What customers want and expect is constantly changing. To stay ahead of the competition, companies need to constantly be finding new ways to serve customers and enhance the customer experience. These 20 companies showcase the freshest examples of customer experience innovation.
https://www.forbes.com/sites/blakemorgan/2019/10/21/20-fresh-examples-of-customer-experience-innovation/
* Mercedes Me
* data about their car
* Grab
* connected bottles
* upgraded its rewards offerings
* AR mannequins
* connect its in-store and online experiences
* FordPass app
* track their spending
* Brideside
* Speed Shop
* offering in-store genetic tests
* send a food emoji
* visual search technology
* BMW’s InSight App
* chatbot
* HBO’s “Westworld”
* Scanning the code
* sortable boards
* Frame Styler
* Smart StockUp
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