Layla Selick - VP of Strategic Customer Success at Productboard, speaks with Jonathan about building a Professional Services organization within the company to create, and how efficient or inefficient operations can spell make or break for consulting firms and their clients.

Some key learnings include:

• Understanding hiring profiles for a Professional Services team
• Alignment with GTM: 'Passing the baton' between Services & CS
• Driving faster time-to-value and recurring value for the customer
• Archetype & prototype in the language of your customer base & Industry
• Gearing people around retention

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