for some time in exploiting patterns among data, and Big Data has now removed the limits on what can be analyzed. But there’s a difference between prediction and persuasion. If Predictive Analytics can’t lead to something actionable on a business level, what good are they? So how can we define what makes Predictive Analytics effective, persuasive to business leaders and capable of helping business achieve a positive ROI?
Guest : John Baldoni Title : Executive Coach, Leadership Educator/Author
In an always-on world, the demands heaped on today’s leaders make it seem like their time is unlimited. But a leader’s time is finite, and too often leaders get frustrated by constantly needing to put out fires, get backlogged on email, rally the troops or devote their attention to external stakeholders. Most executives stuck in one rut or the other fail to balance their time and priorities, and long term strategic goals and projects fall by the wayside. How does the satisfied executive spend their time, and how can leaders disrupt the organizational roots that lead to a lack of respect for time and structure?
Guest 1: Randy Gaboriault Title: CIO,Christiana Care Health System
Guest 2: Tom Corrigan Title: SVP Finance and CFO, Christiana Care Health System
There will come a day when the CIO and the CFO can work together as true partners and allies. It will be when CFOs will see IT as more than just a cost center and the CIO will be able to prove IT’s value in a way the CFO can understand. Someday they will both speak the same language. For now there is work to be done and in some places a rivalry to overcome. Are CIOs and CFOs doing all they can to enable the success of the other? How can they align their risk priorities, simplify processes and reduce costs so that everyone is happy?
Guest 1: John Higginson Title: CTO, Wheels Inc.
Guest 2: Josh Bersin Title: Principal and Founder, Bersin by Deloitte
Guest 3: Steve Safier Title: Chief Transformation and Human Resources Officer, Panasonic North America
With a younger generation rising in the workplace, technology replacing more and more roles and new technology and data centric strategies demanding new skills that are short in supply, 2014 could be the year of the employee. Recruitment and retention will require new strategies and investments in this new normal. So how will HR be redefined? How will organizations begin taking career development seriously? How will we rewrite the traditional rules of acquisition and retention to win the war for talent?
Guest 1: Jim Davis Title : Vice Provost IT & Chief Academic Technology Officer, UCLA
Guest 2: Jim Wetzel Title : Technical Director, Platform Center of Excellence, General Mills
The potential of the Internet of Things in the Manufacturing industry suggests that as machines and processes begin to govern themselves, every step of a product’s journey will be interconnected. No longer is manufacturing confined to the traditional production process of raw materials to the finished good. Every step from the research and development, production, route to market, consumption and disposal of a product can and will produce data and insight in real time. Can this allow manufacturing to become an industry of innovation and profit? How are organizations envisioning making the most of this possibility, and in what all ways do they have planned?
Guest : Alan Berson Title: Learning Director at Wharton Executive Education and founder of Leadership Conversation LLC
There's nothing like the speed, strategic alignment and employee engagement and vision that strong start-ups have. Each has a certain magic that simply vanishes in a large, multi-department environment. Many leaders know the feeling of struggling to bring that magic back, but how can they without the same intimate, one-on-one conversations and close knit environment a startup allows? Just how can leadership eliminate the sterile, remote and distributed communication of the enterprise and find that lost spark?
Guest 1: Frank Buytendijk Title: Author, Research VP, Gartner
Guest 2: Kord Davis Title: Author, Co-Founder, Design+Strategy Forum
Big Data may be a dying buzzword, but the act of collecting and analyzing data to create new value and insights is here to stay. As data analysis practices get more sophisticated and companies are collecting even more data about their customers, business leaders and decision makers calling the shots on how a company uses that data must start to weigh the moral and ethical implications associated with all that is collected and acted upon. Now is the time to define words, risks and standards for which practices are serving the consumer and which are plain creepy. So how can leaders re-evaluate their company transparency and values as it pertains to Big Data? What universal principles can we set in stone to make data collection a morally sound endeavor?
Guest : Tricia S. Blair Title: SVP, Chief Digital Officer and Head of Enterprise IT Services, Lincoln Financial Group
The hiring of Chief Digital Officers has doubled every year since 2005. The CDO role is here to stay, and it is their job to put the customer first by being focused on strategy and execution, by never being afraid of failure and being able to recruit and retain talent that will get their enterprise and C-suite thinking digitally. If the new CDO wants to show business how they can get to the next level of growth and innovation through digital channels, how can he or she immediately come into the role and make an impact? What should be their primary responsibilities and goals in the first year on the job?
Guest : Carolyn Parnell Title: CIO and Commissioner of IT Services, State of Minnesota
An organization is like a puzzle, with each person a piece that fits snugly to make up the whole. It doesn’t work the other way around, and you can’t fit a round peg into a square hole. In order to achieve the greatest value and success from a team, an organization should help individuals identify what they’re really meant to do and how best they can excel in that area. The best leaders know how to apply those unique attributes to the universal goals that will help a company thrive. So what’s the road map to help an individual lead their own path and find within an organization’s puzzle just where they belong?
Guest : Frank Wander Title: Author, Former CIO and Founder of People Productive, LLC (Formerly The IT Excellence Institute)
A successful leader needs to offer direction and vision that goes beyond what is said and what is needed among the team. A leader must know a team's wants and needs before they do. He or she must know when to prod, when to coax and when to do nothing at all. A leader needs that Sixth Sense to help their team succeed. So just how do you tap into and hone that sense?
Guest 1: Gavin Nichols Title: VP of Strategy/EA/R&D Innovation IT, Quintiles
Guest 2: Richard Thomas Title: CIO and Global Head Technology Solutions, Quintiles
A mountain bike decked out with gears is built to travel up rocky, uneven climbs as well as slick, paved downhills. But an IT department focused on gathering requirements only has one speed, and for many groups that's way too slow. Two-Speed IT is built on the mindset that IT can move swiftly when needed to innovate and quickly implement projects that otherwise might go "rogue," but also maintain the low gear necessary to mitigate risk associated with business-critical IT operations. How can CIOs build a new ride to handle the many peaks, slopes and valleys of the IT environment?
Guest 1: Matthew Jennings Title : Managing Director, Bosch Software Innovations Americas
Guest 2: Troy Foster Title : CTO, Bosch Software Innovations Americas
In the industry of the future, software-based system and service platforms – such as the one supplied by Bosch Software Innovations – will play a large role. They will enable the real and virtual worlds to be connected and therefore enable communication between objects. Manufacturers have the potential to create predictable, seamless processes to reduce the costs associated with manufacturing operations. They have the possibility of adding new revenue streams and service opportunities. They can even soon craft entirely smart enterprises. It's all promised by The Internet of Things, and Bosch hopes to be at the center. But how does Bosch hope to support the manufacturing space to leverage IT to the fullest and see the complete value behind connected manufacturing? We speak with Bosch Software Innovations' Chief Technology Officer and Managing Director to find out.
Guest 1: Gonzalo Martinez Title: Director of Strategic Research in the Office of the CTO, Autodesk
Guest 2: Greg Morris Title: Strategy and Business Development Lead for Additive Technologies, GE Aviation, Former CEO Morris Technologies
Back in 1999, Napster put the music industry into the Wild West. With absolutely no regard or rules for intellectual property, music companies have had to find a way over the last decade to deal with the new technology possibilities. Today, 3-D Printing presents similar disruptive threats, but could it also be an opportunity for enterprise IT? How can 3-D Printing be leveraged to directly or indirectly support other products or lines of business? How will it make an impact on finances, operations and people, and could IT have an opportunity to lead the charge?
Guest 1: Dr. Chris Nøkkentved Title : Chief Technology and Security Officer, GECTO, HP Enterprise Application Services
Guest 2: Jeffrey Word, Ph.D. Title : VP of Product Strategy for Databases and Technology, SAP
“SAP HANA can help you dramatically accelerate analytics, business processes, predictive analysis, and sentiment data processing – all on a single in-memory computing platform.” In-memory computing is attaining a lot of hype as a new solution for organizations looking to become more agile, and SAP has been banking on their product HANA to become the new foundation of this movement. But the practical CIO will have reason to question the speed and the economics of SAP’s suite of tools in comparison to other platforms, as well as the entire in-memory database on which it is built. We ask SAP’s CTO if HANA can really hold up to such scrutiny.
Guest 1: Jeff Brzycki Title: CIO, Autodesk
Guest 2: Vineet Nayar Title: Former CEO, HCL Technologies, Author, and Founder of the Sampark Foundation
Employees should have the courage and the privilege to live and work not in the way others expect of them but in a way that's true to themselves. This is an idealistic vision across most organizations, but it's not out of the question. Everyone should be able to achieve a healthy balance of success, satisfaction and happiness in their life and work, but do most organizations just give that notion lip service? What can leaders do to build an organization where employees come first? How do you ingrain respect of a person's priorities in the way an organization functions and creates value?
Guest : Simon Jacobson Title : Research VP, Gartner
The Internet of Things (IoT) is gaining plenty of hype as a game-changing way of thinking for every industry. Those in the manufacturing space view it as a revolution, offering significant improvements to manufacturing processes as a way of making productions more efficient, agile and flexible. But is this all for real? Manufacturing business leaders will want to know which business applications within IoT are having the most impact and find the proof points that these applications can deliver on the value they promise. So to what extent are manufacturing organizations adopting these solutions and approaches, how have they been able to handle added complexity, where are they finding ROI, and is this new paradigm currently feasible and cost effective for most industry players?
Guest 1: Claudia Keith Title: Chief Communications Officer, City of Palo Alto, CA
Guest 2: Jonathan Reichental, Ph.D. Title: CIO, City of Palo Alto, CA
Social media hasn't just empowered today's kids; it has enabled business leaders to more effectively communicate, think strategically and facilitate an agile, responsive organization. But many leaders still harbor perceived fears of security risks if not the danger of losing their jobs. Others just don't think they have the time or the need. What needs to change in order for business leaders to be able to become a true social media maven and deliver what is expected of them?
Guest 1: Dr. Roger R. Schell Title: Professor, USC/ISI, University of Southern California
Guest 2: Roy Mellinger Title: VP and CISO, Wellpoint
As the threats of APTs deepen and become increasingly difficult to prevent or detect in a timely fashion, CISOs are rethinking the approach to security, pooling their efforts and information to attain better intelligence on how to respond quickly and appropriately to mitigate damage. What we’re seeing is Big Data transforming into “Big Intelligence” in the security space, with CISOs aiming toward a shared information network by utilizing Big Data and the combined information of those fighting the good fight. So how can we enable such a “Big Intelligence” network, how can CISOs derive actionable intelligence from it, and how will it help us get a step ahead of the bad guys?
Guest 1: Bob Krestakos Title: VP, CIO & Americas Operations, Steelcase Inc.
Guest 2: Charles (Chuck) Walker Title: Director, Information Technology, Simulation Engineering, Steelcase
Guest 3: Robert (Bob) Hendriksen Title: Plant Manager, Kentwood West, Steelcase
The expectation of IT and the CIO has risen to the point that innovation and finding value outside of operations is a necessity. IT can no longer just allow projects to keep running, but in many cases, working on new ideas to improve simply doesn’t fit the resource plan. But what if through Lean Manufacturing inspired principles, IT was able to gain some head room to invest in innovation within IT and the rest of the business? This was the idea at Steelcase, where focusing on continuous improvement meant getting the entire IT organization to adopt the vocabularly of the factory floor. So how did Steelcase's IT create strategies to achieve those breakthrough improvements?
Guest 1: David Mathison Title: Founder, CDO Club, Curator, CDO Summit
Guest 2: Sergio Corbo Title: Former CMO, GE Energy Management Industrial Solutions
The word “digital” has expanded its definition to touch not just the Internet but mobile, social and local platforms, and the expectation is that digital business strategies must include everything digital. Who will be the agent of change in charge of the entire online business unit? Enter the Chief Digital Officer. Has the need for this role grown out of the conflict between the CIO and CMO? Is it possible these two roles will evolve and be impacted drastically before the year is up? And with such broad needs, what all should fall under the “digital” purview? How will companies successfully combine all of their digital, business, marketing and technology needs?
Guest : Scot Berkey Title: Managing Director Full Peak LLC, Former CIO
Much of a person's emotional intelligence is built on their individual endeavors of self-awareness, self-assessment and self-regulation. The strongest leaders demonstrate, and are expected to contain strong emotional intelligence, but it's less of an expectation of a leader's team, and that leader's behavior doesn't necessarily trickle down. How can a leader instill a culture of "social competence" such that your team can strengthen communication, avoid conflict and engage in healthy support and collaboration? How can we make emotional intelligence part of the internal DNA?
