On today's episode (sponsored by Kingswaysoft) hosts Britta Rekstad and Matthew C. Anderson discuss queues and queue management in Dynamics 365 and model-driven PowerApps.

Discussed on the show * Core entities of Queue, Queue Item, Routing Rule, Routing Ruleset * Public vs. Private queues * Visibility to queues and queue items & security * Dynamics user teams and queues * Using queues with different entities * Routing Rules and Workflow * Solution awareness for queue entities

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