Key talking points: Why his aim is to instill a problem-solving mindset in his teams, and how that's led to success even when a deal hasn't* been closed * Being the first external enablement hire at Shift, and how the enablement team continues to build the program up * How having clarity and simplicity in enablement leads to better completion, better adoption, and better focus where it matters * Defining successful enablement, and how anecdotal feedback can be one of the best indicators that you're doing well