Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ.
During the conversation we explore how the small frustrations such as filling in the timesheets can be managed by looking at the big picture. In this case it is about staff engagement, empowering them to set and manage the standards, expectations and ultimately the operational excellence of the business.
Since starting 2E Electrical, Damian has made customer service and satisfaction his primary focus, bringing strong values and workmanship to the electrical industry. He has worked in many different areas of the business doing a wide range of work for different clients, and throughout that time has strived to deliver a high standard of workmanship as well as customer satisfaction.
Contact Damian, email him at
damian@2eelectrical.co.nz
For more information about Rob Bull and Plexus Consulting, contact me at Robert@plexusconsulting.co.nz or www.plexusconsulting.co.nz
Brick by Brick aims not to be just another business podcast.
I have created it to support New Zealand small and medium businesses where we take on real challenges facing business owners. I have always found is that talking through challenges facing the people who are directly involved, improvements, ideas are often found. Having a forum that allows real people to talk about real issues as it relates to productivity, growth, quality so that there is a sustainable solution, something real that they can implement straight away. They could be from middle management, leadership - anyone. Kind of the agony aunt, but for business.Having an informal discussion - using operational excellence and lean thinking to explore how businesses can become more profitable, more efficient, better businesses achieving goals faster.
The conversations is based on a real problem and involves the person who presented it. If not, I will bring in 1-2 other specialists to put their spin on the issue.