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Key Duties -
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Remote working from home over the phone
- Reduce isolation and loneliness
- Provide choice and autonomy to the client
- Signposting
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Even saving lives through a conversation
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How to flourish in a new job role -
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Identify the key skills and structure of the job
- Practicing ways to communicate well
- Asking for help from management if struggling
- Open, honest and polite communication with line manager
- Receive training on the job
- Gain knowledge through education (IAG course, for example)
- Turn knowledge into skills
- Break down the job into parts and hone each part
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Prepare before your shift
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How to deal with upset client -
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Restate and remind the client of what the aims are of the service
- Remain calm and professional
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Be boundaries and stern where necessary
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Well Being -
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Do things that feel good
- Go for walks
- See friends
- Go to the community centre
- Buying things
- Remain positive
- Join online workshops if have social anxiety
- Don't isolate yourself