Todays episode I talk to Karen Ferris, an internationally acclaimed leader in organisational change and service management rebel with a cause!

This is a little bit longer because the topic is just that good!!  In this episode we talk about how to introduce and manage change when it's led by the owner. The challenges faced around communicating the need to change to individual team members.  We cover ways owners and leader of small and medium businesses can engage their team better.

Karen is also a thought leader in resilience. She has written two books on this topic - Unleash the Resiliator™ Within - Resilience: A Handbook for Leaders and also Unleash the Resiliator™ Within- Resilience: A Handbook for Individuals. 

We touch on this subject and explore the practical impact it can have for SMEs anywhere.

For more information on Karen, go to www.karenferris.com

For more information about Rob Bull and Plexus Consulting, contact me at Robert@plexusconsulting.co.nz or 
www.plexusconsulting.co.nz

Brick by Brick aims not to be just another business podcast. I have created it to support New Zealand small and medium businesses where we take on real challenges facing business owners.