Lisa Johnson, HR Officer at Kentucky Chamber of Commerce, discusses the difficulty that arises from the fact that most managers don't like communicating feedback as well as how to address a concern of implicit bias.

If you struggle when receiving feedback, we have a short course that will help. You can access the course, "Feedback Jiu-Jitsu: The Art & Science of Receiving Feedback", for free by going to www.learningbridge.com/fjj.