Guest 1: Michael Israel Title: Senior Vice President and CIO, Six Flags
Guest 2: Morgan Geddie Title: Associate Dean, Department Chair and Professor at California State University Chico, Recreation, Hospitality and Parks Management Department
The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?
Guest 1: Jay Ferro Title: CIO, American Cancer Society
Guest 2: Mark Shaver Title: VP & CIO of Joy Global
Growth is a leading priority for many C-Suites, and yet many companies still struggle to make an impact. We all want market expansion, an enriching customer experience, the capability to predict consumer behavior and create flexible business models while minimizing the effect of such a volatile external environment. But what does it take to identify these opportunities for growth? What is preventing organizations from developing practical strategies and constructing support processes and systems in order to achieve their growth objectives?
Guest 1: Atti Riazi Title: Assistant Secretary-General & Chief Information Technology Officer at United Nations
Guest 2: Chandra Dhandapani Title: SVP and Divisional CIO, Capital One Financial Services Division
What does it take to build a strong brand? It has to provide consistency, convenience, quality and overall value. A strong brand is one that people can trust. Some departments have been successful in maintaining a consistent presence with business and their end users, but how strong is IT’s brand today? Is IT doing what it takes to listen, to deliver, to be visible and to be seen as a catalyst of real change and innovation? For those groups who have mastered this experience, how have they been able to do so consistently, and what’s preventing others from following their lead?
Guest : Dr. John Kotter Title: Head of Research at Kotter International, Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School
You can't keep doing the same thing and expect a different result, and it's a hard fact that organizations are specifically designed such that they receive consistent results. But if the organization wants change, it requires a change leader who has what it takes to enable a transformation in the internal culture, earn strong executive sponsorship, restructure their organization and better align their workforce. What does it take for a leader to enable change in a dynamic age of upheaval, innovation and disruption?
Guest 1: Dr. Jon Gant Title: Director of the Center for Digital Inclusion, Professor at Graduate School of Library and Information Science at the University of Illinois
Guest 2: John Windhausen Jr. Title: Executive Director of the Schools, Health & Libraries Broadband Coalition
Over five billion people, nearly two thirds of the world’s population, are without Internet access. Attempts to bridge the gap of this Digital Divide have struggled due to poor infrastructure and an inability to generate greater commerce or quality of life. But new innovations with mobility have made it such that people can receive 3G connectivity in places without electricity. So can global Internet connectivity have the necessary gradual impact on a region’s economy and living conditions in order to see a significant change? How are governments, the commercial sector and non-profits joining hands to contribute to this cause, and how can working on this help solve the impoverished world’s other priorities?
Guest 1: Bob Baskerville Title: Chief Information Officer, Scripps Networks Interactive
Guest 2: Kathy Edwards, Ph.D. Title: Senior Lecturer Department of Management, University of Texas, McCombs Business School
Kids say the darnedest things. If you took your son or daughter into your office, what questions might they ask? They would ask the simplest questions about why you do what you do, what each tool does and how you go about each process. Would you have good answers for him or her? We often don't stop to ask the fundamental questions that would challenge the status quo. We're too focused on the strategy and the visionary end goal to ask the basics first or to find the waste in what we're doing. So what would it take to build leaders and an entire organization that thought this way?
Guest : Larry Biagini Title : Chief Technology and Security Officer, GE
Traditionally, cloud has been seen as having major security vulnerabilities. Is it now possible to ensure that corporate and customer data is protected when used over public and private cloud services? What new security policies and architectures actually take advantage of cloud delivery in order to increase the levels of security?
Guest 1: Debbie Simkins Title: Associate Vice President, Office of the CIO for Molina Healthcare, Inc.
Guest 2: James H. Sills, III Title: Cabinet Secretary and Chief Information Officer, State of Delaware
When IT teams try to rationalize which project to invest in, where to appropriately allocate IT spend and how to respond as business constantly changes, the process put in place is often over-engineered. We see the budget utilized ineffectively and unnecessary delays as we try to standardize everything to find a compromise where both business and staff are happy. It results in the team getting focused on how to execute that process rather than determine how to achieve the right outcome. How do we learn to minimize and prevent becoming a victim of the process?
Guest 1: Teresa Shuchart Title: Deputy Chief Information Officer, the Commonwealth of Pennsylvania
Guest 2: William G. Halnon Title: Senior Vice President & Chief Information Officer, Republic Services Inc.
We aspire to do more, dream more, learn more, and become more, and for better or worse, the traditional wisdom has been that we need to accomplish more in order to get more. But for many, experience, trial and error says differently. We pile on more projects, goals and objectives and lose sight of the one unifying vision that defines us as a company and as leaders. So how can leaders learn to step back and only move forward by putting one foot in front of the other at a time? How do we avoid becoming task managers and get back to being leaders? When everyone is “leaning in” to get ahead, does it make sense to “lean out” for a change?
Guest 1: Becky Blalock Title: Former SVP & CIO, Southern Company; Author
Guest 2: Brenda Decker Title: Chief Information Officer, State of Nebraska
Part of a CIO’s job is to instill confidence in your team that you’ve got everyone’s back. Demonstrating that you know what’s important to your team and to your business can go a long way toward building productivity, connectivity and a willingness to ascend and grow within the organization. But a leader can’t make someone confident, only help people find their confidence. What are the principles to investing in your employees? How do you build that platform of risk-taking and opportunity for your team to stand on?
Guest : Wayne Shurts Title : Executive VP & Chief Technology Officer, Sysco
Cloud Computing, Big Data and mobility arguably share similar intrinsic features such as distribution, and geographical dispersion. How can you utilize these common intrinsic features to invite Big Data and mobility into your organization, leveraging an existing cloud infrastructure, at a low risk, low cost and with high resilience to meet changing business demand?
Guest 1: Fawn Germer Title: Global Leadership Speaker, Bestselling Oprah Author and Women's Leadership Expert
Guest 2: Janet Sherlock Title: Chief Information Officer, Carter's, Inc.
We want to be able to promote gender equality within IT just as the world has done so within other industries. Numbers suggest that fewer women entering into science, technology, engineering or math fields that might lead to a leadership role in technology. So it remains important that we identify the state of women in IT and business, what’s causing the disparity between men and women and how we get to an ultimately level playing field. How are organizations prioritizing the recruitment and education of women in the technology field? How are existing leaders making the case that a role in IT can help women to achieve their wants, needs and dreams?
Guest : Jon Walton Title: Chief Information Officer, County of San Mateo, CA
A leader isn’t born in a day but in a lifetime. A leader needs to grow and refine their craft and their influence day in and day out. So let’s take a deep look at everything it takes to make sure a leader is maximizing their potential and developing in the right way. What kind of qualities do we see on display? How do they build their reputation and respect among their team over time? How does a great leader keep that process from breaking down?
Guest 1: Greg Schwartz Title: Chief Information Officer and SVP Information Technology, USAA
Guest 2: Heather Hernandez Title: Senior Research Engineer, USAA
Guest 3: Ryan O’Leary Title: IT Technical Director, USAA
For as much as the current generation loves to bash the 20-somethings entering into the workforce and assign clichés about their demeanor and work ethic, the reality is that this group will one day be the industry leaders and is currently among the group leading the charge of a digital revolution. So rather than thinking about what management practices will work best for “them” how can the current generation help pave the way for the future? If the value in the workplace to millennials is a better corporate environment, a reinvented virtual enterprise, BYOD policies and more flexibility on the whole, how are we modernizing to meet those expectations?
Guest : George Surdu Title : Executive Vice President and Chief Technology Officer, Comerica
In planning your application and infrastructure environment, an essential step is to determine their cloud suitability. How do you go about determining that? Since each application and infrastructure element may have its unique provisioning needs, how do you transform or modernize these elements to run on one cloud foundation? Can you plan all this upfront or have to play it by ear as you unearth the intricacies?
Guest 1: Doug Henschen Title: Executive Editor at InformationWeek
Guest 2: Dr. Phil Shelley Title: Former CTO, Sears Holding
Big Data has exploded as a field, and with it will come a massive flux of new openings within IT organizations. Half the battle is finding the right talent when to some extent these jobs and these skills don't even exist yet, but an equal challenge is in defining the various Big Data roles for your organization and industry given the broad variety of skills and competencies that maintaining Big Data will require. How exactly does a Big Data job differ from something related to "analytics," "statistics" or a "data scientist?" What approaches on the whole will help integrate Big Data hiring into regular IT staffing duties?
Guest : William A. Brindley Title: Former Chief Executive Officer at NetHope, Special Advisor in the Social Sector
Philanthropic organizations across the globe all have a single goal; we want to work together to make the world a better place. The cause could be ending world hunger, poverty, disease or lack of education, but the intention is the same. The trouble lies in organizing all of those different parties who can help contribute money, resources and services onto that one unified vision. So how are NGOs starting to think like businesses in order to compete, deliver expectations and quantifiable change such that they can see a difference? How is new technology helping to produce more transparency, agility and information sharing toward this end goal?
Guest : Kevin Novak Title: CISO & IT Risk Manager, Northern Trust Corporation
Threats to your enterprise have as much chance to come from around the globe as they do across the hall. This much is obvious to the savvy CISO. Your organization may have governance policies in place along with proper education on privacy and security within your organization, but is it possible that investment dollars are not entirely going where they belong? To what extent are organizations overlooking internal security threats? What kind of internal threats are most concerning, be they malicious or unintentional? And where should CISOs be refocusing their efforts? Kevin Novak will be speaking today at the SC Congress in Chicago on the topic "Security, Privacy and Whistleblowing".
Guest 1: Dr. Barb Kunkel Title: Chief Information Officer, Troutman Sanders, LLP
Guest 2: Professor Joseph L. Badaracco Jr. Title: John Shad Professor of Business Ethics at Harvard Business School
The world in which we operate moves so quickly that it's ill-advised for a leader to devote an organization's undivided attention on one thing or one direction for too long. So in an effort to be nimble and flexible to changing conditions, a leader will make evolving commitments to many markets, funding or technology. But wouldn't doing so put added stress on people within the organization scrambling to meet all these diverse commitments? How does such decision making impact an organization? What are the pros and cons and how should a leader respond?
Guest 1: Dan Lohrmann Title: CSO, Department of Technology, Management & Budget (DTMB), Cybersecurity & Infrastructure Protection, State of Michigan
Guest 2: Elayne Starkey Title: CSO, Department of Technology and Information (DTI), Delaware
Even in our modern workplace, we’re still having discussions about gaps in our BYOD security policies or that many companies don’t even have one in place. If you listen to many blogs or vendor white papers, employees are utilizing workarounds, executives are being careless and many organizations are still living in the stone age. Aren’t we just peddling fear at this point? What do we have to do to put these concerns behind us? How bad is the problem really, and what can we focus on so far that’s actually worked as a benchmark moving forward?
Guest : Kevin M. Larson Title: VP and Chief Information Officer, AAR Corp.
Many qualities define an effective manager, and many people can do the job. But in a day and age where the expectation is not the productivity you can deliver but the value you can generate, those who will become the true leaders of an organization are the ones who can make a real impact. So how do you groom a tactician built on process and productivity into a strategist who lives and breathes ideas and innovation? What personal hurdles does that individual need to get over to reach that next phase of their career?
Guest 1: Deena M. Amato-McCoy Title: Research Analyst, Retail & Consumer Markets, The Aberdeen Group
Guest 2: Richard C. Hollinger, Ph.D. Title: Professor, University of Florida in Gainesville, Chair and a tenured faculty member of the Department of Sociology and Criminology & Law
As retailers aggressively grow and evolve to fight the threat of digital disruption, one equally prevalent threat is an actual security risk. Retailers need to be able to provide a secure customer experience in order to drive competitive advantage and differentiation, and that means protecting the organization at the store front and the back end. As new forms of payment, mobility and online touch points are being introduced, how are retail CISOs meeting compliance needs and securing the many wide reaching points of entry? How can data driven approaches from other sectors of the organization be used to bolster security efforts, and how conversely can security support retail's revenue-generating ventures?
Guest 1: Adam Hils Title: Research Directo Network Security, Gartner
Guest 2: Michael P. Wilson Title: Vice President, Chief Information Security Officer, McKesson
Guest 3: Roy Mellinger Title: VP and CISO, Wellpoint
In today's security landscape, cases of cyber espionage and advanced persistent threats (APTs) have rendered many traditional cyber security practices and vendor software completely ineffective. Big Data has shown potential in providing deeper insights into these sophisticated attacks, but CISOs need to be able to be proactive, they need to understand the threats of APTs and their impact on the enterprise and they need to share that information among peers, the executive suite and the rest of the organization. So how can we allay some fears about the extent of these threats while also building an information pipeline designed to keep us vigilant?
