Starting a high-performing CX team is an enormous challenge for any size company. Imagine how much more difficult it is for fast-growing startups! Most companies that have experienced rapid growth didn’t start with a clear CX strategy or roadmap. Despite challenges, they are forced to adapt to rising customer engagement. Such was the case for Uber early in their development. Our next guest for ERCx Chats Episode 5 is Richard “Dickey” Smith. Dickey recently brought his expertise to wearable technology leader Whoop as VP of Membership Services. Hear his story about how he helped expand Uber’s CX infrastructure, and developed Whoop’s member engagement strategy.
To watch the video interview and learn more about Richard Smith’s take on Building Customer Service Teams at Hyper-Growth Companies, go to http://bit.ly/ercx-pc-ep5