As high streets adapt to post-lockdown trading, booking appointments for retailers is a growing part of the solution.

Appointment scheduling software provider 10to8.com says demand for its solution is up around 60% on pre-Covid levels, thanks to the multiple advantages of no queues, planning staff capacity, and a ready-made list of historic bookings for contact tracing if needed.

Matthew Cleevely is 10to8.com's founder and CEO and explains some of the firm's insights into trading in 'the new normal'.