Guest 1: James L. McQuivey, Ph.D. Title: Vice President, Principal Analyst, Forrester
Guest 2: Naomi Fried, Ph.D. Title: Chief Innovation Officer, Boston Children’s Hospital, Harvard Medical School
Guest 3: Richard Roth Title: Vice President. Strategic Innovation, Dignity Health
The idea behind Digital Disruption is not just an ongoing threat to how business will operate but a mega-trend that will dictate the future of how business operates in virtually every industry. If digital disruption will affect not just communication and worker skills but also consumption, competition and plain market forces, how is the business evolving and making this disruption an opportunity? How will business model new corporate strategies that affect our cost structures and revenue streams? How is business managing the next generation of workers to make this disruption possible? How is business aligning with IT such that IT can help support this effort?
Guest : Colin Brown Title: Professor, Kanbar Graduate Institute of Film & Television, Tish School of the Arts, NYU; Editorial Director Slated
The movie industry is at a crossroads. Record box office numbers are coming in with each summer blockbuster and the major Hollywood movie studios are posting stock market highs, but attendance is uncontrollably dropping as movie theaters lose audiences to television and on-demand streaming. Online services are seeing success using Big Data as a means to better understand their users. How can Big Data be used to help a movie reach an audience or change the way content is consumed? Can it also change the way the movies are made? If so, to what extent, if any, do we want technology impacting the art of the movies?
Guest : Derek Brink Title: Vice President, Research Fellow, IT Security and IT GRC, The Aberdeen Group
In the same way that new security measures can help organizations better enable Big Data, utilizing Big Data can help improve and transform enterprise security practices on the whole. If we think about security in the context of Big Data, the proper utilization of data can help organizations achieve better insights and become more predictive and proactive in their security measures overall. So what are the steps to making this security transformation possible?
Guest : Dr. Roger R. Schell Title: Professor, USC/ISI, University of Southern California
Big Data in its early stages has opened up a world of new opportunities for businesses to derive value. And yet the unexpected consequence of that opportunity is that all the new insight that is now available to you is also available to those looking to do harm. This new data that is not secured in the same way as the rest of your organization could provide hackers deeper insight into when you are most vulnerable or susceptible to take a loss. So in what ways can we go about safeguarding against the loss of this information and enable security throughout the Big Data life cycle?
Guest 1: James Euchner Title: Vice President Global Innovation, Goodyear Tire & Rubber Company
Guest 2: Professor Eric von Hippel, Ph.D. Title: T. Wilson Professor of Innovation Management at the MIT Sloan School of Management; also Professor of Engineering Systems at MIT
What if our organization's users had the ability to innovate products, services, customer touch points, customer satisfaction and processes with minimal cost, risk and hand-holding from upper management? Is it possible? To some extent it's already been done, but it's arguably happened by accident. What kind of framework or platform would we need to provide our employees with this autonomous capability to go about their workday? What combination of people, processes and governance would be required such that this ability to innovate from the bottom-up becomes a sustainable norm and not an exception?
Guest 1: Charlie McMahon Title: Vice President of IT and Chief Technology Officer, Tulane University
Guest 2: David Kuntz Title: VP Research & Adaptive Learning, Knewton Inc.
Today’s students are struggling with high admission costs, a tough job market and poor graduation rates in an education system that’s failing them. Education reform is currently on the table, but while online courses and new software might be a next step, they’re not the transformative force the industry needs. Big Data on the other hand is designed to be personal, predictive and analytical. Not only can it enable higher education schools to address admissions and financial aid, but it can go a long way to making school count for our kids. So in what ways is Big Data being implemented throughout the education ecosystem, and how can we innovate on the whole?
Guest 1: Kellie A. McElhaney Title: Author and John C. Whitehead Faculty Fellow in Corporate Responsibility, Faculty Director, Center for Responsible Business Berkeley-Haas, University of California, Berkeley
Guest 2: Tim Mohin Title: Director, Corporate Responsibility at Advanced Micro Devices (AMD)
A business is NOT just in business to make money. Executives can fall back on the long standing tenants of capitalism and answer only to shareholders and Wall Street, but in the reality we should live in, a business has an obligation to its customers, to its employees and to the world in which it lives. In a volatile economy and shaky job market, thinking about long term benefits to the country and the altruistic deeds we aspire to are as important now as ever. So who will lead the charge? What choices will shake up the institutions and strive not just for higher profits but a better tomorrow?
Guest 1: Dr. Richard L. Routh Title: Director of the Institute for CIO Excellence and the senior business informatics faculty member at the University of South Carolina
Guest 2: Frank Wander Title: Author, Former CIO and Founder of People Productive, LLC (Formerly The IT Excellence Institute)
For an organization juggling multiple priorities at any moment, leaders need to make quick, yet reasoned decisions. It’s imperative that anyone within the organization voice their concerns in a timely, candid fashion. Having that shared, collective wisdom amongst your staff can help your organization move ahead with comfortable assurance in their decisions. So how do we foster an organizational culture that is thoroughly candid and open such that real decisions can be made across the board and not just from the top down?
Guest : Adam Silverman Title: Principal Analyst, Forrester(Omni-Channel)
The retail industry has been aggressive in their e-commerce efforts and reaching customers on multiple touch points, both online and in the brick and mortar locations. But as consumers increasingly demand the ability to use all channels, be it in-store with a customer service rep, online, through mobile, on TV or in a catalog, retail can use omni-channel strategies to realize the full potential of digital both online and off. Where are we in enabling this seamless experience such that retailers can achieve this transformation? What innovative steps have been taken thus far, and what results have we seen that would justify an ongoing investment?
Guest 1: Jacqueline M. Vose Title: Principal, Customer Experience, Greenwich Associates
Guest 2: Ron Balmer Title: Principal, Client Experience, Greenwich Associates
With increasing customer demands and an entirely different market landscape brought about by numerous touch points and ways to interact, banks can no longer expect to earn customer loyalty simply by providing new perks and services. Banks need to be seen as human, relatable, reliable and trusting. But doing so is a big task, and it involves meeting consumers on multiple levels, adopting new mobile solutions and innovating the industry on the whole. So how do we start?
Guest 1: C. Scott Blanchette Title: SVP & Chief Information Officer at Vanguard Health Systems
Guest 2: Frank Modruson Title: CIO, Accenture
Technology has enabled exponentially larger percentages of workers within organizations to telecommute from home and from abroad, and many companies have seen the benefit of this workplace transformation. But technology alone will not help make that transition. What are the challenges to making your virtual enterprise effective? How do you determine what roles can realistically be performed virtually while still staying high performing and maintaining environmental trust? What changes in policies, procedures and the style of leadership have to be made? How has technology posed new, unexpected challenges, and are we certain this shift will mean a positive ROI?
Guest 1: Professor Mohanbir S. Sawhney Title: McCormick Tribune Professor of Technology and Director, Center for Research on Technology, & Innovation, Kellogg School of Management, Northwestern
Guest 2: Rom E. Hendler Title: Chief Marketing Officer, Las Vegas Sands Corporation
IT and Marketing are being brought together based on technology, but if these two departments want to produce value at the appropriate speed at which each can deliver, the partnership between the CIO and CMO can no longer be peripheral. What will a shared agenda that spans brand awareness and technology look like? What are the challenges to improving customer experience, how will the CMO and CIO work to understand and manage individual roles within Marketing and IT, and how will IT and marketing merge their goals and priorities in promoting value to a common ground?
Guest 1: Mauro Bonugli Title: Global Senior Technology Executive & Advisor, Warburg Pincus
Guest 2: Allan Hackney Title: SVP & Chief Information Officer, John Hancock Financial Services
Consumers have latched on to the idea of mobile banking as quickly as the financial services industry has rolled out mobile options. But there are so many creative solutions in the marketplace, we’re now juggling how to implement and solve the problems facing these new technologies while still looking toward the future. What are financial services technology leaders doing to build a strong foundation to help realize these new and increasingly demanding mobility innovations?
Guest 1: (Dr.) Frank Sirianni, Ph.D. Title: Vice President and Chief Information Officer, Fordham University
Guest 2: Dr. Robert F. Hurley Title: Professor of Management, Fordham University & President, Hurley Associates
The contrast between an enterprise with a high level of organizational trust and one with a lack thereof could mean a world of difference in productivity and overall success. How as a leader do you go above and beyond to work to build an exemplary model of trust between employees, leaders, groups and departments? What are the steps that must be taken in order to build organizational trust and a healthy culture such that new business improvements can be made? And as times change and generational gaps deepen, how can you work to maintain that trust?
Guest 1: Harun Rashid Title: VP Global Health Services and Chief Information Officer, Children’s Hospital of Pittsburgh - UPMC
Guest 2: Dale Alverson, MD Title: Medical Director of the Center for Telehealth and Cybermedicine Research at the University of New Mexico
The idea behind telemedicine has well-publicized benefits to improving healthcare delivery, but part of the reason behind its slow adoption has been that the term itself has broadened to include video conferencing, store and forward technology and remote monitoring. And as healthcare mobility solutions grow, the definition is further blurring the lines on how to address remote treatment. So how can we combine these two concepts? How can mobile solutions be used to enable telemedicine and a wider use of Electronic Medical Records while addressing security, data and infrastructure concerns?
Guest : Alex Z. Pettit Title: State Chief Information Officer and Secretary of Information Technology and Telecommunications
There are constant opportunities and threats that have the potential to change the way a business operates, however little or great their impact. Businesses need the capability to handle complex, interconnected and unpredictable events. Organizations must quickly set up, detect, and analyze the information they need to ensure the action they take is timely and relevant. Have we mastered the art of identifying and addressing complex events that are either organic or man-made? What are the recent challenges and innovations that can help business get a better grip on complex events?
Guest 1: Mario Faria Title: Data Strategy Advisor, Boa Vista; Big Data Advisor at the Bill and Melinda Gates Foundation; Member of the MIT Data Science Initiative
Guest 2: Eugene Kolker, PhD Title: Chief Data Officer at Seattle Children’s and Head of the Bioinformatics & High-throughput Analysis Laboratory at Seattle Children’s Research Institute
As data and data management have rapidly become drivers of potential business value, discussions over the need for a Chief Data Officer to champion data strategy have been pervasive. But let’s assume the need is prevalent; how will this person realistically make a valuable input in the enterprise? What should be the CDO’s end goal, and how does a CDO make sure that in the first year on the job, things get done?
Guest : Chris Moyer Title : Chief Technology Officer, Fellow, HP Enterprise Services
"Enterprise Cloud Services – Virtual Private Cloud is a flexible cloud computing infrastructure that enables the enterprise to transform and embrace new economics, improved business agility and secure systems at high levels of availability and responsiveness.” Numerous small vendors already offer private clouds people can rely on, but now HP has thrown their hat into the ring. What makes their Virtual Private Cloud ideal? How cost effective, useful or mature of a solution is this? We hear from HP’s CTO and ask all the necessary questions so you don’t have to.
Guest 1: Rick Hopfer Title: Chief Information Officer, Molina Healthcare
Guest 2: Dr. C. Martin Harris, MD., M.B.A. Title: Chief Information Officer and Chairman of the Information Technology Division of Cleveland Clinic
Big Data may be the next big thing in healthcare delivery, but it seems as though the ideas are getting ahead of the reality. While the usage of electronic health records has gone up drastically, what is the state of related data management and integration? Are we truly ready to take on the unstructured clinical data, apply Big Data analytics and offer coveted insights to appropriate parties?
Guest 1: Tricia S. Blair Title: SVP, Chief Digital Officer and Head of Enterprise IT Services, Lincoln Financial Group
Guest 2: Thomas A. Bayer Title: Chief Information Officer, US SEC
Intuitively, most financial services see the obvious use cases of big data: gaining consumer insight, responding to greater regulator pressures, analyzing risk, and introducing operations efficiencies. Does big data seem to have the potential for this industry to deliver competitive advantage? If yes, then how?
Guest 1: Bertram "Bert" S. Reese Title: SVP and Chief Information Officer, Sentara Healthcare
Guest 2: Affan Waheed Title: Executive Director, Application Development, Mercy Health
The idea of “wellness care” is that of promoting not just a physically fit body but an all-around healthy lifestyle. Numerous industries from healthcare providers, insurance companies, government agencies and corporations touch a person’s life in a variety of ways, and all are poised to help aid this person’s lifestyle choices. Do advances in mobile solutions now make this more possible given how consumers and organizations connect? If so, what benefits could this have to consumers and businesses more broadly, and what realistic steps need to be taken to work toward healthier living?
