This is the third of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!
In this episode we talk about Patient Experience - and how it differs from Customer Experience. Why the human approach is so important and share our own experiences in hospitals. Mark manages to lever in a soufflé - of the non-edible kind…