In this episode, Pia Wendelbo, Head of Solutions & Customer Insights, Nordea Finans talks about how they have been working with an organizational change process to take on a more user-centred perspective in the company as a whole. She discusses that in order to become user-centred, the firm takes both a technological journey as well as a cultural one – and challenges old way of doing things.
https://www.nordeafinans.dk/

This episode is in Danish.