Guest 1: Ellis Burgoyne Title: Chief Information Officer and Executive Vice President, USPS
Guest 2: Cavan Capps Title: Chief DataWeb Systems at the U.S. Census Bureau
Big data has the potential to be used to speed up our response to health crises, provide our soldiers with superior information capabilities and enhance interagency intelligence. How are the different departments and agencies coordinating this cohesive effort to ensure the said end benefits are being realized?
Guest 1: Michael Armstrong Title: Chief Information Officer, City of Corpus Christi, Texas
Guest 2: Gail M. Roper Title: Chief Information Officer and Community Relations Officer, City of Raleigh, NC; member, CIO Executive Council
Mobility has the potential for more than paying for itself by increasing the amount and quality of work employees can do in the field. It can reduce government task process time from weeks to days or hours, shortening response time to customers, cutting travel time, decreasing equipment expenses, and eliminating occupancy costs. So what’s holding back some government CIOs from going full throttle? Are they not ready? Are there budget constraints? Is BYOD still an issue for Government agencies? And what about other early adopters? Have they really realized the potential after jumping on the mobility bandwagon? What is the current state of mobility in government, and what hurdles do we still need to get over?
Guest : Mamatha Chamarthi Title : VP and Chief Information Officer, CMS Energy
Utilities already have to focus on maintaining their resilience in the face of natural disasters and other threats to the grid. But now smart grid is posing cyber security threats that could further affect a utility’s ability to recover. What sorts of new risk analysis and emergency framework policies need to be in place to prevent catastrophic damage to machinery, supply chain or the digital network?
Guest 1: Robert Steven Kaplan Title: Martin Marshall Professor of Management Practice in Business Administration, Senior Associate Dean for External Relations, Harvard Business School
Guest 2: Keith Zecchini Title: Global Chief Information Officer, Parsons Brinckerhoff
Any particular program or project that is coming to a close inevitably brings about a level of change that can be tumultuous. With a particularly long or popular program finally ending, any number of internal problems or opportunities for pushback can ensue. How does a good leader take everything in stride and get everything finished up appropriately? How does a leader alleviate internal stress as to what’s on the horizon?
Guest : Mark Wyatt Title : Vice President for Grid Modernization and Distribution, Duke Energy
If we want to achieve ongoing smart grid optimization, we can’t do so without actionable intelligence. It’s needed to correct deficiencies throughout the power delivery system, not just to the customer side of the meter, but to transmission, substation and distribution systems. All the real-time data points being collected across it -- generated by millions of wireless sensors and other smart interconnected devices -- is creating one of the biggest Big Data challenges out there. So what's the plan?
Guest 1: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation
Guest 2: James H. Sills, III Title: Cabinet Secretary and Chief Information Officer,State of Delaware
When starting any new program, there’s a sense of uncertainty that comes with any disruption. Introducing something new to an existing, well-oiled workflow could throw a wrench into your people, process, policy or pocketbook components. What should a leader do to manage a new beginning as systems and relationships break down? How can a leader encourage a change?
Guest 1: Michael Maoz Title: VP Distinguished Analyst, Gartner,
Guest 2: Danny Saadon Title: Vice President, EL AL Israel Airlines, North & Central America
At home, work, in the airport or in the air…an airline customer can be touched in many ways: Personalized offerings, frequent travel rewards, and last but by no means least, a pleasant in-flight experience. These are what the customer expects and their delivery directly impacts customer allegiance! Are airline carriers delivering on these things? Where are the shortfalls? To what degree can technology help by positively impacting customer loyalty?
Guest : Dr. Dirk E. Mahling, CMVP Title : Chief Information Officer, Seattle City Light
The current trend in going green is producing clean gas, finding renewables and maintaining energy efficiency. If the government seed money allocated for smart grid is any indication, a green smart grid may be the best approach to reducing your carbon footprint. But how do we know that this isn’t just another green technology bubble like solar energy? How can IT help to capitalize on these initiatives? What can we do now to ensure we will see our investments in this technology 20 years from now?
Guest : Francesca Gino, Ph.D. Title: Associate Professor of Business Administration, Harvard Business School
In the face of ambiguity, uncertainty, and conflicting demands, the most important thing that leaders do is make judgment calls. The decisions and judgment calls made in the people, strategy, and crisis domains have the most impact on the well-being and sustainability of an organization. How are we doing in this area? Must we rely on the innate strengths of who we hire or groom to become the leader? What can be done so our current and upcoming leaders hone this very important skill?
Guest 1: Joseph D. Sniado Title: Senior Vice President, Chief Information Officer, Standard & Poor’s
Guest 2: Frank Wander Title: Author, Former CIO and Founder of The IT Excellence Institute
In an organization’s attempt to cut costs and meet business demands, there’s a perceived notion that IT leaders are creating a ruthless environment in which workers are treated as cogs in a larger machine. But this culture, whether a myth or a tough reality, can ultimately undermine performance. How do we reduce the damage to our most precious human resources and still deliver profitability and shareholder value?
Guest : Ravi Pradhan Title : Vice President of Technology, Siemens Smart Grid
The smart grid infrastructure will inevitably produce an explosion of data, and utility may need to have a comprehensive information management ability to handle it. While many organizations are still struggling to modernize their legacy infrastructure, isn't going digital too big a leap? What’s the strategy to meet smart grid challenges and reach the end goal? Do they have the internal capability to manage this disruptive transformation?
Guest 1: Harriet Tregoning Title: Director, Washington DC Office of Planning
Guest 2: Gary Foster Title: CTO of Massachusetts Bay Transit Authority (MBTA), Boston, MA
Guest 3: Dennis Gribble Title: VP and CIO, Idaho Power
Building a smart city will take real effort by businesses to meet rising populations and industries with escalating needs. Utilities, IT and telecommunications need to collaborate to provide smart solutions for the community, anything from transportation, water, waste management and building systems to address new demands. How will so many elements related to technology, sustainability and even citizen well-being be integrated into our infrastructure? How will the private sector work together with local governments to find creative solutions, and who’s going to pay for it all?
Guest 1: Valerie Gamache-O'Leary Title: CIO, The Ottawa Hospital
Guest 2: Dale Potter Title: SVP Strategy and Transformation, The Ottawa Hospital
Caring for a sick patient in a hospital is a long, delicate process. Physicians need to be informed of a patient’s status such that they can make decisions about their care and provide steps to recovery. The Ottawa Hospital realized that this lifecycle needed to be less cumbersome and more focused on the patient. Introducing mobility to the hospital in targeted sectors was a way to provide patient care with more efficiency and quality. But a few tablets didn’t solve all their problems. What was their journey in leveraging mobility to deliver the next level of patient care, and what lessons can they provide to other hospitals looking to make mobility a priority?
Guest 1: Sen. Shane Broadway Title: Interim Director, Arkansas Department of Higher Education
Guest 2: Claire Bailey Title: Director of the Arkansas Department of Information Systems (DIS), Arkansas Chief Technology Officer (CTO)
The Arkansas government recognized that students in their state were not finding easy ways to receive financial aid. The Department of Higher Education saw a public need and business value to boost engagement in their community. How did they use mobility to streamline the application process and make it more accessible and easier all around? Why is Arkansas' YOUniversal app transparent and useful in a way that other states have struggled? What lessons can they provide to make mobility a priority for states looking to connect more deeply with the public?
Guest : Bob Kantor Title: Leadership Mentor, CIO Coach
What makes a leader “authentic”? It’s a person who is understanding of the surrounding world, has true character, makes a difference, leads by example, sees the forest through the trees and inspires others to follow suit. This may be obvious to many business executives, but not everyone is seeing groundbreaking results. How do we know we’re doing what we preach?
Guest 1: Michael Hugos Title: Author, Speaker and Principal at Center for Systems Innovation
Guest 2: Mark P. McDonald Title: Group VP Executive Programs, Gartner, Inc.
It is not uncommon to see enterprise transformations fail due to a lack of enthusiasm from your employees. But now imagine a strategy inspired by video games, one that uses technologies and techniques designed to motivate enterprise staff through feedback, measured achievements and incentives. It’s called Gamification, and its claim to fame is that Gamification can not only improve workplace engagement and productivity but also increase the success rate of enterprise transformations. Is this just another management fad or are there some winning ideas to this game?
Guest : Venkatram Ramaswamy Title: Professor of Marketing and Computer and Information Systems, Ross School of Business, University of Michigan at Ann Arbor
What are the hot topics in business today: Big Data, Cloud Computing, Social Media, CRM? These are all game changing technology innovations, and yet in increasing numbers of businesses, the adoption of this next wave of thinking is being pushed by the Marketing department, not IT. CIOs have a seat at the table, but have they been able to demonstrate the value of these technologies in the way that CMOs have? On the other hand, Marketing has been driving the ideas, but don’t they need IT’s support to fully deliver what they promise? Who then is winning the race in value creation? Is this even a race?
Guest 1: Dr. Kevin Kramer, Ph.D. Title: Head of Sales Analytics and Optimization at Aetna
Guest 2: Dr. Kathe Fox, Ph.D. Title: Head of Informatics, Aetna Financial
Metric identification, data collection, comparing and contrasting, focused action and sustained improvement... these are the elements needed for the sales function to be more effective and help individuals and organizations to make their sales numbers! Obviously, Sales can no longer depend solely on transactional data, since there is more to understanding how, why, and when people buy. Could Big Data help in this endeavor?
Guest 1: Raymond J. Oral Title: SVP & Chief Information Officer, CNA Financial
Guest 2: Bill Oates Title: Chief Information Officer, City of Boston, Massachusetts
Guest 3: Roger Seshadri Title: SVP & CIO of Melco Crown Entertainment, Hong Kong
Increasingly, businesses are finding it necessary to challenge the status quo and explore new directions -- not only for competitive advantage -- but to stay relevant and prosperous! How can IT and business unite to be innovative and get new ideas to market first, embrace continuous change? …step away from past successes and focus on new ones? How can businesses create an environment where creativity is allowed to flourish without pressure?
Guest 1: John David Thompson Title: EVP & CIO at Western Union
Guest 2: Peter Cook Title: Chief Information Officer Europe, Global Shared Services, Wolters Kluwer N.V.
Even the most successful global organizations struggle at effectively coordinating and controlling their operations. To do this, they need common processes across geographical regions to promote efficiency while also customizing products and services that match the needs of their local business units and functions. This also requires tailoring of their global IT in parallel, to accomodate their localized operations. How are Global business operations and IT executives addressing these challenges?
Guest 1: Dr. Rodger Dean Duncan Title: Speaker, Executive Coach and Author
Guest 2: Daniel Traynor Title: SVP and CIO, Tennesee Valley Authority (TVA)
Guest 3: Sanjeev "Sonny" Bhagowalia Title: CIO, the State of Hawaii
Despite the best intentions of an IT leader and his/her organization, efforts at change usually fail. A big announcement with lots of fanfare and a catchy slogan doesn’t guarantee success... Rather, effective organizational change requires active, engaged participation by everyone affected. So, how does a leader go about enlisting the heads, hearts, and hopes of his/her people, in order to implement effective and lasting change?
Guest : Ralph Loura Title: Chief Information Officer, Clorox
We start each new year with new hopes and new resolutions. While personally we may consider weight loss or losing some habit, what about making resolutions as an IT leader, to take positive proactive steps to improve at doing our job? i.e., Making changes that will help one develop oneself as an IT leader? ...With business, technology trends, and IT changing around us, what traits, habits, and approaches should a CIO consider changing or strengthening to improve him or herself?
Guest : Peter Ransom Title: CIO, OXFAM
This holiday, many of us are busy chasing profitability, luxury lifestyles, or the hottest toy... but right next to us, there is a parallel world where people are struggling for survival and dependent on local/global "giving" and contributions. Those organizations involved in trying to make the suffering parallel world better are also experiencing challenges. In this new era of global convergence where pockets of deprivation still need help and contributions, how are such organizations leveraging IT to meet the end goal?
Guest 1: Michael B. Koval Title: Senior Vice President and Chief Information Officer, Long and Foster
Guest 2: Mayur Raichura Title: Vice President, IS at Long and Foster Real Estate
Today's lean mean business demands quantitative results. when results count, do we really have the luxury of carrying out traditional R&D with incremental innovation? Perhaps, that is why R&D and Innovation related initiatives are on so very few organizations' agendas. Is there a way to drive practical R&D and Innovation initiatives that offer "assured" leaps in terms of competitive advantage, business capability, and market share?
Guest 1: Bob Krestakos Title: Chief Information Officer, Steelcase Inc.
