Subscribe to our newsletter at https://www.sentisum.com/resources/support-insights

In today's interview we sit down with the brilliant Aistė Sobutienė, the customer support director at Vinted.

Together, we tackle three of the most common myths in the customer service world:

1. The classic "the customer is always right".
2. All customers prefer dealing with a human, as opposed to a machine.
3. You always should exceed the customers expectations.

Aiste gifted us with a fresh perspective on these, with some ideas that may surprise you.