Many health systems have begun to formally develop a customer experience center strategy. But what does that actually entail? In this episode Reed Smith and Chris Boyer discuss the design and technical elements of s customer experience center, the purpose and ways that organizations can find value when adopting this critical strategy.Mentions from the Show:* HOW A CUSTOMER EXPERIENCE STRATEGY HELPS SCALE REVENUE GROWTH (AND ACHIEVE PROFITABILITY) * Customer Experience Centres: Driving Growth Through Better Relationships * Welcome to the Experience Center * Touchpoint on Twitter * Reed Smith Twitter * Chris Boyer Twitter * Chris Boyer website