Guest 2: Randall N. Spratt Title: Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation
What are today's I&O leaders doing to handle the challenges they increasingly face? ...How to optimize costs; how to support business growth leveraging the cloud, mobility, and big data; how to be agile while reducing complexity; and how to modernize the legacy environments of their datacenters? what new and different ideas are helping them demonstrate they are delivering more business value and to clearly and quantifiably document it through metrics?
Guest : Karen Hendrickson Title: Chief Practice Support Officer, Hogan Lovells LLP
When it comes to the exploding costs and risks of litigation that are a result of the deluge of electronic information available, a counsel general’s office follows 3 mandates: increase efficiency, reduce costs, and mitigate risks. How severe are the problems of inefficiency, high costs, and risk? How are these problems growing or changing? How does a corporate general counsel's office address them?
Guest : Caroline Boudreau Sweeney Title : Director, Practice Group Technology Services, Dorsey & Whitney LLP
Cost containment implies both reducing costs and making them more predictable. As the volume of data rises, legal departments face increasing pressure to reduce their budgets, while law firms are under pressure to deliver greater value by offering more services at lower fees and providing greater visibility of the costs incurred throughout the entire discovery process. The need to balance costs against risks is so crucial, that corporations are willing to live with a certain degree of quantified and managed risk in order to reduce their cost of e-discovery. So, how can costs be significantly reduced and yet balanced against risk?
Guest 1: Philip Wisoff Title: Chief Information Officer, Proskauer Rose
Guest 2: Ram Akella Title: Professor of IS & Technology Management; Director, Center for Knowledge, Is, &Management of Technology, University of California Santa Cruz
Everyone is expecting to get a lot out of Big Data... but are we too trusting of the analytics we're getting out of it? As the variety and number of data sources being harvested increases, there are a lot of steps and many opportunities for errors to creep into the process of creating actionable insights. And when multiple people interpret one set of data very differently, whose interpretation do you run with? What can an organization do to ensure that the insights distilled from the data, can be trusted?
Guest : Allison Stanton Title : Director of E-Discovery, Civil Division - U.S. Department of Justice
Ongoing debate over regulatory compliance requires government agencies to capture more data for possible investigation and scrutiny. Whether gathering important internal agency data or data from external sources as part of a regulatory mandate, how are government entities handling the costs and risks associated with Government eDiscovery?
Guest 1: Michael P. Wilson Title: Vice President, Chief Information Security Officer, McKesson
Guest 2: Keith Fricke Title: CISO, Catholic Health Partners
Guest 3: Chris Marsh Title: Principal Analyst, Yankee Group
BYOD has wide appeal for employees who value the convenience and ease of using their own devices. Businesses recognize that by allowing BYOD, their employess are able to be as productive as possible. However, the variety and number of personal devices being brought into the enterprise network is a potential security threat and a huge headache for IT departments. What can any company do to securely and flexibly transition to BYOD? Being a road less travelled, what have been the lessons learnt and the strategies tried, that have helped in achieving this goal?
Guest 1: Michael Shannon Title: Chief Information Officer, Dechert LLP
Guest 2: Michael J. McGuire Title: Chief Information Security Officer, Littler Mendelson P.C.
Organizations are increasing reliance on IT and technological innovation has introduced disruptive paradigms such as Cloud, Mobility, Social Media, and Big Data. How is the Legal industry leveraging IT and these paradigms to transform its activities, better serve clients, and sustain the growth, scale, and profitability of legal firms?
Guest 1: Michael Versace Title: Reseach Director, IDC Financial Insights
Guest 2: Tom Peach Title: CIO, Zurich N.A. Commercial
Over the past decade, financial institutions have been busy securing the perimeters of their networks from attacks. How successful have those efforts been? Have the perimeters finally been completely secured? what about threats from within?
Guest 1: David Sherry0 Title: CISO, Brown University
Guest 2: Joshua Beeman Title: CISO, University of Pennsylvania
Education is an important investment for students and society depends on educational institutions for developing our society’s future leaders and workforce. How safe and secure are the learning environments we are offering students? As schools emphasize and investment in online education, how are the security challenges getting compounded?
Guest 1: Dan Burges Title: Director of Intelligence, Freightwatch International; author of Cargo Theft, Loss Prevention, and Supply Chain Security
Guest 2: Richard Sharpe Title: Expert on Supply Chain Risk Mitigation, founding member of the American Logistics Aid Network (ALAN)
Today, global business demands firms leverage global supply chains and service global customers. Pandemics, natural disasters, or terrorist attacks could undermine the continuity of this global supply system. Furthermore, with everyone interconnected, even small localized events could cause significant interruptions in the flow of goods, or even escalate into something more widespread. Are organizations and governments prepared with well-defined strategies to handle these threats? What are organizations doing individually or as a group, to proactively handle these potential security vulnerabilities effectively?
Guest 1: Mary Alice Annecharico Title: SVP & Chief Information Officer, Henry Ford Health System
Guest 2: Gregory E. Buoncontri Title: SVP & CIO at Pitney Bowes Inc.
Today’s overcrowded industries are like sharks competing in a “bloody” ocean of rivals competing for ever shrinking profits, making growth impossible. To succeed, the companies of the future will have to create value innovation that seeks out an uncontested market space with new demand where rivals are obsolete. But this is easier said than done! How does IT help identify what has worked and what didn't and find that new value innovation? How can IT get the organization back to a blue ocean of profitability?
Guest 1: Ronald E. Lejcar Title: Chief Information Officer at Ingredion
Guest 2: Daniela Crivianu-Gaita Title: Chief Information Officer, The Hospital for Sick Children, Toronto
Guest 3: Carlos Ramos Title: Chief Information Officer for the State of California
New working environment, unknown people, unpredictable economic climate, pressing demands from business stakeholders to deliver value, innovation, competitive advantage and cost savings through IT... it all seems pretty daunting for a new IT leader! What is s/he supposed to do to secure his role and lay a solid foundation for his future tenure?
Guest 1: Michael Hugos Title: Author, Speaker and Principal at Center for Systems Innovation
Guest 2: Henry Peyret Title: Principal Analyst serving Enterprise Architecture PROFESSIONALS, Forrester
It’s been said, “If you want to go fast, go alone. If you want to go far, go together.” In some IT organizations, you’ll find a few overzealous proponents of faster and faster, pushing for business agility, but that doesn’t providing consistent value creation over the long term, and can lose those individuals that got the organization where it is. What is the price business pays, knowingly or unknowingly, for agility?
Guest 1: Brenda Decker Title: Chief Information Officer, State of Nebraska
Guest 2: Richard Fichera Title: Vice President, Principal Analyst serving Infrastructure & Operations PROFESSIONALS, Forrester
Data centers are quickly becoming the new nerve centers of organizations. As dependency on them increases, so does the need to reduce costs and increase performance and productivity. Automation promises all these benefits. if automating the data center is beneficial, how close can we get to complete automation? Is complete automation even desirable? What are the challenges?
Guest 1: Michele J. Gelfand, PhD Title: Professor of Psychology, Distinguished University Scholar Teacher, University of Maryland, College Park
Guest 2: Bryson Koehler Title: EVP & Chief Information Officer for The Weather Channel
Guest 3: Pat Shier Title: Director of Enterprise Technology for the State of Alaska
Traditional wisdom counsels the avoidance of conflict, but organizations don't grow by being passive or complacent. To meet their full potential, business and its IT must be able to channel conflict, both internal and external, into beneficial progress. But how does a leader help his/her team distinguish between the destructive and beneficial uses of conflict? How can leaders foster individual thinking (which can cause conflict) and use collective consensus and team unity to harness it for the common good?
Guest 1: John Baldoni Title: Executive Coach, Leadership Educator/Author
Guest 2: Bobby Cameron Title: Vice President and Principal Analyst with Forrester CIO Practice
Recent technology innovations have introduced the potential for IT to be nimble and efficient, but have these innovations alone achieved these goals? Which traditional practices should be abandoned? Also, what should be done about the siloed monolithic mental structures that exist in the minds of business leaders, IT managers, and IT workers? Why should so many IT leaders earn kudos for IT transformations that ultimately fail to make IT a simpler, more leverageable resource for business? Could it be that some of us are unintentionally running a rigid IT?
Guest 1: Jerry Johnson Title: Chief Information Officer and Director of Information Technology Services at Pacific Northwest National Laboratory
Guest 2: Dr. Vince Kellen Title: CIO for the University of Kentucky
Some organizations are adopting a “fail small” and/or “fail quick” approach to technology that pushes internal IT and leverages shadow IT to see what works. If everyone were to approach business this way, then what happens to the strategic innovation that a CIO is expected to enable/lead/drive? Instead of evolving into the Chief "Innovation" Officer," won't this force CIO's to regress back to their roots where they were just responsible for data, security, and integration issues?
Guest 1: Bryan Ball Title: Vice President and Principal Analyst, Supply Chain Management, Aberdeen Group
Guest 2: Rick D. Blasgen Title: President and CEO of the Council of Supply Chain Management Professionals (CSCMP)
In the new global economy, how can manufacturers create value, cut costs, and reduce their exposure to volatile commodity price swings that squeeze profits? Perhaps by collaborating with suppliers and customers to extend the lifecycle of products, components, and materials while rethinking their business model to retain ownership of recoverable materials and then recycling them back into use. This suggests a supply circle rather than a supply chain. While it looks great as a hypothesis, is this concept practical? Just how do you pull such strategies off? And just where, around this supply circle, can IT intervene or be leveraged to make it happen?
Guest 1: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation
Guest 2: William R. Patterson Title: Business Motivational Speaker
Leaders all talk about the importance of motivating those around them, and of keeping others as pumped and committed about what they do, as is he or she. Yet, one obvious question is rarely addressed... who motivates the motivator? How does a leader motivate him/herself? How can a leader stay motivated, day after day?
Guest 1: Dr. Michael Bakerman Title: Chief Medical Information Officer (CMIO) for the UMass Memorial Healthcare System
Guest 2: C. Scott Blanchette Title: SVP & Chief Information Officer at Vanguard Health Systems
Guest 3: John Mattison, MD Title: Assistant Medical Director, Chief Medical Informatics Officer, Kaiser Permanente, Southern California
Ideally, healthcare providers should avoid unnecessary admissions and readmissions and work instead to improve their patient population’s health and hospital experience. This may require getting timely, high quality metrics on factors such as emergency room efficiency, cost management, patient flow, staff productivity, clinical outcomes, efficacy of treatment, and “Meaningful Use”. This, in turn, would require high quality, near real time, highly actionable analytics which will be delivered leveraging state of the art operational, clinical, and financial analytics platforms. Are we just getting started with these platforms or riding the maturity curve? What related people, process, and technology challenges will have to be overcome before accountable care can be delivered consistently and reliably?
Guest 1: Edward Adams Title: CTO and Director of Computing Services, Ross School of Business, University of Michigan at Ann Arbor
Guest 2: Dr. Michael Zastrocky Title: Executive Director of the Leadership Board for CIO’s in Higher Education and Senior Advisor to The Chronicle of Higher Education
Guest 3: Kelli Trosvig Title: Vice President and Chief Information Officer UW Information Technology University of Washington
Better higher Ed should produce better workers, business leaders,entrepreneurs, and innovators for the future. So why do so many feel higher education is failing to meet this expectation? Where are higher educational institutions dropping the ball? What new or different innovations are being used in the hope of transforming Higher Ed? What is working or not working? What chronic issues still need to be addressed, and what new issues have emerged? Is IT in a position to enable or even drive such a transformation?
Guest 1: John Teeter Title: Deputy Chief Information Officer for the Department of Health and Human Services
Guest 2: Tommy Amaker Title: Head Coach, Harvard Crimson Basketball
Isn’t running an IT department just like coaching a ball team? You have your team run every day to build their endurance and to keep them in peak condition. Each player player must be a top performer, regardless of his/her position, and be ready to fill-in other positions if needed. Every team member must love the sport and be committed to keeping the ball in play, doing whatever is necessary to win. How well are today’s IT leaders playing coach? What additional gamesmanship can an IT leader pick up, to better play the increasingly complex business/IT ball game?
Guest 1: Tim Peterson Title: EVP, Chief Information Officer - Wellmark Blue Cross Blue Shield (Des Moines, IA)
Guest 2: Nicholas R. Colisto Title: Vice President and Chief Information Officer, Hovnanian Enterprises
You were already a CIO when the new Normal arrived. Now what? What got you here may not get you there, so what capabilities do you have or lack? Of the capabilities you have, what should you preserve, what should you change, and what should you lose, in order to be ready to trod your new uncharted path into the unknown future?
