Interacting with computers and robots using normal, everyday language has been a mainstay of sci-fi moves since the 1950s – but it’s only in the last five years or so that it has become an everyday reality, thanks to innovations such as Apple’s Siri, Amazon’s Alexa, and the widespread rollout of web-based instant messaging ‘chat’ platforms. I believe that there’s also tremendous potential using chatbots in enterprise applications to accelerate and automate information-sharing across areas of the business in which data has traditionally been siloed and hard to get access to.

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