Whether for personal reasons or organizational goals, you negotiate all the time. Granted, some are better at it than others. There is no denying it; negotiating is a part of conflict management. The goal of this chapter is for you to comprehend the impact negotiation skills have on a subordinate, NCO, and mission effectiveness. Active listening, conflict management, and mediation are included in this chapter as they directly support your ability to effectively negotiate and resolve disputes.
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