Guest 1: Thomas Trappler Title: Director of Software Licensing, UCLA; Instructor, Contracting for Cloud Computing Services, UCLA Extension
Guest 2: Thomas Struan Title: Chief Information Officer (CIO) for Army Aviation Center Federal Credit Union
Guest 3: John Engates Title: CTO of Rackspace
Cloud’s obvious advantages make it seem like a no-brainer. But what are the “gotchas?” How can CIO’s ensure they get the best contract deals? And how do they mitigate excessive risk? What are the new/changing trends in Cloud Pricing models, contracting, and SLAs? What are the hidden costs and key risks in Cloud contracts, and more importantly, how can CIO’s avoid them and protect their organizations?
Guest 1: June E. Drewry Title: former Global Chief Information Officer, the Chubb Group of Insurance Companies; Executive Coach
Guest 2: James P. Knight Title: Global Chief Information Officer, Chubb; Chair, SIM Board of Directors
Guest 3: Dr. Sasi Kumar Pillay Title: Chief Technology Officer of IT at National Aeronautical and Space Administration (NASA)
Today’s uncertain times, with so much complexity and change, have been tough on our IT leaders. But these challenges show no signs of easing in the years to come. So how do we prepare the next generation of IT leaders? Will there be enough time, funds, or capacity to properly prepare and train them? What abilities will be expected of them? What are organizations doing to prepare the path this new breed of leader must tread? What external resources, tools, or programs are being developed for this task?
Guest 1: Ross E. Wescott, CISA, CIA, CCP Title: Chief IT auditor, Portland General Electric Company (PGE)
Guest 2: Walter Weir Title: CIO, The University of Nebraska
Good intentions aside, IT leaders often end up delivering what they think they know best. Where they have gaps in their experience it’s not unreasonable to invite consultants. The real issue is when executive management or stakeholders attempt to solicit 3rd party opinions about how IT is doing and perhaps call for an audit. When this happens, CIO’s along with their direct reports can become defensive and territorial. Why is that? Why do so few organizations request voluntary external IT audits? Is it a bad idea to occasionally hold a mirror up to the CIO and the IT organization? Why couldn’t this be used as a tool to get better at creating value? Aren’t we still just following old auditing ways that focused on operational efficiency or are we ready to develop newer frameworks that help IT to focus on top line growth with better alignment to the business?
Guest 1: Mike Relich Title: EVP & CIO at Guess?
Guest 2: Allison Cerra Title: Chief Marketing Officer at Alcatel-Lucent
As the economy improves, companies are jockeying for competitive positions and investing in top line growth initiatives, but business paradigms have changed. Are the old traditional marketing approaches up to the job of supporting these activities given the new paradigms? How do marketing activities need to change? Where can IT lead the way and support Marketing strategies effectively? How should IT realign itself to accomplish these goals?
Guest 1: Nick Nayak, Title: Chief Procurement Officer, Department of Homeland Security (DHS), and Acquisitions instructor, Strayer University
Guest 2: Michael Clark Title: USAID Contracting Officer Division Chief
Guest 3: Jerry Horton Title: CIO US Agency for International Development (AID)
There has always been a lot of debate over how well the government uses the public’s tax dollars to provide security, deliver services, etc. How accountable has the government been in its procurement and contract management practices? Have the procurement and services that were paid for, been worth the dollars spent? What challenges does the government face in improving its procurement and contract practices or improving its accountability on spending? How can IT help make its procurement and contract management more effective while providing more transparency on its spending and the value received?
Guest 1: Claire Bailey Title: Director of the Arkansas Department of Information Systems (DIS), Arkansas Chief Technology Officer (CTO)
Guest 2: Gwynne Kostin Title: Director Mobile, Office of Citizen Services & Innovative Technologies, U.S. General Services Administration (GSA)
Enterprises have whole heartedly embraced mobility and are reaping the rewards, even while still working to mitigate the remaining risks. How is government viewing its transition to mobility? What risks and rewards are expected from making government more mobile? What is the roadmap to achieving wide-spread adoption of this successful paradigm while avoiding undue risk?
Guest : Todd Thibbodeaux Title: President & CEO, CompTIA
Business models, computing paradigms, delivery expectations, customer satisfaction, and profitability are all in flux. The ability of IT talent at all organizational levels to understand business as it stands and how it will morph in the future while maintaining and improving service delivery is no small feat. Can we prepare our IT people proactively or is it going to be a catchup game? Will our efforts to manage the skills gap even be adequate? What are organizations doing or should be doing to manage the IT skills gap and sustain delivery for now and in the future?
Guest : Drue Reeves Title: VP Distinguished Analyst, Gartner
PaaS (Platform as a Service) promises a faster, more cost-effective model for application development and delivery, because you can build and run applications in the cloud. Is this something we need or is it a solution looking for a problem? What does solution actually buy us? Who is it best for? Are application development groups ready to embrace it?
Guest 1: Linda Argote Title: The David M. and Barbara A. Kirr Professor of Organizational Behavior and Theory, Carnegie Mellon, Tepper School
Guest 2: Gus Crosetto, Ed.D Title: Chief Learning Officer, US GAO (Government Accountability Office)
Ongoing improvement in enterprise performance requires learning at the individual, department, and organizational level. Although we traditionally invest in these areas, how well is that investment paying off? Have enterprises been able to track and plan for upcoming learning needs, make that learning happen, preserve it and make it accessible? Have they been able to measure the impact on individuals by groups and departments over the organization as a whole? Has enterprise learning changed over the years? If it is changing, what will it be like in the future?
Guest 1: Jeanne Bliss Title: Author, President, CustomerBliss
Guest 2: William Swislow Title: Senior Vice President, Product & Chief Information Officer, Cars.com
The free flow of information has given today’s consumer more choices about purchasing and the power to respond quickly and effectively about what they like or don’t like. Companies have little control over this vast flow of information that affects everything from dealing with what and how much is sold where and for how much, to dealing with customer satisfaction or dis-satisfaction snowballing over social media channels. The clock cannot be turned back on this revolution, so what can companies do to re-take control of information or change their business strategies, and how can IT help?
Guest 1: William G. Halnon Title: Chief Information Officer and Senior Vice President of Republic Services Inc.
Guest 2: James M. Spitze Title: Executive Director, Fisher CIO Leadership Program Institute for Business Innovation, Haas Business School, University of California
An M&A situation can be a strategic opportunity for an IT leader to build a new IT organization. While some people will end up leaving, a new IT leader will emerge, either from one of the companies involved or from outside. How does this CIO of the new combined company go about putting together his new "cabinet" of advisors and right hand men?
Guest 1: Tim Cook Title: Co-lead Information Officers Practice in the UK,Russell Reynolds
Guest 2: Allan Hackney Title: SVP & Chief Information Officer, John Hancock Financial Services
If there are maturity models for the technology paradigms IT leaders adopt, wouldn’t it be possible to develop a maturity model for IT Leadership as well? That is, an IT Leadership maturity model that would help CIOs and their lieutenants to measure their current state and chart a path forward for them to improve and become more successful and effective. What would such a maturity model look like? How realistic is it to expect humans to follow a structured path like a maturity model, in order to acquire the competencies and experience suggested by such models? Could a “one size fits all” standard maturity model be created?
Guest 1: Robert S. Allen Title: VP and CISO, CNA
Guest 2: Dan Blum Title: VP and Distinguished Analyst, Gartner
Guest 3: Alan Levine Title: Global CISO, Alcoa Inc.
Today, organizations are outsourcing more and more of their IT applications, systems, and infrastructure, and moving to the cloud. But can their IT leaders depend solely on the vendors’ promises and contract agreements about delivering these services securely? It’s one thing to articulate security concerns but another to live with risks, including job loss, which could arise while someone external has control of these services. How can IT leaders secure these extensions to their IT departments? What has been tried? What has worked or not worked?
Guest 1: Charles Costa Title: head of Global Technology and Operations and Chief Information Officer, J.P. Morgan Asset Management
Guest 2: Dr. Michael Chui Title: Senior Fellow with the McKinsey Global Institute
While Bi and Analytics are not relatively new concepts for financial services organizations, based on rapidly changing business models, shifting regulatory reforms, the expansion into new markets, and continaully morphing risk management needs, would using just “traditional” BI cut it? Is Big Data a good answer? Is there a compelling business case to escalate from traditional BI to Big Data? What have financial organizations tried with respect to BI transformation and Big Data adoption, in order to meet the new needs of clients?
Guest 1: Edward W. Marx Title: Senior Vice President and Chief Information Officer, Texas Health Resources
Guest 2: Jim Murry Title: Chief Information Officer, Health Affairs Information Services, and Associate Dean of IT & Informatics, School of Medicine, UC Irvine
Mobility presumably offers advantages in delivering healthcare, and so investments have been made to improve it. What has been the result? Have the investments returned a significant ROI? What specific innovations have driven down cost, increased access, and improved the quality of healthcare? How has the consumerization of IT been leveraged to increase the overall adoption of mobility in healthcare while still managing related challenges?
Guest 1: Teri M. Takai Title: CIO, US Department of Defense
Guest 2: Suren Gupta Title: EVP of IT at Allstate Insurance Company
With Cloud computing bringing disruptive and progressive approaches to business transformation, it would seem naïve to think we could adapt Cloud to traditional Enterprise IT norms. Any such attempts are certainly knee jerk reactions when we don’t know what else to try. So, how does an organization transform its enterprise IT to adapt to Cloud and realize its full potential? What people, process, policy, and pocketbook changes would be needed?
Guest 1: Thomas H. Murphy Title: SVP & CIO at AmerisourceBergen
Guest 2: Simon Szykman Title: CIO at the Department of Commerce
Guest 3: Michelle R. McKenna Title: CIO at Constellation Energy
Traditional wisdom claims that working closely with customers will stimulate innovation but contrarians suggest that working closely with customers yields the predictable, stifles creativity, and misdirects resources into trivial innovation. Must we wait for lightning to strike or can we successfully partner with customers to innovate? What should a company do? And, in either case, how can IT further assist?
Guest 1: Jason Birnbaum Title: Chief Information Officer, Sirva, Inc.
Guest 2: Bryan Ball Title: Vice President and Principal Analyst, Supply Chain Management, Aberdeen Group
The old traditional supply chain “pushed products to market.” How achievable would it be to turn this around and make it into a “demand-driven” supply chain where all the supply chain partners were aligned to “pull product to sales?” Regardless of the business environment, a demand-driven supply chain could reduce inventory levels while providing flexibility to better respond to market changes. What would this kind of change cost and what challenges would it bring? Would it produce a positive ROI? Has it ever been tried? If so, what were the results? What are the opportunity costs of NOT moving to a demand-driven supply chain? How can IT assist in making demand-driven supply chain a mainstream well adopted reality?
Guest 1: Martin J. Gomberg Title: Senior Vice President & Chief Information Officer, A&E Television Networks
Guest 2: Malcolm Jackson Title: CIO of the Environmental Protection Agency
Today’s tight IT budgets have not slowed the rush to adopt cloud, virtualization, etc. But in our rush to spend money to save it, perhaps we may be overlooking the biggest question of all: “What is most important for Infrastructure and Operations (I & O) Management - technology or the operational excellence of our IT?” Do we have a balanced view as to what is needed to align with and meet business needs? What type of virtualization fits best? Which makes better sense, public or private cloud? How do optimize legacy systems? How do we find the answers that are uniquely right for our organization?
Guest 1: Pablo A. Vegas Title: VP and Chief Information Officer, American Electric Power (AEP)
Guest 2: Maurice Tayeh Title: SVP & CIO at The Shaw Group Inc.
Guest 3: Art Lofton Title: CIO & VP of IT Solutions at Northrop Grumman Aerospace Systems
Both IT and the business environment are changing fast! While the spotlight is on technology, what about the IT people who deliver the goods? Where is today’s workforce failing? Will traditional approaches to managing the skill, competency, and engagement of our IT workforce continue to be relevant, going forward? What changes in skills and/or competency do we need? Who are the stakeholders who need to come together to build an IT workforce for today and that will still be delivering tomorrow?
Guest 1: Daniel Fallon Title: VP and Chief Technology Officer, Navistar
Guest 2: Clayton Christensen Title: Harvard Business Professor & Author
Every company wants to innovate for growth & profitability, but is this at the top of business leaders’ agendas? Leaders and resources should be aligned to spur sustainable creativity and innovation, but doesn’t that require a framework for making innovation efforts measurable and results predictable? What does it take to make innovation a critical long-term capability of the enterprise?
Guest 1: John R. Dick Title: SVP & CIO at Western Union
Guest 2: Jim Fortner Title: VP of Global Business Services, IT Development & Operations, P&G
Guest 3: Gregory R. Simpson Title: Chief Technology Officer, GE
Historically, IT value has been based on IT being able to deliver on-time and on (or within) budget. Now, business has new wants! …How do IT leaders rethink IT to deliver more choice, faster speed, and greater scale? What have we changed and what should we be changing in order to deliver on these new challenges?
Guest 1: Michel Janssen Title: Chief Research Officer at The Hackett Group
Guest 2: George Westerman Title: Research Scientist in the Center for Information Systems Research at the MIT Sloan School of Management
Guest 3: Chris Smith Title: CIO for the US Department of Agriculture
In order to stay focused, we have always applied benchmarks and metrics to establish a baseline and measure progress against predefined goals. Are the same benchmarks and metrics still relevant? Is everything that we want to measure, measurable? Given the fast pace and fluidity of business and IT, will measurement get easier or more difficult moving forward? What challenges and opportunities lay ahead to establish effective benchmarks for predictable growth and profitability?
Guest 1: Thornton May Title: IT Futurist & Dean of the IT Leadership Academy
Guest 2: Mark Polansky Title: Managing Director, North America Information Technology Officers, Korn/Ferry International
Guest 3: Mark P. McDonald Title: Group VP Executive Programs, Gartner, Inc.
The IT landscape, how it supports business, drives change and derives business value is changing rapidly. How are we redefining the role of future IT leaders to adapt? What are organizations looking for in their IT leaders as they hire or retain them? How hopeful should we be about future IT leadership based on the current pipeline of CIO aspirants?
Guest 1: Sheleen Quish Title: SVP of HR and IT, Ameristar Casinos, Inc.
Guest 2: Mike Relich Title: EVP & CIO at Guess?
Guest 3: Linda Cureton Title: CIO at National Aeronautics and Space Administration (NASA)
What’s on the minds and wish lists of CIOs for 2012? What does business expect IT to focus on for next year? …Increasing enterprise growth, attracting and retaining customers, creating new products or services (read “innovation”), or improving operational performance? In the coming year, how much of IT and IT leadership’s investment in time and resources is going to be invested in building new competitive advantage as opposed to business as usual?
Guest 1: John Crary Title: CIO, American Red Cross
Guest 2: Dale C. Potter Title: SVP and Chief Information Officer at the Ottawa Hospital
Enterprises are expecting big results from Big Data. Mining Big Data sets (like web searches or twitter postings) is expected to help business managers leverage data-driven strategies to innovate, compete, and enhance productivity. Beyond the hassle of storage, how prepared are IT leaders, to fully exploit the potential of Big Data.
Guest 1: Thomas J. DeLong Title: Philip J. Stomberg Professor of Management Practice, Harvard
Guest 2: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation
There’s lots of talk about IT leadership skills, but the personal energy capacity a leader needs to do it all is equally important. Even a champion marathon runner takes breaks. How can an IT leader, under the gun 24/7, maintain his/her “energy” at peak performance level? Where does he/she find the personal reserves to successfully handle stress and promote the maximum productivity of those around him/her as a successful IT leader should? What strategies can he/she use to boost energy levels and avoid becoming so exhausted as to be disorganized, burnt out, or simply inattentive?
Guest 1: Gary Foster Title: CTO of Massachusetts Bay Transit Authority (MBTA), Boston, MA
Guest 2: Allan Steele Title: VP & Chief Information Officer, Dallas Area Rapid Transit (DART)
Every day, those of us who depend on public transit expect it to get us where we’re going inexpensively, safely, and with the reliability and consistency of a utility. How has mass transit changed from the past? How is IT transforming public transit now and for the future with regards to offering real time statuses on arrivals/departures, connecting with riders via social media, offering information over the Internet, et al? What innovations are being contemplated or deployed to improve today’s commuter experience? What could our transit systems learn from global transit solutions? What transit system is doing the best job of moving people?
Guest 1: Wayne Shurts Title: Executive VP & Chief Information Officer, Supervalu
Guest 2: Lt Gen William T. Lord Title: Chief of Warfighting Integration & CIO, Office of the Secretary of the Air Force
Almost everyone is tuned into social media in their personal lives, so it’s no surprise social media is making inroads into the business world as well. While businesses are using SM to connect with new customers externally, could IT use SM for better communication with its own business customers within the enterprise, and to better align IT with the business? What is being tried, and what is working? What isn’t working?
Guest 1: Elayne Starkey Title: CSO, Department of Technology and Information (DTI), Delaware
Guest 2: Dan Lohrmann Title: CSO, Department of Technology, Management & Budget (DTMB), State of Michigan
Three security issues loom large over the future of Cloud Computing: 1) Will corporate IT security policies still apply to the applications and services delivered via the cloud? 2) How will a CIO prove to management and clients that the company’s applications and services are as secure as before the cloud and meeting all SLAs? 3) Will security be robust enough to pass any compliance audits required? Only when each of these 3 concerns can be answered with a resounding “YES!”, will cloud computing be finally considered secure. Meanwhile, what will IT leaders and vendors have to consider, change, revamp, or manage differently in order to achieve this end goal?
Guest 1: Peter Cook Title: Chief Information Officer Europe, Global Shared Services, Wolters Kluwer N.V.
Guest 2: Carl-Magnus Hallberg Title: SVP of Global IT Services, NASDAQ OMX
Cloud Computing has been around long enough for us to have ironed out most of the kinks and is quickly becoming part of our enterprise computing DNA. But does that mean most of us have aced the Cloud Computing paradigm or that we use the mature technology to its best advantage? If we fail at using it properly, then where are we and what do we need to do to get to the next level? Is there a clearly defined ONE cloud maturity model we can follow, that has established benchmarks?
Guest 1: Gary McAlum Title: Vice President, Chief Security Officer at United Services Automobile Association (USAA)
Guest 2: J. Stephen Fletcher Title: Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO
2010 saw increased fraud: Payment card and check fraud was #1 & 2, phishing/vishing #3, and ACH/wire fraud #4. Financial Services, Retailers, Government & Law Enforcement IT, as well as Healthcare IT and eCommerce all face these threats. However, security efforts are often focused on the traditional types of fraud that concern regulators while the newer digital threats often get less attention than they merit. Can IT help diversify and improve its organization’s overall detection and prevention capability, for both digital as well as traditional fraud?
Guest 1: Roy Mellinger Title: VP and CISO, Wellpoint
Guest 2: Matt Eversole Title: SVP and CTO at Catholic Health Partners
Guest 3: Keith Fricke Title: CISO, Catholic Health Partners
Healthcare organizations of all types, pharmacies, healthcare vendors, healthcare providers, and health insurance companies are all under pressure to go digital sooner rather than later. At each organization, the IT leader will have to assess the pros and cons of various services and cloud options, each of which comes with its own security concerns. Additionally, these IT leaders will have to implement compliant data security governance. Additionally IT will have to implement security on various mobile devices in various settings (for example, what about a tablet/pad with instructions from a doctor, in an ambulance?). How can we leverage IT to create a new roadmap to effective, nimble and secure healthcare, quickly?
Guest 1: Alma R. Cole Title: Director, DHS Security Operations Center (SOC), US CBP
Guest 2: Robert Dick Title: Director General, National Cyber Security Directorate, Public Safety Canada
The sheer power of “hactivism” to disrupt eCommerce and perpetrate cybertheft, is attracting technically savvy groups with more ambitious agendas then activism or crime. Not just sensitive data of governments is at risk, but infrastructure, utilities, transportation, emergency, eCommerce and other critical networks are also at risk to cyberterrorist groups’ hacking. What is the current state of collaboration among various governments in sharing information and ideas on how to protect all these critical support networks and territorial borders secure for the world? Can virtual and territorial borders ever be “safe enough?
Guest 1: Pieter Schoehuijs Title: Chief Information Officer, AKZO Nobel N.V.
Guest 2: Lionel Lamy Title: Research Director, European Software and Services, IDC
With the increasing strategic importance of IT, it would seem logical for IT leaders to focus attention on top line growth related initiatives. Meanwhile, workplace IT is a good candidate for outsourcing since doing so would free IT from the need to deal with provisioning, support calls, updates, and hardware refreshes. Certainly companies are ready to make this move. However, unaddressed questions such as “How much?”, “By whom?”, and “When?” may prevent companies from realizing the benefits. What can we learn from others who have done this successfully? With the advancement of technology, how far is this decision from becoming a no-brainer?
Guest 1: William (Bill) Martorelli Title: Principal Analyst, Forrester Research
Guest 2: Steve Phillips Title: Senior Vice President, Chief Information Officer Avnet, Inc.
Enterprises everywhere are finding themselves in a position where they must accommodate workplace consumerization. The next logical step would be to go all the way and institute a BYOC policy. But, how does an IT leader go about instituting these new workplace computing paradigms? What is a right balance? How far should we take it? Are there any limits?
Guest 1: Philip Russom Title: TDWI Research Director for Data Management
Guest 2: George Surdu Title: Executive Vice President and Chief Technology Officer, Comerica
BI is a business principle and an ongoing process. As the business changes, so too does BI. There also needs to be a governance framework stating guiding principles, decision-making bodies, decision areas, and oversight mechanisms, all aligned to the company’s unique needs and culture. How do you define these? How do you align BI with corporate strategy and diverse, non-static business and IT requirements? How successful have organizations been in building such a framework? What changes does the new “Normal” require of older governance frameworks? Who should own or run BI governance and also, put it in place?
Guest 1: Howard Dresner Title: Former Gartner Research Fellow, Accomplished BI SME and Author
Guest 2: Dave Stodder Title: Director of TDWI Research for Business Intelligence
As extended mobile business applications for business intelligence (mobile BI) are gaining momentum, most BI tool vendors are offering a mobile extension to the native BI suite itself. But is mobile BI really just a mobile version of traditional BI? Is implementing mobile BI the same as in traditional BI projects? Is mobile BI secure since now that sensitive data will be provided on a remote device over which an enterprise has little control? Would mobile BI be easier to adopt vs. traditional BI? Is mobile BI a good solution for every kind of data? What about ROI…is it expected to be significant in order to justify related investment?
Guest : David Judson Title: Sr Director, Business Intelligence and Enterprise Applications, The Scott's Miracle-Gro Company
Today’s BI is reactive, strategic, casual, whenever, and reliable. With the introduction of Social Media and mobile business tools, the old walls between BI users and IT will disappear. Already BI decisions are becoming collaborative, made increasingly while on the move, making BI Actionable and agile. Future BI will be proactive, operational, extreme, timely, and will demand accountability. How can IT help today’s BI make the shift and be ready for BI of the future? What risks are involved? What advantages will the new BI offer over the old BI?
Guest 1: Tom Grahek Title: Vice President of IT, Fair Isaac corporation (Fico)
Guest 2: Pablo G. Molina Title: CIO, AVP of IT and Adjunct Professor, Georgetown University
Today, IT people must wear multiple hats and be able to switch roles quickly! And managers need real time visibility on who, where, and when as well as the ability to configure, dissolve, and reconfigure teams as needed, without delays or loss of creativity. While a governance structure may help project team members cope with the usual stressors (e.g., time deadlines, ambiguous power/authority relationships, etc.), how do you develop an IT organization whose people can be engaged or disengaged on demand, like Velcro? What are the challenges and how should they be addressed?
Guest 1: Stewart H. McCutcheon Title: Chief Information Office, Nalco
Guest 2: Chris K. McGlothlin Title: Executive Vice President and Chief Information Officer, Domino's Pizza
Often there is an implicit disconnect between the expectations and incentives set for business lines and those set for their IT counterparts. For example, business Line managers are expected to quickly spot new customer needs and adapt the processes needed to meet those needs. Meanwhile, the IT organization (and its CIO) is often assessed on efficiency metrics that may be internal to IT, including infrastructure spending and portfolio consolidation. As a result, Business Line managers may question the reasons behind any IT investments that don’t help them. Would it be a good idea to let Business managers collaborate and drive IT investments and budgets? Wouldn’t this result in better alignment and fewer headaches for both business and IT?
Guest : Jon Walton Title: CIO, City and County of San Francisco, CA
If IT is increasingly more important as a partner to all aspects of business, doesn't apportioning most of one's IT budget to ordinary enablement and overhead, prevent IT from engaging in those things that IT excels at, like innovating and improving business? Could a more generous allocation of funds actually reduce costs and increase income by accelerating processes, reducing wait times and facilitating increased productivity? Perhaps it is time to rethink the old 80-20 budget rule!
Guest 1: Vittorio Cretella Title: VP – CTO of Mars
Guest 2: Todd Coombes Title: Senior Vice President, Chief Information Officer, CNO Financial Group, Inc.
Guest 3: Steve Hanna Title: VP and Chief Information Officer, Kennametal
A Bean Counter prides him/herself on efficiency and predictability. He/she expends steady but sure progress at reaching goals. An Investor takes calculated risks. Risk of failure comes with the possibility of job lost, but success could pay off well beyond expectations. The two mindsets seem mutually exclusive. Are they? Which mindset would work best for a CIO, and under what circumstances?
Guest 1: Nicholas R. Colisto Title: Vice President and Chief Information Officer, Hovnanian Enterprises
Guest 2: David S. Kaufman Title: Senior Vice President and Chief Information Officer, ARAMARK
Business models are changing, customer expectations are rising, complexity is increasing, and it’s all occurring at an accelerating pace! The old, "tried and true" leadership/management styles may not continue to work. If businesses are to successfully confront these painful realities and thrive, they will need to improve decision making, rethink what’s possible, and empower execution. This will require a new kind of CIO who embraces ambiguity, leverages complexity, and invites risks while working shoulder to shoulder with business leadership. Do current CIOs have the mettle to change? And, are they willing and ready?
Guest 1: Phillip B. (Brad) Vaughan Title: SVP and Chief Information Officer, Black & Veatch Corporation
Guest 2: Peter J. Tseronis Title: Chief Technology Officer, US Department of Energy
Guest 3: Jay Keyse Title: CTO & Chief Strategist Data Centre Services, HP Enterprise Services
In our mobile and interconnected world, we're constantly playing catch up with "what", "how much", and "where" as we try to meet the expectations of our customers who want it all yesterday. We may feel we're not "in control," but could IT change that? If so, how? For example, what if we were to create a dynamically scalable and extensible IT application and infrastructure portfolio where all costs are variable and all IT is provisioned "on demand" to meet this end? Would this be a good idea? Would it solve our problems?
Guest 1: Stephen J. Bozzo Title: SVP and Chief Information Officer, 1-800-FLOWERS.COM
Guest 2: Larry Bonfante Title: Chief Information Officer, the United States Tennis Association, Author
Guest 3: Harish Ramani Title: SVP and Global Chief Information Officer, Constellation Brands
Change is always hard. How do you move from pure luck at implementing a successful change to ensured change success? How do you make a successful change repeatable? We know the milestones: vision, the building of momentum as the change is implemented, eventual sustainability, and finally the desired results! But what does it really take to successfully steer your organization to a successful change though these milestones, and then reliably repeat the process again and again, as needed, within the organization and beyond to other organizations?
Guest 1: Steve Bell Title: Author & Lean IT Coach, Lean Enterprise Institute Faculty
Guest 2: Shailesh Grover Title: Global Head of Quality and Continuous Improvement, Barclays Bank PLC, London, UK
For decades, companies have implemented CI to improve and simplify processes, eliminate waste, reduce response time, and improve quality & customer service with an eye towards increased revenue. While a CI Project may reduce process cycles and defects, it may still not significantly impact the bottom line. Why do CI projects fail to deliver? In a brutally fast paced competitive environment, would accelerating initiatives help, or is that just a knee jerk reaction? How difficult is it to align CI initiatives with organizational strategy? what kind of cultural changes do these projects require? Is IT in a position to reduce the failure rate? What kind of partnership is needed between IT and management?
Guest 1: Russ Daniels Title: VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard
Guest 2: David Smoley Title: Senior Vice President and Chief Information Officer, Flextronics
Guest 3: David Giambruno Title: SVP and Chief Information Officer, Revlon
In today's competitive world, the agility of a business depends on the agility of it's IT. Enterprises need to be fast and nimble to deliver on any task/project using managed, outsourced, private cloud or public cloud. Are enterprises prepared for this kind of agility? What changes to enterprise DNA are required in to adopt and flourish using this hybrid delivery model?
Guest 1: Joseph L. Drouin Title: SVP and Chief Information Officer, Kelly Services
Guest 2: George Tumas Title: Chief Information Officer of Internet Services Development, Wells Fargo
Disruptive innovation is new tech that burns through the market place, displacing traditional technologies. It can be hard to recognize at first. Planned innovations are market oriented and entrepreneurial. They require vision, discipline, and team building. Sustained innovation relies on the day-by-day, incremental innovations by employees in a system that tolerates risks, rewards creativity, and encourages open communication. Each of these ways of innovating has its own requirements as to leadership style, etc. If IT is the common backbone across business units, how can a CIO help facilitate a framework to foster one or more of these types of innovation styles within one organization? Can all 3 co-exist within ONE organization?
Guest 1: Jeff Peterson Title: Vice President and Chief Information Officer, Amway
Guest 2: Clint D. Gibler Title: Senior Vice President and CIO - Information Services, Western & Southern Financial Group
There are five factors that affect brand positioning: 1) attributes, 2) buyer expectations, 3) competitor attributes, and 4) price, for 5) perceived quality. Today, IT critically impacts many operations and functions across business, so shouldn’t it be able to help on these factors and improve brand positioning? How can IT help grow the brand?
Guest 1: Nevin Zimmermann Title: Chief Technology Officer, GE Healthcare
Guest 2: Mike Marcotte Title: Global CIO & head of information technology, EchoStar Corp.
Guest 3: Manish Kapoor Title: SVP of IS, NuStar Energy
Organizations are under unrelenting pressure to grow, drive efficiency, and mitigate risks. Worsening the situation, the continual onslaught of changes in workplace trends and technologies has resulted in a complex and costly, high maintenance workplace. As an answer, "Desktop as a Service" has emerged as part of an overall IT industrialization trend. DaaS promises cost savings, enables a high degree of consumerization/personalization, and transfers costs from CapEx to OpEx, while reducing or even eliminating the need for Workplace IT asset management. Can DaaS solve the challenges of an expensive, constantly changing, overly complex workplace as promised, or is this just hype? Is DaaS the Panacea we’ve all been waiting for?
Guest 1: Michael L. Capone Title: Corporate Vice President and CIO, Automatic Data Processing, Inc.
Guest 2: J. Stephen Fletcher Title: Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO
For better or for worse, the future of IT will be shaped by today's policies, politics, and available resources. Policies that could hamper innovation and advancement need to be influenced and mitigated where feasible. Stakeholder politics will always be part of the corporate landscape. Short resources are a chronic issue. If IT is to move forward to create a better future, where do we begin the battles, and how do we judge when we have won?
Guest 1: Michael B. Koval Title: Senior Vice President and Chief Information Officer, Long and Foster
Guest 2: Katherine Klein Title: Edward H. Bowman Professor of Management, Wharton
A leader is able to lead because he is trusted by his team. They know him and what to expect. On the other hand, the business environment can change rapidly and unexpectedly, and a CIO must be ready to respond accordingly. Unfortunately that generally means bringing change into the organization, and change brings with it, uncertainty. Oops! There goes the hard won trust of the IT team, which can affect the CIO's leadership. How does a CIO solve this dilemma?
Guest 1: Jeffrey Pfeffer, Ph. D. Title: Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford
Guest 2: Denis Edwards Title: Global Chief Information Officer, Manpower, Inc.
An aggressive, assertive, and high-visibility CIO tends to redirect recognition from those who execute the details and stifle team spirit, resulting in frustration and dissatisfaction. On the other hand, a CIO who appears reticent and takes time to delegate responsibility and build and nurture future leadership talent, may be perceived as being inattentive to business and lacking leadership him/herself, resulting in a vote of no confidence by management. How does a CIO solve this dilemma?
Guest 1: Michael J. Naatz Title: Chief Customer Officer, Chief Information and Service Officer, YRC Worldwide
Guest 2: Jane Barrett Title: Managing Vice President, Gartner's AMR Supply Chain Research group
Supply chain management has never been a piece of cake. There are challenges related to cost fluctuations, supply disruptions, transportation capacity misjudgments, constraints, and many other challenges. Are you fully utilizing your ability to interconnect, automate, and introducing intelligence to the way your supply chain predicts disruptions, and smartly change course to keep business humming? What resources and support you need to make this happen?
Guest 1: Robert MacTaggart Title: Chief Information Officer, Leviton Manufacturing Co.
Guest 2: Richard Thomas Watson Title: J. Rex Fuqua Distinguished Chair for Internet Strategy, Terry College, University of Georgia, SIM APC Research Director
Energy Informatics is about using IS to collect information on energy usage, so that it can be optimized to save energy and money! For example, IS collects information from sensors to tell if a room is being used, and turn off energy when it isn’t, or collects information to identify more efficient driving routes to save on gas. While many US CIOs support Green IT, they’ve lagged on adopting Informatics. What will it take for IT to plug into this new approach to saving energy?
Guest 1: Steve Romeo Title: Vice President of Information Technology, Breg, Inc.
Guest 2: Sam Coursen Title: Vice President and Chief Information Officer (CIO), Freescale Semiconductor
Once forbidden under rubrics such as Rogue or Shadow IT, consumer technology is invading workplaces everywhere! The officially sanctioned (and controlled) productivity tools of corporate IT are finding it hard to compete with the multiplicity of cool new consumer gadgets promising sky-is-the-limit productivity. The CIO must now weigh the headaches of increased security vulnerability, privacy issues, and the complicated management of data shared over a motley assortment of gadgets, against the possible loss of significant competitive advantages. How does a CIO solve this dilemma?
Guest 1: Richard W. (Dick) Beatty Title: Professor of Human Resource Management, Rutgers University
Guest 2: Maureen Erbach Title: Human Resource Business Partner, Information Technology, Zurich N.A.
Guest 3: D. Edward Wagoner Title: Americas Chief Information Officer, Jones Lang LaSalle
IT is chronically long or short on resources. Resources need to be subtracted or added based on attrition, changes in tech trends, and the need to scale operations or respond on demand. Meanwhile HR sits between a rock and a hard place, mandated to find the resources IT needs within budget constraints, while handicapped by a limited understanding of technologies and jargon, and courted by a multitude of IT vendors. What's the best way to align HR with the ever changing needs of IT?
Guest 1: Saad Ayub Title: Senior Vice President, Chief Information Officer, Scholastic Inc.
Guest 2: Alex Pettit Title: Chief Information Officer, State of Oklahoma
The Chief Strategy Officer defines, refines, and brings clarity to the strategic issues an organization faces, so that all resources can be aligned into one cohesive force focused on a single mission, ready to move the company forward. Is the role of CIO
Guest : Todd Coombes Title: Senior Vice President, Chief Information Officer, CNO Financial Group, Inc.
Each day that passes, we see a more volatile, uncertain, and complex business world, evolving. While we struggle mightily to sustain our current existence, and perhaps eke out some incremental growth as we travel along, what is our plan to handle the road farther ahead? How are CEOs, CIOs, and other members of business leadership planning to handle a future of possibilities and challenges?
Guest 1: Dr. Salvatore R. Maddi Title: Professor of Psychology & Social Behavior, School of Social Ecology, UC Irvine
Guest 2: Chris Patrick Title: Global CIO Practice Leader, Egon Zehnder
We expect any career path to show increasing responsibility and acknowledgement by peers, but in a chaotic and uncertain business environment, careers can go wrong for any number of reasons. If adversity is a test of character, what about the trauma of losing one's title as CIO? When an IT leader falls from grace, how does he or she re-establish a career and regain lost ground?
Guest 1: J. Stephen Fletcher Title: Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO
Guest 2: Brenda Decker Title: Chief Information Officer, State of Nebraska
Right sizing IT staffing starts with a strategy roadmap for achieving business goals. Both IT and HR must identify and agree on the GAP between on-hand resources versus anticipated needs. Essentially there needs to be a plan and a process to maintain ideal staffing levels for business continuity, but how do you keep this on-going? Is that even possible?
Guest 1: V.S. Parthasarathy Title: Group CIO, Executive Vice President, Finance, M&A, Mahindra & Mahindra Ltd.
Guest 2: Tom Coleman Title: Chief Information (CIO) and Process Officer (CPO), Sloan Valve
It’s been suggested that the role of the CIO is ready for a shift from “managing” information to optimizing the processes that uses the information. This defines a real a paradigm shift, one that drives change throughout the organization and could potential reduce costs company-wide, not just in IT. But how does a CIO make this shift and what changes and accommodations are required to make this change?
Guest 1: John Baldoni Title: Executive Coach, Leadership Educator/Author
Guest 2: Dr. Melodie Mayberry-Stewart, Ph.D. Title: New York State Chief Information Officer, Director of the Office For Technology
Guest 3: Stephen J. Laster Title: Chief Information Officer, Harvard Business School
For the CIO to deliver real business growth, handle sensitive business/IT partnerships, and make complex technology decisions, he or she needs to be backed by a high performance IT team. What do you need and how do you go about building, training, and motivating a high performance IT team?